- Phone: 801-288-9376
- Visit Website
based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everytime zerorez does our carpets they are always perfect, frsh and clean.
Excellent Michael! Thanks for the feedback.
good non smell
Adam was on time, courteous, and did a great job! I was very pleased with the results.
That's great to hear Linda. Adam does a great job for us.
Very professional and trustworthy.
It is the best around. NO REZ!! .. smells nice after too.
NO REZ is right! Thanks Cory.
Very good technication. Worked hard to clean carpets.
My carpets look great. Thanks.
The service man was very professional and courteous and was able to get the stain out of the carpet. He took our runner to be cleaned and has been very attentive to follow up on the progress and services which were ordered.
We love being able to break those tough stains. Daniel does a great job on those rugs and we are happy to have him with us. Thanks for the feedback Marianne!
It works good, smells good, and your people are always so polite, friendly, and knowledgeable. Also like the price.
Our carpets got really clean and dried quickly
I have already provided my feedback (and extreme dissatisfaction) with the office staff and the scheduling of my estimate and rug cleaning. However, both technicians I dealt with (Jerem (sp?) and Adam) and Daniel, who is cleaning my area rug, were wonderful -- very professional and thorough. Adam did a great job on my carpets and they look 100% better. It's too bad I can't recommend Zerorez because of the terrible customer service I encountered with the office staff. If it were not for that, I would have given you a wholehearted recommendation (including to a friend who asked me just yesterday for a one).
Hey Sharon,
You are absolutely right. After reading your responses I went back and listened to every phone call we had with you, and putting myself in your position, I would've been extremely frustrated. We did a terrible job communicating with you on both appointments, and made a mistake on the arrival time. Today we are going to have a staff meeting and discuss all the mistakes that were made in your particular case, and more importantly how we can avoid them next time. Thank you for your responses, since they exposed some problems and helped us improve. I will call you personally this afternoon to fill you in on all the details. I'm glad to hear that you were impressed with the cleaning and your technician, and hope you give us the chance to do better next time.
How clean my carpets get. Friendly service. Custody call before they come. Gift cards fit promotions.
Professionalism of the technician. My living room still smells clean after 3 days, no mildew smell.
Quick, affordable service. Very friendly professional technician. Impressed with the service I received.
We aim to impress. Thanks Dana!
Isaias
I am appreciative of the professionalism of the Zerorez technicians and their knowledge of the product. They are converted to the superiority of the process based on data. The product and process is superior to other forms of carpet cleaning and maintenance. Zerorez has taken the service to the next level in application, results and customer oriented service.
Gary,
This is probably the best review I've read all week. I am so happy to hear that you noticed a clear difference between us and other companies in the industry.
Thank you for your feedback!
Very professional.
The guys were very knowledgeable and professional.
Thanks Beverly!
The carpets turned out really great
No soap, no residue, no fragrance, quick-drying.
Thanks Dawn! That's what we aim for.
Quick response on and good job.
My carpets look great. Israel, the tech who cleaned them was fantastic and personable!
Thanks Brittni! Israel does a great job for us.
They got a red stain out of my carpet, and cleaned my large sectional sofa for a more affordable price. It was wonderfully clean!
Product smelled great. My capper looks better then the previous two times it was cleaned by other companies.
I was not able to meet the cleaners at the unit to be cleaned and paid over the phone when they were done... I never worried because every time I have an apartment cleaned it turns out great... When I asked how it went he said it went great, I was disappointed when I made it over later that night and saw that all of the stains and dark marks were still there, it didn't smell clean and aside from a few lines in the middle of the room there was no indication that the carpets had even been cleaned... Worst cleaning experience ever and I clean quite a few carpets... I also have you scheduled to clean carpets at my own house on Monday April 1st... Please cancel that appt... Thanks Last name removed Phone number removed
I am sorry to hear that Dave. I will send a technician out tomorrow to re clean that apartment. For your appointment on Monday, if you give us the chance to come out and clean that for you, and you aren't happy with the job, we will do it at no cost.
Thanks for your feedback
Enjoyed the process from scheduling to timely updates on arrival of the technician to cleaning of the carpets. Very professional.
Thanks Alan!
The office staff has repeatedly told me the wrong times for both the estimate and cleaning appointments. This is particularly disappointing for the cleaning because I was told it would be 10-2 today and instead it is actually scheduled for 3-5 p.m. (apparently). When I originally scheduled the appointment, I was told that I could have the 11-2 slot (I called a week in advance). In the meantime, I made sure that everything was ready for the technician's arrival by 10:00 a.m. today and am more than a little disgruntled about being given the wrong time and at having my home disrupted for the entire day. I cannot recommend Zerorez because of this. However, I will say that I have been impressed with the technicians and Daniel who is cleaning an area rug for me.
The cleaners were very kind and helpful. The service didn't take to long and everything looks great.
Glad to hear that Brenda! Thanks for the feedback.
I thought the operator was very friendly. He did a great job. our carpets and tile/grout look amazing