Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34256 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2013 — Rated 10 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

clean
Report a concern   July 21, 2013 — Rated 2 out of 10 by P.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was able to get out some major spots, but the carpet overall doesn't smell clean.
Response from Zerorez Salt Lake City:

Hey Patricia,

It sounds like there is an issue below the carpet causing a malodor. I will follow up with you this afternoon to find out what else we can do to address the issue.
Report a concern   July 21, 2013 — Rated 10 out of 10 by B.J. Zerorez Salt Lake City
What do you like about our products and services?

Descent price. Multiple people have enjoyed your services. I liked the job recently done as a first time customer.
Report a concern   July 21, 2013 — Rated 9 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpet tech was very friendly and professional. I was amazed at how clean the carpet looked when he was finished. It felt softer.
Report a concern   July 20, 2013 — Rated 9 out of 10 by W.V. Zerorez Salt Lake City
What do you like about our products and services?

The great service by Isaias Melchor. Carpets look great.
Report a concern   July 20, 2013 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Billy did a great job. I was amazed at his efficiency. The carpets dried quickly, and they look and feel great.
Response from Zerorez Salt Lake City:

Thanks for the great response Michelle. Billy does a great job for us and we are proud to have him as part of our team.
Report a concern   July 20, 2013 — Rated 10 out of 10 by Robert Warner Zerorez Salt Lake City
What do you like about our products and services?

The technicians you send to do the job. Very professional, courteous and polite. The product is outstanding
Report a concern   July 20, 2013 — Rated 9 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

The serviceman was polite, efficient, and ready to answer my questions. He worked hard and did a good job. However, as with most service groups, there is "pressure" to buy or do more but he didn't over do it.
My only complaint was that he left before I checked each room and I found that one large area had sizeable carpet rippling in it. In other words, the suction was so strong it pulled the carpet up with its pad from the floor. I wasn't happy at all about that. In a day however the carpet did fall back but now the pad has lost its "grip" to the floor.
Response from Zerorez Salt Lake City:

I'm sorry about that Sherrie. What happened with your carpet is called "Latex Displacement." It happens when any amount of moisture is introduced to carpet and happens more frequently with carpet that needs to be properly stretched. Basically, since latex backing stretches more than the nylon or polyester fibers on top, ripples are created for a short time, but will settle back to where they were once the carpet dries (as in your case). I'm sorry our technician didn't explain this better up front, as ripples in the carpet can definitely be alarming at first. Thank you for your response.
Report a concern   July 20, 2013 — Rated 10 out of 10 by B.G.L. Zerorez Salt Lake City
What do you like about our products and services?

We liked the concept that Zerorez does not use harsh chemicals. We had carpet and air ducts cleaned and we were very satisfied with the work. Chris Felter provided excellent customer service and made sure we were happy with the results. He was a very hard worker, thorough and extremely pleasant
Report a concern   July 20, 2013 — Rated 9 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Clean no soap Hi PH alkaline water is the cleaning agent.
Report a concern   July 20, 2013 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

my carpet looked like new after being cleaned.
Report a concern   July 20, 2013 — Rated 5 out of 10 by K.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I feel that you did a very good job - just overpriced. I couldn't afford to have you clean my carpets very often.
Name removed
Report a concern   July 20, 2013 — Rated 9 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

Ben did a great job of explaining things and showing what he was doing.We appreciated his good work ethic and friendly nature.
Name removed
Response from Zerorez Salt Lake City:

Thanks Neal! I'll be sure to let Ben know that you were impressed.
Report a concern   July 20, 2013 — Rated 9 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look clean and employee was great. On time and very personable. My one complaint was the cost. It was very high for small areas in my condo.
Report a concern   July 20, 2013 — Rated 10 out of 10 by Shaunell Glasgo Zerorez Salt Lake City
What do you like about our products and services?

My carpet technician, Alfredo, was very friendly and knowledgeable about how to care for my carpet. He went the extra mile in explaining why and what he recommended for my carpet cleaning and made sure I was 100% satisfied with his work. I had some problem pet stains and I'm happy to say that there is no pet odor and my carpets look amazing! Thank you Alfredo and Zerorez!
Response from Zerorez Salt Lake City:

Fantastic! I'm happy to hear that Shaunell. Thanks for the great response.
Report a concern   July 20, 2013 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

THe products did a great job. The technitions was very helpful and disribed everything in great detail.
Thank you
Report a concern   July 20, 2013 — Rated 8 out of 10 by D.W. Zerorez Salt Lake City
What could we do to improve?

zero rez, friendly, prompt, curtious, amazingly clean carpets
Report a concern   July 20, 2013 — Rated 9 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

I like the cleaning process but there should only be 10 areas not 12 areas on this invoice.
The total should be $60 less.
Richard Grow
Report a concern   July 19, 2013 — Rated 8 out of 10 by A.M. Zerorez Salt Lake City
What could we do to improve?

Very Professional
Report a concern   July 19, 2013 — Rated 10 out of 10 by Katie Buxton Zerorez Salt Lake City
What do you like about our products and services?

I love zerorez! They will be our first choose whenever we need their services. They do an EXCELLENT and thorough job. We are very happy :)
Response from Zerorez Salt Lake City:

Thanks Katie!
Report a concern   July 19, 2013 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

My floors dried very quickly, which we loved.
Report a concern   July 19, 2013 — Rated 10 out of 10 by T.T. Zerorez Salt Lake City
What do you like about our products and services?

It works. The process really cleans. We have used zerorez for many years.
Response from Zerorez Salt Lake City:

Thanks for sticking with us for so many years Tonya!
Report a concern   July 19, 2013 — Rated 9 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

The associate was friendly and was able to get us in sooner than expected when he realized we were in a time crunch. The cleaner did a great job and was friendly as well.
Response from Zerorez Salt Lake City:

I'm glad we could accommodate your schedule Stephanie. Thanks for your feedback.
Report a concern   July 19, 2013 — Rated 10 out of 10 by Jennifer. Jeppson Zerorez Salt Lake City
What do you like about our products and services?

My carpets looked like they were brand new after they were cleaned! They delivered on every claim that they made and they did it fast!
Response from Zerorez Salt Lake City:

Fantastic!
Report a concern   July 19, 2013 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

I like that there's no harsh chemicals and that the carpet is soft and looks almost brand new. I also like how the technician (Mike M.) helped me understand what needed to happen to get the carpets back in good condition. It was a quick process and didn't take up my whole afternoon.
Response from Zerorez Salt Lake City:

Thanks Darci. Mike does a great job for us.
Report a concern   July 19, 2013 — Rated 10 out of 10 by H.C. Zerorez Salt Lake City
What do you like about our products and services?

The carpets look amazing and the price was affordable.
Report a concern   July 19, 2013 — Rated 10 out of 10 by B.L.K. Zerorez Salt Lake City
What do you like about our products and services?

The technician was the star. He was very friendly, courteous and helpful. The products are good, but they are even better with a technician who knows how to use them and enjoys his job. Needless to say, Billy did a great job.
Response from Zerorez Salt Lake City:

Thanks Blair. Billy is one of our best.
Report a concern   July 18, 2013 — Rated 10 out of 10 by Monique Campbell Zerorez Salt Lake City
What do you like about our products and services?

Carpets are clean and Alfredo was very friendly. Although I thought the scheduling was awful they didn't make it in the 3 hour window and no one called until 10 till 7.When I spoke to the customer service she was very apologetic and gave a twenty dollar credit which was great. I will use you guys again but hopefully next time you guys will be on time or at least more considerate!
Report a concern   July 18, 2013 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

courteous and thorough. Carpet not only looked clean but felt clean; just like new.
Report a concern   July 18, 2013 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Pleasantly surprised that you were able to make the carpets look like new again. Everyone that I've had contact with were very professional and answered all my questions completely. I really liked how my appointment was handled from setting the date/time until the cleaning was complete.
Response from Zerorez Salt Lake City:

Thanks Mary. That's great to hear.

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