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based on 33701 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Think Lisa did our cleaning. Very capable.
I got two quotes. One cheaper than the other. And then I was charged the higher price.
Edwin was awesome-I’d recommend to anyone!
I love the availability of scheduling the appointment! I really appreciated that the technician kept me updated as to when he was able to arrive. I just feel so much better knowing that I have clean carpets.
Stains come out, carpet not saturated
Quality work by employee.
Noah was very helpful and did a great job
Carpets look much cleaner than with other cleaning companies we've tried
Quick appointment availability and easy scheduling
No unpleasant smells left in carpet
Willingness to return and re-clean sections that needed it
Pleasant employees
From the first moment that I met Ben Graham, I was so impressed with not only his expertise, but also helped me to see how much it would be to do my entire home in the future!
I was very impressed with him!
But I was extremely impressed with what he did with my carpet!
Thank you so much!
I’m looking forward to working with you in the future!
Name removed
They arrived 3 hours prior to our scheduled appointment, without notice.
I love less water, chemicals, and carpet damage. Carson was so friendly, efficient and went the extra mile to make sure I was happy with his work!
Great fast service, technician was so good. Did a great job. Very well priced carpet cleaning services.
I don’t think my carpet is much cleaner than before. But nice workers you have and I guess my carpet is cleaner then they were.
my carpet is 10 years old. After my cleaning, it looks new again ! But must admit I was disappointed that you no longer will clean my sifa
I was told that it was 64.00 for each special service I had cat throw up stains. And I had 4 of those spots. I was charged 430.00 dollars it should have only been 64x4= 256.00. I asked about the special zero rez had going on he said that it was 119.00 for three rooms, I had only 2 rooms. So even if you added the 119 plus 256 that comes to 375. I was cheated and taken advantage of. I won't give a recommendation for your company to anyone. Ethan did a great job of getting out the stains. But I want a refund on the money you guys over charged me.
Maya was great. The carpet looks fantastic.
Couch, chair and carpet feel great after the cleaning.
Landon was professional and so helpful in cleaning my rugs and sofa!
How clean my carpet is after your visit!!
The workers did a good job, but over $800 is way too expensive. I should have realized when I signed it. I won’t use Your service again. Very disappointed for the fact that protective was the biggest expense.
My carpets look amazing after cleaned by Zerorez
The service was amazing.
Super fast and organized!
I called Zerorez to do some more work on my stairs since large brown areas were showing on a beige carpet cleaned a couple of days earlier. The young man that came back said it was wicking and that after a deep cleaning, dirt from deep in the carpet came to the surface as the carpet dried. He sprayed some product on the stairs that lightly wet them and went over them with a clean cloth and it took up the stains and it looks great. Sorry I didn't get the technicians name, but he was quick and did a great job explaining what had happened.
Respectful employees that pay attention to details! On time!
The guys were very professional and did the best job
The guy who cleaned was great - best our carpet has ever looked!
Zach was very knowledgeable about the product he used, and was very professional!
Called to see if they could come earlier than scheduled appoint. Technician pleasant, very considerate of my floors putting on shoe covers so no additional dirt tracked into home. Very fast and willing to spend more time on a high-traffic area.
You guys had to come back 3 times to work on a couple of stains in my living room. When the technician came the 3rd time he just sprayed on a solution from a bottle and rubbed it with a rag for a minute or so. I was disappointed that he didn't come in with his regular equipment and try to get the stain out. If fact I was shocked. The stain is not as noticeable but it is still there. I thought your equipment and technology was better than that. When I called the gal to schedule the 3rd visit, she told me this would be their last time out. That's not how I would run the business...I would do whatever it takes to get it right. If you want to make this right with me, refund some of the $400 I paid you to get it right. I will figure out another way to get the last of the stain out but I won't use Zerorez again nor will I refer you to anyone.