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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks Emily! I will let him know.
the service men go the extra mile in their efforts to please the customer. Much appreciated. Job well done.
Thanks Ashley!
Easy to get an appointment.
Fast, friendly, knowledgeable service tech. Explained everything he was going to do. The carpets look great and we are happy with the service. The tech did say he would leave us a bottle of spot cleaner but he was out on his truck. He said he would see if onother tech in the area had some and he would get them to drop of a bottle and if not he would bring by 2 bottles today (wednsaday) which has not happened at this time. One thing that didn't happen that we would like would have been an itemized statement of all the charges on paper for our records which we did not get. Over all we are very happy with the results and will use Zerorez again. Thank you,
That's awesome to hear Myles. Sorry about the spotter and the invoice. We usually email our invoices automatically upon the close of the job, but it looks like your email wasn't on file. Isaias is coming to your home today to drop off a hard copy of your invoice as well as the spotters you were promised.
Thanks for your feedback.
Our carpet looks great, we are happy with our experience with Zerorez.
They were thorough and were very detailed
Service was great, I felt like he really tried to make my carpets look as good as possible and was up front about any stains that might be difficult to get out. He did a great job and I would pay for this service again.
Thanks Chana. Rick is very thorough and we are happy to have him on our team.
no toxins
Chunga was right, The technicians did a very thorough job not only to clean the dirt you could see, but also to identify and remove the hidden dirt in the carpet.
They cleaned our movie theaters for Megaplex. I was impressed that they brought 4 trucks and cleaned each building in one night.
I am glad that you were impressed David. We are happy to be partners with Megaplex and look forward to the next one!
consistency, on time, no soap
Jesus did a fabulous job!
Thanks Karen! I will let him know.
professionalism of cleaner-quick drying of carpet -carpet was installed 1987 and today it looks like and feels like new.
Great service, willingness to do whatever it takes to ensure we're satisfied
It is nice to have my carpets looking clean and feeling soft again, without any of the usual residual chemical smells that often follow carpet cleaning. The technician was courteous, even arriving a little ahead of schedule, and did the cleaning efficiently and effectively. We have had Zerorez clean our carpets for the last few years and have always been very satisfied with their work and their prices.
That's great Ann. Thanks for your feedback!
The technician was very polite, knowledgeable, and thorough. The carpets look great.
I loved your services! I will definitely recommend you to friends and family.
Isaias was vert well informed about Zerorez's many additional services specifically rug cleaning options. He worked 100% of the time and we were 100% satisfied! We will happily recommend Zerorez to all our neighbors and friends and Family! Thank you for doing such an outstanding job!!!
Heather, this is by far my favorite review of the week. I will let Isaias know how impressed you were with him. Thanks for the feedback!
My carpet looks great. Jesus did a very good job, especially the difficult vomit spot. He was very kind and courteous. The prices were very fair.
I liked the method you use and my carpets look really good.
No residue in my carpet, i will say that i am already sold on your technology, I refer people to your company all of the time.
That is great Anna. Make sure your friends tell us you referred them so that we can reward you for promoting us. Thanks again!
The technician we had was very friendly and personable. You don't get that from a lot of service people.
You called me to set up an appointment for a free treatment because it had been less then 6 months. I made an appointment for the afternoon from around 2-5. I was called at 4:00 to let me know that they weren't going to come until 4:30. They didn't come, he called around 6. I told him it was too late at that point. Noone has followed up with me since then.
Hey Sunni,
I looked into this personally. It looks like our technician didn't communicate well enough with our dispatch, and that left you in the dark for two hours. This is unacceptable. I will call you today and find out if it will be convenient for you to have us come out at a different time. I am very sorry for the confusion and lack of communication. We will talk about this in our meeting this afternoon. Thank you for letting us know.
The carpet did not look any better after it was cleaned; probably even a little worse
Hey Mark,
I'm sorry the carpets didn't turn out so great. I will call you today and come to your home personally to find out why that was the case. I will also schedule to have the whole home re-cleaned at no cost. Thank you for letting us know.
Jesus was our technician. He was friendly, professional, and did not rush through the job. He did a magnificent job, and our carpets and tile have not looked this good since they were brand new. I love the special type of water that is used, and the lack of need for harsh chemicals. I was extremely pleased with Zerorez and Jesus.
Thanks Jeff. We are very proud to have Jesus as part of our team.
Employee was very professional - the product produces outstanding results.
I did recommend someone use zerorez just today (4-22-13)THANKS!
I had asked for the service to include moving furniture in and out of the rooms as you clean the carpet. I was told that the service is available at an additional charge of $50 and would be provided. However, the guy (Jerom) who arrived for cleaning, refused to do it first. Then when I spoke with a customer servcie rep (Brittany) and her supervisor (Maria) for almost 30 mins, did they agree to do it. Even then, the guy did not do it properly and moved only some furniture while leaving other pieces and not cleaning under them. He also left all the furniture stacked up in my Kitchen, Foyer, and Balcony without putting it back in the rooms. He said he 'sorgot' to do it. I have used ZeroRez many times in the past and had been completely satisfied with the service and hence kept coming back. But with this experience, I don't thik I am inclined to use or recommend ZeroRez anymore.
Vic,
I'm sorry for the bad experience and the miscommunication regarding the moving fee. We have a minimum 50 dollar fee for moving furniture, which covers the cost of about an hours worth of moving; or removing and replacing furniture in one area. Our technician spent close to 3 hours in your home moving furniture out of almost every room in your house, along with clothes, toys and other items. I'm sorry our technician did not move everything back. I looked at the pictures that you sent me, and it looks like he didn't put back 7 small items, one of which was a small table with metal legs that was left off of the carpet to avoid rust, another of which was a rolling office chair, and another of which was a lamp. I felt that the $50 fee was a great deal for the amount of work done in the house, but because you were unhappy with the whole experience, I refunded you half of the cost of the furniture moving (25.00) before you submitted this review.
I like how friendly everyone is. I like how you don't use chemicals.
Quick response, knowledable, and freindly.
tell people up front about needing "pet treatment" even if they don't have pets, just little kids!
Hey Miranda,
I can understand your frustration, but we have no way of quoting customers up front for urine issues that we do not know are there. We only recommend urine treatments when they are absolutely necessary, and we only perform the service after your approval. And since damage from urine is different in ever home and can differ from room to room, they can only be assessed on site by a technician that is odor control certified.
Kevin, who came to my home to clean the carpets, did an awesome job. Was very professional and did an excellent job. Thank you.