Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33429 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 20, 2013 — Rated 10 out of 10 by RoseMarie Smith Zerorez Salt Lake City
What do you like about our products and services?

Pleasant technician
work well done
carpets look great
Report a concern   May 20, 2013 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

It smelled very nice and DID the job. Carpet is as clean as its ever been.
Report a concern   May 20, 2013 — Rated 6 out of 10 by C.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My front room was clearly not cleaned well the first time. Someone came back a 2nd time and did a small area that was bugging me and got it really clean. Then after he left, and the carpet dried, you could see even more of a difference compared to the rest of the room. I've called again (embarrassed) and someone will be coming out again tomorrow. I believe you are making it right- just frustrated it has taken 3 times.
Response from Zerorez Salt Lake City:

Candice,

I would be incredibly frustrated too! I will make sure we get it right this time. We also need to ensure that there are no issues below the carpet so that soil is not wicking up during the drying process. I will get with the next technician we will send out ahead of time and prepare extra well. Thank you so much for your patience and for the review.
Report a concern   May 20, 2013 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Pricing
Report a concern   May 20, 2013 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Pricing
Report a concern   May 20, 2013 — Rated 9 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

The service person was very professional and friendly. He was able to get all the stains out and made my carpets look like new compared to other outfits. He even did a test strip on my tile and I was very impressed. I will have you come back to finish the tile once I'm done painting. Thank you.
Response from Zerorez Salt Lake City:

Fantastic! Thanks Radonna.
Report a concern   May 20, 2013 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpet, hard working technicians, speedy service, carpet dries quickly.
Report a concern   May 20, 2013 — Rated 10 out of 10 by Jessica Ledbetter Zerorez Salt Lake City
What do you like about our products and services?

GREAT COMPANY! The technician was professional and very knowledgeable. Work that was done was amazing, came way ahead of schedule which worked great! I've already told all my friends! Keep up the good work!
Response from Zerorez Salt Lake City:

I love hearing reviews like this. Thank you Jessica!
Report a concern   May 20, 2013 — Rated 10 out of 10 by W.F. Zerorez Salt Lake City
What do you like about our products and services?

I like the professionalism of your service staff. Chris was very knowledgable and friendly and truly cared about making sure I was happy with the services provided. I had a pet pee problem and he wanted to make sure my problem was taken care of to my satisfaction. I have already recommended my friends and neighbors to ZeroRez. They are going to put a big group together and have ZeroRez come and clean all their carpets in the neighborhood. Thanks for a job well done.
Response from Zerorez Salt Lake City:

Thanks for promoting us Will! I will let Chris know how impressed you were with him. He is one of our best.
Report a concern   May 19, 2013 — Rated 10 out of 10 by Lu Knudson Zerorez Salt Lake City
What do you like about our products and services?

The carpets are really clean now, and dried rapidly.
Report a concern   May 19, 2013 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

friendly and efficient service with great results
Report a concern   May 19, 2013 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and knowledgeable!
Report a concern   May 19, 2013 — Rated 9 out of 10 by G.F. Zerorez Salt Lake City
What do you like about our products and services?

Everything was gone over before he started checking for any stains that he neede to work on. He was very thoro in his work.

Name removed
Report a concern   May 19, 2013 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly technician, carpets dried quickly and looked brand new!
Response from Zerorez Salt Lake City:

That's excellent. Thanks Jeff!
Report a concern   May 19, 2013 — Rated 10 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and efficient.
Report a concern   May 19, 2013 — Rated 10 out of 10 by E.G. Zerorez Salt Lake City
What do you like about our products and services?

I like knowing that there is no soapy residue left in the carpet.
Report a concern   May 19, 2013 — Rated 8 out of 10 by S.J. Zerorez Salt Lake City
What could we do to improve?

Your employee was extremely friendly and attentive. The reason it is not a ten is that I paid the $50 fee per area for the pet urine extraction expecting the pet urine to be completely extracted, however it seemed to make it worse. The technitian found a couple spots in one room but we decided to replace it since that carpet was needing to be replaced anyways and found the entire carpet saturated in it! We are now replacing all the carpet in the home for fear that the other rooms don't just have a spot or two, like the other room we pulled up and don't feel confident that the removal treatment we paid extra for did the job.
Response from Zerorez Salt Lake City:

Hey Sydni,

I can understand your disappointment. The treatment you paid for is called a Topical Urine Treatment and effectively removes all urine from the surface of the carpet, and eliminates odor associated with that urine. It does not touch any urine that is sub surface or odor that is coming from baseboards, tack-strip, padding, subfloor, etc. We do offer a subsurface extraction treatment, but occasionally it is more cost effective to just replace the carpet as in your case. I'm sorry to hear that the damage was worse than you thought but I'm happy that we were able to solve some of the problem.

Thank you for your feedback.
Report a concern   May 18, 2013 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

My house feels cleaner. Of course for $859.00 it should. Anyway,the tech was good and clean.

I called two other companies,they were much cheaper. However,I felt like you would do a better job.

Thanks.
Response from Zerorez Salt Lake City:

Thank you Chris. I'm happy to hear that you see the value in our products and process.
Report a concern   May 18, 2013 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a thorough job in the cleaning process. He was also very knowledgeable and helpful. I loved the smell of my carpets after they were cleaned.
Report a concern   May 18, 2013 — Rated 6 out of 10 by R.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

prices are high..
Response from Zerorez Salt Lake City:

I'm sorry it was expensive for you Ray. We monitor our pricing very closely and try to keep it lower than our competitors. Just to be sure you weren't overcharged I will look up your invoice and make sure everything was correct.

Thanks for the feedback
Report a concern   May 18, 2013 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Excellent service, and technician Isaias was professional, thorough and pleasant. Top marks.
Response from Zerorez Salt Lake City:

Thanks Dan! I will let Isaias know.
Report a concern   May 18, 2013 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

chemical free, friendly and efficient service
Report a concern   May 18, 2013 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Very clean!
Report a concern   May 18, 2013 — Rated 10 out of 10 by Charolette Pace Zerorez Salt Lake City
What do you like about our products and services?

The service was awesome. The carpets and counter tops looked great
Report a concern   May 18, 2013 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

The man who came out was thorough and professional
Report a concern   May 18, 2013 — Rated 10 out of 10 by Cleyone Nichols Zerorez Salt Lake City
What do you like about our products and services?

The service reps are friendly and professional. I know my carpets are clean without any chemical residues and wierd smells.. This is my carpet cleaner of choice for years and will remain so. Great job ZEROREZ!!
Response from Zerorez Salt Lake City:

Thank you Cleyone! It means a lot to have such a loyal customer. See you next time!
Report a concern   May 18, 2013 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

i likes that the technician israel explained every syep of what he was doing and why . very pleasant and knowledgable too. i know you cost more than the others but i was amazed at how well my carpets looked after they were done . thankyou for doing a great job too
Response from Zerorez Salt Lake City:

I'm glad to hear that. Thank you Susan.
Report a concern   May 18, 2013 — Rated 10 out of 10 by Laura Nielsen Zerorez Salt Lake City
What do you like about our products and services?

Quick drying time. Informative and friendly technicians.
Report a concern   May 18, 2013 — Rated 9 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

I like the zero residue left on my carpet.
Report a concern   May 18, 2013 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

I was completely happy with the outcome, I wasn't expecting miracles, but I honestly feel my carpet looks and feels cleaner than it has since it was new. Definitely will use you guys again!
Response from Zerorez Salt Lake City:

We love exceeding expectations, and I am glad we did for you. Thanks for the feedback Brenda.

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