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based on 33085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The use of water without cleaners and chemicals.
Good job on cleaning and good customer service.
Our tech did a great job. Thanks!
The smell of pet urine is still strong in my house. There were plenty of spots that weren’t deep enough to penetrate the pad so we didn’t do a deep clean on those. Those ones were still treated but the smell is just as it was before Zero Rez came to clean. When they came I was hit with “you will have to pay $75 per deep spot if you want those taken care of.” I should have hired a different company. For the cost, I would have been to get those deep ones out per zero rez, I could have recarpeted. Thanks but no thanks. I will say that the person who came out was very nice.
Cleans without leaving the residue.
They stand behind their work and are timely. Appreciate the knowledge of stains and solutions they present
He was very nice and quick
Always do a great job!
My family has used your company’s carpet cleaning for decades. I love how clean the carpets get and that there are no chemicals used for cleaning.
Patty, the technician who cleaned my house was wonderful! She should get a 10+
Very pleasant and efficient.
Did area with mixed up floor plan - kitchen, dinette, hall, etc.
Order was for "4 rooms @ $42:
He said he had to add extra for the hallway.   $40
After he left, I measured area cleaned.    685 sq. ft.      90 minutes.
You need to better define a "ROOM" and "AREA"
Love the clean air ducts and peace of mind in breathing in my house now
The way there isn't any left over residue on the carpet and your techs are well trained!
It was a quick and easy process.
Great workers, thorough effort.
The work is done quickly and efficiently. Carpets look good afterwards. Brandon was friendly and helpful.
I can see why you’re called zero rez all it seemed like they did was spray water and suck it up. It took me longer to vacuum the rooms then it took the technician to clean the carpets.i don’t think I’ll be using them again
Excellent product, reasonable cost, and excellent service person.
I have been a regular customer over the past 6 or 7 years and Zerorez always delivers a consistent great experience. Yesterday, Ethan did a beautiful job cleaning my sofa and removing a nasty stain that happened last week when I spilled dinner on the cushion! It looks like new again. Plus, Ethan is a super personable young man - very polite, very professional. And that is also consistent with Zerorez. Finally, I love how rapidly things dry and are ready to use again.
Every thing is great. you do a tremendous job
Excellent job cleaning carpets
Jack, our technician, was thorough and professional. He explained everything. He was kind and considerate. The house was noticeably cleaner after his work and we are very happy with it. We would use Zerorez again
Prompt service, very personable and friendly staff, well done job
The carpet looks better but I paid $150 extra for pet stains and they are still there
Thanks again to Zerorez and the excellent service and cleaning results. I've been spoiled by those results and will only hire Zerorez to clean my carpets.
We have never used another company in our home since we started using Zerorez. Always do a great job.
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We are usually thrilled and super satisfied with the job your guys do. This time there were still spots, and you can see the lines from the machine, even after it dried. Quite disappointed this time around.
Easy access on the phone. Friendly associates providing the cleaning service. Carpets smell good and are very clean now that they have been cleaned. Also, carpets look very good now that they were dry and they were dry within 24 hours.
Our technician did all he could to clean to our satisfaction.
 
   
   
   
  
Arrived on time Dud good service