- Phone: 801-288-9376
- Visit Website
based on 33412 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I want a refund. I had to end up tearing up the carpet. At first it looked ok, but then after a day it didn't look like the tech even cleaned the carpet. Then they came and cleaned my air vents and left dust everywhere in the basement and the heaters air filter was full of debris they didn't clean out!!
Did a great job on my area rugs and like there is no residue
Maddie was very nice and efficient. She worked fast and left the carpet looking great.
On time. Good price. Carpets look great.
I don't normally complain even if I don't like something. We had the downstairs apartment carpets cleaned and the staircase cleaned. When the person was done, we left when he left so the carpets had a chance to dry. When we came back 6 hours later the stair smelled so bad! It smelled like dirt and a wet dog smell and so did the room next to the stairs. It was like the carpet in these areas got enough water to bring up the smell but not enough to clean them. There was no smell before they got wet. The other carpets I was told was not very dirty but the dirt and ware in the doorways looked just as bad as before they were cleaned. After they were 90% dry they actually looked dirtier than before they were cleaned. The first time we used Zerorez everything was great but sorry to say this time I felt like I wasted almost $300.00. Sorry for my honesty. The person who cleaned them was very nice, but he actually cleaned everything in under 30 minutes.
Employee was polite and respectful of our home and took precautions to avoid any possible harm to our home. Very helpful in explaining the procedures that he was taking to ensure that the job was done correctly.
The way carpets stay clean.
Zach was great
I like the garentee and how fast they get the job scheduled and done.
I really like the cleaning products that you use and the young man who cleaned my floor was very very nice and I definitely will have ZeroRez come again
You do a good job, our carpet always looks great when you are finished. The cleaners are polite.
He made me very aware when he was coming…
He made sure I understood what he was going to do and helped me understand the services that you provide… He was most courteous!
Very professional and did a very nice job!!!
Thank you!!! Ethan…
Tried to please my rewuests
We love your product and services.Our car has always turned out wonderful and the service man is always very helpful and informative
Service was fantastic.Great job on the cleaning!
Too many spots and stains left behind. You can’t make it right because I won’t let you come to my house again
Jake was very professional and courteous. The service was well done for a fair price.
The technician was kind and great to work with. He answered all my questions. My carpets look great!
Amazing technicians and quality service!
I’m honestly shocked that carpet that is only one and a half years old could still be that dirty after being cleaned professionally.
I have video of what a rainbow vacuum picked up out of the carpet that has me second guessing ever doing business with zero rez in the future.
I can forward the videos to a manager if you’re interested in trying to salvage your reputation.
Regards
Name removed.
Zerorez is the only carpet cleaning I use,
Technician were very good.
The technician was very professional and eficient in his plan to complete the areas we needed to have cleaned. He communicated his plan and did the work as he outlined it.
on time arrival and did a good job
Excellent customer service quick and efficient.
The high pressure hose burst as the technician was leaving our home. Dirty water sprayed all over our walls
Thanks for the technician that was courteous, on time and did a great job.
I was greatly happy with the service. Karson, the young man who came to do the work, was very pleasant and easy to work with. He even asked if I wanted him to redo any areas. I requested that he go over the upstairs again, and he was happy to do so. I wanted to ensure the upstairs looked good because it’s the first thing you see when you enter my home.
Overall, everything looked very nice and clean.
I will use your services again, and I will 100% recommend you to others.
Good result
Patty was most anxious to please us. She went the extra mile and we are extremely satisfied with her work. Please send her again when we need your service. Name removed