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based on 33412 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I especially like the technicians. They are friendly, knowledgeable and easy to talk to.
Technician was on time and worked quickly. Carpets were not too wet and dried fast.
The only negative is all the additional hidden fees. I have used other carpet cleaners that are more up front about their fees, pet stain removal costs etc... I ended up spending about $150 more than I was quoted. It would be nice to mention those additional costs in ads and in bids.
Honestly the second service on my carpets was a really good experience. Matt was very professional and answered all the questions I had after the first cleaning was very subpar.
My suggestion for zerorez is to improve there’s technicians training to do the same service every time whether it LOOKS like it is needed or not.
I wasn’t able to meet the first technician at our rental and left cash for payment. A few days after I noticed lots of leftover stuff on the carpet.
Long story short I would recommend zerorez after my second cleaning which was free as Kaitlin wanted to make things right and I’m happy she did.
Thanks
I feel that my experience this week was the best cleaning job that I have ever had…when I need. my rugs cleaned again I hope to have the privilege of having the same experience
Service was good
On time and my carpets looks great.
They did a good job and returned quickly when I found spots.
Sean did a great job, explained the process and gave us all the options to consider. He was efficient and out carpets look great!
excellent service and care of our home
Zerorez always does such a good job!
Quick and easy. Friendly service technicians.
Great job overall!
Prompt service. Jake was friendly and did a great job cleaning our two recliners.
Your technician was on time, thorough, courteous, and efficient. What more could a client want.
GREAT CLEAN. NICE PERSONEL.
Great service
Prompt arrival, very professional and friendly technician. He definitely deserves a 10!!
Beautiful clean carpets like new.
Our tech did a great job: explained well, clean results, pleasant, hard-working
Everything cleaned to our satisfaction by effecient courteous cleaner.
Clean carpet and good technicians.
Madi did a great job cleaning my carpets.
Great technician and product
It was quick and very easy to schedule. Our service man was very friendly and helpful.
We paid over $600 for a small condo and the carpets still smell and the water comes out very dirty with our dinky little hand cleaner after them being cleaned by Zerorez and paying for the deep treatment on some pet spots. The second time a tech came out I specifically asked them to clean the edges of the carpet that were completely missed before, and they still didn’t do it. The techs were both very nice, I just think the product and training is not very good.
The zero Rez rep. was very courteous and efficient. He was able to remove a large ink stain that we feared would be permanent. we were pleased with his service!
Bait and switch. Over charged and didn't correct it.
Excellent service person, fast and efficient.
Service was excellent, fast, and effective. The carpets look so much cleaner.
I'm sorry this has not been a good experience for us. We felt the first time the carpets were not cleaned well. When a Tech came back to redo one room and the stairs, I was charged another $120.00. I was told it was because the first Tech didn't use a black light and see pet spots in the carpet, so he didn't use special stuff to clean those areas. Anyway, what started out to be $130.00 turned into almost $400.00.
The technician was friendly, honest, hard working and he did a great job.