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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm sorry Robert.
We already have someone scheduled today to come out and re-clean that room for you. I want to make sure we have done everything possible to bring the carpet to its full potential.
Thanks for letting us know
The technicians are well groomed and look and act professional. Their aim is to please the customer.
It was very clean, and fast. Your technician was the best. Very mindful of our house, corners and other belongings. He took the extra time needed to make the stairs look great. We would call you again in a heart beat.
Thanks Laura,
I'm glad you noticed the careful and detailed job. Look forward to seeing you again
We like how clean the carpets get, how fast they dry and your customer service.
There was no communication between your office and me. I had to call in and ask them when they were coming. They gave me a 3 hour window which was fine but the technician never called me. The technician tried to sell us a treatment that didn't do what it was supposed to and you had to come back twice. Jordan was great on this and made sure we were taken care of. A suggestion for the future when someone in your office messes up would be to not drill the customer and tell them how trained and wonderful your employees are and tell them that there is no way they couldn't of made the mistake. By doing that you are calling your customers liars and that's not very good business. I spent a total of 3 hours on the phone with your customer service reps and 2 1/2 hours were listening to you guys talk up your employees on how well they were trained. Well if they were trained as well as you say I wouldn't have been calling. Thanks again to Jordan for getting this taken care of for us, you did a great job.
Ty,
Having worked with you personally through this whole ordeal I completely understand your frustration. We really dropped the ball when it came to contacting you. And after listening to a few of our phone calls with you, I noticed that our reps were very long winded; which is both annoying and counterproductive. I am happy we were able to achieve the results you wanted after I came out personally to reapply those treatments, but am still disappointed in the way things went overall. Thank you for being so patient with us, and I hope we will have the opportunity to give you excellent service next time.
Just getting started with you, but will have more of an opinon at a later date
Isaias was exceptionally nice and protected our walls and railing from the hoses. He wore shoe protectors to protect the clean carpet and just did a fantastic job. My carpet looks wonderful!
Thanks Jody! Isaias does a great job for us.
Carpet looks, feels and smells nice and clean. The person that did the job was professional, timely and pleasant.
Thank you.
ALEX was a knowledgeable technician and did a fantastic job. I had two appointment set up this week(Monday and Thursday) so I could get the deal you were having. I told Alex about the two appointments and we both thought it was silly to have someone else come out on Thursday. He honored the prices and did the two day jobs in one day. I appreciated this so that I was not left to sit home for hours on Thursday as well. Thank you Alex.
We appreciate the work Tamara. I am happy that Alex was able to accommodate your needs. We are proud to have him as a technician. See you next time :)
Prompt and thorough
The carpet look great when the job is done.
I was impressed with masons professional manner, his helpful suggestions, and his knowledge of a specific stain recurring problem. I am pleased with the fast drying and clean appearance of my carpet. I will recommend zerorez to my family and friends!
Thank you Kay. Professionalism is very important to us and I am happy that mason was able to demonstrate that. And thank you for being a promoter!
they did an amazing job cleaning my travertine tile and grout in the kitchen. It looks so good
I have tried several carpet cleaning services and I have never had such fabulous results. My carpets were dry in more than half of the time and they look great! The carpet looked like new and they were soft and fluffy again. I could tell that there was not the soap residue that is left normally with "traditional" carpet cleaning.
I'm glad you noticed the Zerorez difference Julie.
Thanks for the feedback!
very clean tile looked great,
Your representatives were prompt and did a great restoration process on our carpet in the basement. It was in horrible shape and they made is look and smell absolutely wonderful. Thank you so much. I would definitly recommend your company to my friends.
Thank you Paula!
Chris and Israel were great workers! I couldn't believe how clean my carpets were after they were finished! The house didn't smell. The carpets dried quickly! It was great!
Thanks Sandra! I am so happy to hear that.
He just did a good job.
They seemed thorough. It was nice that you do tile and grout as well as carpet and upholstery.
The friendly technichine and honesty of the company. Superb service.
Our carpet was not clean. I even pointed out a spot where soda was spilled so that the cleaner would spend extra time on that area. It was as stiff after the cleaning as it was before. We rented a carpet cleaner after and actually cleaned a huge amount of dirt out of the carpet and got the soda out. The stairs were great !!
Shelly,
I'm sorry about the cleaning. It sounds like we could have done a much better job. I will get a technician out there tomorrow to re clean everything, including that spot you had to touch up yourself.
Exceptional job. Our off white carpet was so trashed upstairs we were considering replacing within the next couple of months. The cleaners did just a great job this time that we will not need to replace yet. Thank You!
That is awesome to hear Deana! Glad we could save the carpet.
While the majority looked good, there was still some dirt at room entrances.
Thanks for your feedback Maryann,
I will get a technician out there right away to make sure we removed all of the soil from those entrances. Occasionally high traffic areas are so worn they appear to be soiled, when in reality they are not. I want those areas re-cleaned so we can be absolutely certain that is the case.
I had an area that I paid an extra $50 pet care and the appearance was much worse than when he came. I have always been extremely satisfied with Zerorez before, but this time I paid more than $100 higher than the last two times and was not as satisfied with the work.
Hey Linda,
I looked up your invoice and saw that our estimate over the phone was for five areas only. The closed out invoice shows that we ended up cleaning those five areas, as well as two sets of stairs at a discounted rate, an extra area and a hallway. This, coupled with the pet treatment is the reason for the difference in price.
I am concerned that the area where the pet treatment was done looks worse than before. I will send a technician out tomorrow to re-clean that area. I'm sorry you were not happy with the results but I promise, we will make it right.
Thank you for letting me know.
Friendly and attentive staff. I called to get a paint stain out of our carpet and your technicians took the time to explain what they were doing and did such a great job!!
Fantastic! I'm glad we were able to remove the paint for you.
Thanks for the response Erin
great technician. Carpet always looks great when done.
Looks great
I have always had very friendly service techs. They do a wonderful job and my carpets look amazing when they are finished.
It got the stains out of the carpet and they look refreash.
It seemed very thorough. Time will tell.
My living room carpet looks half cleaned