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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not told that a very small hallway was not included in the cost of the room it is attached to (the total area was still well under 200 square feet). Rather, the guy just went ahead and cleaned it and then told me I had to pay extra after the fact.
Hey Levi,
I'm really sorry that happened. Adding a hallway does cost more, but we should never do the work before we approve it with you verbally. I will look up your invoice and refund you the difference. Thank you for letting us know.
Chris was very helpful in assessing my needs. I never expected a miracle, but certainly got one! I suggested that you change your logo to "Expect Miracles!"...
I love it Lauretta! If you start seeing that printed on the sides of our trucks you will know why! Thanks for your feedback.
Reliable, clean
very professional technicians, excellent results; I have a high level of confidence that my carpet is clean and hasn't been damaged by the process
Professionalism, results, and confidence in our product-those are things that I love to hear back from our customers. Thank you Lisa.
Best cleaning we have had.
Great job on a rug and tile cleaning that needs to sparkle to invite new tenants!
How well they clean the high traffic areas, and I like the spot cleaner as well. I use it between cleanings.
You were out to clean our dryer vent, 2nd. time in two weeks. After the first visit our dryer lasted three loads before it burned out a part because it couldn't vent out. This 2nd. visit was required to correct the short fall on the first. Make sure the vent is totally clear before you leave the 1st. time.
Hey Colleen,
That sounds incredibly frustrating. And you are absolutely right-we need to fix the problem the first time around. We will do some more in depth training on cleaning those type of vents this week to avoid this happening again. Thank you for your feedback.
Non chemical cleaners. Good service, carpets came out great.
Your tech Billy Lance was great and professional. He took his time and took good care of us. I would ask for him by name to perform work for us in the future.
Fantastic! I will let Billy know that you were impressed. Thanks Tim!
It's early to tell about the products but the service was great. The technician was on time following his notification that he was on his way. He was courteous, organized and professional.
There is a large spot by the stairs that looks gray as if it was missed completely by the machine and some of the areas by the doors remained untouched. It took forever to dry even with the furnace turned up. My concern is that it may have soaked into the pad which could cause more health issues for me.
Hey Sherie,
I'm so sorry you had that experience. It sounds like there were a lot of things we didn't do very well. If it is convenient for you, I would like to schedule a technician to come out and re-clean those areas for you tomorrow. I would also like to know how long the carpets took to dry. I will follow up with you this afternoon to make sure they dried within a reasonable time and that no mildew issues have developed that we need to address. Missed spots and long dry times are unacceptable and I want to make this right. Thank you for letting us know about these issues so that they could be addressed.
Honest discussion of the state of my carpet and what I could expect from your service before committing.
Great results, friendly people.
Thanks Dana!
My carpet looks great. The technicians were very professional.
Very knowledgable and hard working employees and great products that get my carpet looking almost new again!
Thanks Michelle. I'm glad you were impressed!
Cleans very well
It looked great after cleaning
We appreciated you trying to remove the stains from our carpet.
Quick drying and clean process
speedy service, knowledgeable tech.
False advertising. I called on the #100 $79.00 special for 3 rooms. I then was charged #102 - $35.00 per area carpet cleaning $105.00. I was advised of the water treatment and disposal fee in advance. However I was not advised of the AREA CLEANING FEE PLUS THE AREA CARPET CLEANING FEE NOR THE ADDITIONAL FEE FOR PET TRREATMENT. I think you need to be truthful in your advertising as well when you call to confirm appoint. I do not like surprises after the work is performed.
Jim, I'm sorry you felt that way, and I would really like to follow up with you and find out where the discrepancy lies. I looked up your invoice and it shows that you booked the appointment for 3 areas at 79 dollars, and added two more areas for a total of 5 rooms. When the technician arrived, you added an additional area as well as a bathroom. Those additional areas that you asked us to clean will show up as "Area Carpet Cleaning" on your invoice. We didn't quote you for the pet treatments up front because we did not know that there was urine in the carpet. I can understand the frustration of planning to spend a certain amount and ending up paying more, but I assure you that we do not advertise falsely and we are not a bait and switch company. I will follow up with you this afternoon to make sure there were no mistakes on your invoice and that you agreed to everything that we billed you for.
I love how clean our carpets are after getting them cleaned by zerorez and they dry so fast.
We love leaving you with clean carpets :). Thanks Elizabeth.
You do a great job!
The tech was very nice and did a great job but he had truck problems and was later than expected and his equipment leaked and by leaked I mean poured water out of the hose on my floor and my hard wood floor and the base boards. I think that when you pay that much money you should have good running equipment, otherwise I could have went to Home depot and rented thier machine.
Becky, you are absolutely right. Thank you for letting us know so that we can get that equipment fixed. I will follow up with you today to make sure everything looks great, and if we have damaged your floor with the water we will do whatever it takes to fix it. Thank you for letting us know and sorry for the mess.
For general cleaning of traffic areas it was fine. But the 2 specific spots in my nursey which needed attention still smell. I'm under the impression that your product does well on the surface but does not reach or affected the pad below.
Hey Jenna,
Sorry there is still an odor. Our hot water extraction likely eliminated about 90% of the issue, but it sounds like there is an odor being caused by bacterial growth. I will come out personally and treat those spots with a disinfectant to eliminate the odor. We should have recommended this as an option when we were there the first time, so I am happy to do this for you at no cost. Thanks for letting us know.
The process was very quick and easy, leaving little dampness to the carpet. The results were beautiful, especially considering it had been several years since the last professional cleaning.
Fantastic! I am always happy to hear that. Thanks Harold!
The best part of the service was your technician, Jesus! He was helpful, courteous, and very efficient.
Thanks Nikki. I will let Jesus know that you were impressed.
Did a great job. Technician was very nice, knowledgeable and knew what he was doing.
carpets came clean