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based on 33717 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet was soft and clean just like your advertisements claim
The technician was very knowledgeable, fast, and fair. We also think the prices were quite fair as well. Great work.
Thanks Stetson!
The scheduling process was very unprofessional. I had an appt window for an estimate of 4-7p. Shortly after 4p, I received a vmail from Brittany saying the tech had been to my home and found no one there so I needed to reschedule. Moments later, the tech called to say he was leaving his last job and on his way to my home. He hadn't already been there. It took several calls back and forth, and still no one really knew what was going on. Based on this, I have no confidence that my actual cleaning job will be done correctly or in a timely manner, so I'm taking my business elsewhere.
Hey John,
I'm sorry for the confusion. On his way to your home, your technician tried to contact you, but didn't get an answer, so he informed our dispatch. But our office had no idea that you called him back and asked him to meet your wife at the job. This was the cause of the confusion and I'm sorry we did not communicate clearly on our end. We will discuss this in our next meeting and make sure that our technicians do a better job coordinating with the office.
Thank you for your feedback
Jarom was efficient, and business like. He got the job done quickly and it was done well, I could tell the difference immediately. I was very pleased. First name removed
My wife is 38 weeks pregnant and the technician would not help her move the furniture or put the furniture up on blocks without charging her a fee. When she told me this, I was very disappointed and would expect that you would help a pregnant lady not have to move furniture or lift a heavy couch or dresser without charging her. I worked for Aqua Care many years ago and it was standard to help move stuff around to ensure the customer got what they wanted. Was it a pain, sometimes it was. But I can't believe that Zerorez would not help a 9 month pregnant woman move furniture! Very disappointed. We have used Zerorez before and expected more from you.
Mr. Wright,
I can completely understand your frustration with this policy. Since furniture moving is an expectation for many of our customers, we make sure to let them know in advance on the initial call, the confirmation call and in an email that if they would like any furniture moved, to do so themselves ahead of time. We do this to keep our prices lower for everyone. I appreciate you letting us know because a lot of our customers feel the same way you do. It may be time to work furniture moving into our pricing and we will definitely discuss this at our next meeting. I will follow up with you personally this afternoon to make sure all of your questions are answered. Thanks again for your feedback.
Zeororez seems to do just what they say they will do. Zerorez is our preferred carpet cleaner. I wish they had more couch/ chair cleaning specials. The carpet cleaning is very competitive but the other seems way high. Just a suggestion. Thanks for not having a huge long feedback form!!! I like this a lot! I was surprised that the bill was more than promised. The advertised special was 3 areas for $69. The bill was more than that. Mark
Thanks Mark! We appreciate the business and all of your positive comments. I looked up your invoice and saw that the only thing added to you bill was a $9 water treatment and disposal fee, which we add to every job. Our reps that set up the job are instructed to inform you about this fee on the initial call and when they confirm the appointment. I will go back and listen to the phone calls to make sure they let you know up front. If not I will refund you the difference.
Thanks again for your feedback
Thorough and fast. Dirt comes up beautifully and technician was detailed. Drying time is fast.
I like that the carpet cleaner you use does not leave a residue.
My carpets get cleaned really well and I love that you don't use soap. The technician we had was very informative and polite.
They were quick, and the carpets are CLEAN!
Jesus was the worker who came and he worked very hard. He got out most of a stain in our livingroom that Stanley Steamer could never get out. He was very good.
Thanks Elizibeth! Jesus IS a hard worker and we are proud to have him on our team.
The service was great and the results look good, but I'm still concerned about the cost. Most of my friends would not be comfortable paying your rates.
Hey Katherine,
I'm glad you were happy with the results. I double checked your invoice to make sure everything was priced properly by our technician, and everything looks good. I'm sorry we are too expensive for you. We strive to be very competitive and fair with our pricing, and are significantly cheaper than the two largest national brands. But with a platinum rating from CRI and being the only company that does not leave any residue in your carpets, we certainly aren't the cheapest.
Thanks for your feedback.
My carpet was really dirty and I had some areas that were very bad and the technician did an incredible job on cleaning those areas. Some of the areas that weren't as bad did not come as clean as the really bad area. It was almost as if the technician just got tired. I am very pleased with how clean my carpet got. I am just confused as some of the areas that aren't as clean.
Thank you for letting us know Annette. I will schedule for one of my technicians to go out tomorrow and re-clean that area to ensure that we've done everything possible to make it look great.
I paid for pet cleaning & it doesn't even smell like my carpets were cleaned
Hey Cindy,
I'm sorry you were unhappy with the results. I want to follow up with you today to find out why there is an odor and how we can address it. Thank you for letting us know.
The carpet looks great when cleaned.
cleaning well
i like the guy who came and redid my cleaning and he got most of my spots up as well..
I was impressed that your employee was able to get our carpets looking like new. Which is pretty impressive since they are 14 years old, and hadn't been cleaned in almost 2 years. Thank you! Your employee was very pleasant, informative and respectful.
That's great Melissa. I am glad we were able to revive that old carpet.
Thanks for your feedback.
Your service reps are very polite, get right to work and efficient. He answered all of my questions politely and didn't seem to be in a rush. He also said that a receipt would be sent to me by email on which I want it itemized as to what was done and the price of each. Thanks you do a great job and it looks wonderful. Name removed 6413 Carl Drive Taylorsville, Ut 84129
Thanks Maurine. I'm happy to hear that.
I love how my carpets look! Great job!
Great service, on time and professional and the carpets are not left with heavy soap still in and harsh chemiacls, able to remove all the spots.
Thanks Allison! We are proud to be partners with Sportsman's Warehouse.
That no harsh chemicals are left in the carpet and always on time and proffesional.
The cleaning itself was good. Scheduling the appointment was difficult and disappointing. The personnel making the appt needs to do better job explaining and not getting so upset!
I'm sorry to hear that Danielle. I will go back and listen to the call and find out how we can improve. Thanks for letting us know.
Everything!!! Our carpet looked brand new after Zerorez's treatment. We couldn't have been more pleased.
Attentive staff...I knew exactly when they were going to be there.
There is no residue left behind. The carpets stay clean for at least six months! My house smells clean and not damp when they leave. I have used your company for the past 8 years. They have been on time, very polite and informative. Billy came this time and he was great! I know you only come out if it is $90.00. My husband spilled spaghetti sauce all down our carpeted (white) stairs a few days after it was cleaned. I cried and my husband lost it too. I have tried everything to clean it,and with no success. Might you consider coming and cleaning them? I know it isn't the requirement, but I thought it was worth asking.
Tonia Perl
Email address removed
What a huge bummer! I would be happy to come out and try to remove the sauce for you. Thank you for using us loyally for so many years and for the glowing review. I will follow up with you this afternoon to schedule a day that I can come out.
The rugs are very clean. The help was prompt and efficient. We would call again.
The carpet really FEELS clean when it dries--not crunchy. Your serviceman, Isaiah, was hardworking and did a great job. Thank you for having a great product and service.
Thank YOU Gaye!
I thought the employee did a great job my only issue was ot was way to expensive for the tile job
Better pricing.