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based on 34223 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was professional and informative.
Very friendly and thorough work. Carpets are like new afterwards!
Everything but the price. Still waiting to hear back from a manager about what conundrum. Should've heard on Monday. Now it's late on Wednesday and no one has reached out. !?!
We like the way our carpets look, feel and smell after they are cleaned by Zerorez. We appreciate the capable, well teained, respectful technicians that work in our home.
Technician was excellent! Quick, and kind. She listened to our feedback from a previous cleaning, and made sure we didn’t have the same thing happen (carpets were wet for 2-3 days on a previous service). Although, she might have done it without us even mentioning it. Excellent employee, thank you!
Tech did a good job; However, he did over spray dirty water on our new 70inch TV, TV stand
DVD player and ROKU sound bar system which we had to clean up
Professional and they do a great job. And they will come back for reservice and make it right if there are any issues. Good guys and easy to work with.
The technician was awesome. Just it didn’t get the carpet as clean as I wanted them to get very disappointed. I wanna come and retry to do it again and get it done right you’re more than welcome to try if not.
Friendly and knowledgeable technician. Carpet looks great.
the person was very pleasant and explained what he was going to do. He was fast and did a good job. I am very pleased how my carpets look now.
Reliability and competent
The technician was very professional, very efficient and courteous. We enjoyed interacting with him. We have no complaints or suggestions regarding this technician. He was great!
We were frustrated that when we booked the appointment and specified that we needed the service to start at 8:00, we were not informed that Zerorez intended it to mean the appointment would start between 8:00 and 11:00 AM. We had one of our children flying into town that morning and had plans for events after they arrived. We needed the carpets cleaned early, which was why we scheduled the appointment at 8:00 AM. We didn't find out until the reminder email that there was a three-hour window.
No chemicals
Fast turnaround.
Service was good - however the truck leaked oil on my driveway
Great services! Thank you
Quick, efficient, and so clean. Doesn’t take as long to dry.
The young man that worked on my carpets never put on any booties on his street shoes until he put on the protective spray. When he arrived he walked through the rooms to assess and went in and out a number of times in his street shoes. It had been stormy the day before and even though the outside was not wet, it was quite dirty outside from all of the wind. I thought wearing booties inside the home was required. It was quite chilly that day and I understand that the hose has to come through the door, but I asked him to at least push the door closed as far as possible to not let in the cold air. I had to go push the door closed multiple times that he was going in and out. I understand the 3 hour time frame. My time frame was noon to 3 p.m. By 1:35, I had no update, so I called Zerorez to ask if they had the right address. He came after 2:00, which is in the time frame, however, it would have been nice if there had been a text on the half hour to update me on arrival. Other service companies that I have had, have that policy. I had Zerorez clean my carpets two years ago and I was very pleased with the performance of the two young men that worked the job. This guy seemed to hurry through things and the day after I went through with spray carpet cleaner and worked some spots that he should have tried harder to get clean. Overall, I was not pleased with this worker and his performance.
They are affordable, efficient, friendly and I like the finished product.
Our carpet looks brand new. It makes me feel happy, relaxed when I walk around the house. I listen to Maya, all the products that she used one to made all the stains in the carpet come up to the surface of the carpet, then Maya protects it with a sealer that allows the carpets to stayed clean longer.
Definitely will have them clean our carpets again.
Maya is great: very professional and works very hard.
I highly recommend Zerorez to anyone who wants to clean their carpets professionally.
Both of the guys you sent to my house were so professional. I told them last time your company did a terrible and this time they made it right.
Excellent service!!
Fast and very clean
I originally expected to pay, based on the online reservation, $318 for my carpets to be cleaned. I was upsold to *more than double that* just to have "small spots" taken care of. Once the carpets were dry enough that I felt I could walk around and take a look, I was disappointed to see still there several of the spots I expected to have gone... places where something sticky had got into the carpet but which I assumed professional cleaners could and would easily handle.
I regret paying the extra amount and am very very glad I wasn't suckered into the $1200 package for "large spots" identified only via their special light. I feel cheated. $638 is a lot of money for us!
I will say the technician was very kind and friendly. He worked very quickly, which I don't think is good...a fast job is often not a thorough job, which I discovered to be true in this case. The silver lining I'm finding is that it did give enough time for the carpets to be mostly dry by bedtime so we could at least set up beds to sleep in that night.
There's an old saying, "Do you want fast or so you want good?"
I wanted good. Honestly, I'd appreciate a refund of the "upsell" portion we paid, at least in part, since there were sticky/dirty spots remaining.
I appreciate that no chemicals are used in the carpet. They really do feel good after the carpet dries. It's not crunchy and I enjoy that I'm keeping my family heathier. They wear shoe covers in the house which is always a bonus.
When our tech got here to clean our kids' rooms, we told him about a couple things that we weren't planning on being able to get out of the carpet (dried slime being one of the spots) and that we just were happy knowing the rest of the carpet was taken care of, but he miraculously got that dried, rough and very noticeable slime out of the carpet. I couldn't believe it. It was like magic! We are very grateful.
Did an excellent job of cleaning our carpet, especially paid attention to hard to clean areas.
Came on time, got the work done without delay. Technician was considerate and knowledgable.
They got me scheduled right away. Every person that I delt with what an absolute delight!!
Laine and Zerorez come through for us!! Our carpets look and feel great and our staircase hasn't looked that good in years! Thank you!!
Efficient, dried relatively quickly, soiled spots were cleaned, technician was pleasant.