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based on 34256 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The men that did my carpet did a great job and I would like to have them come back in about six months.
get the carpets clean the first visit, so you don't have to return for a second cleaning! other than that nothing. great job!
My renter spent $469 with you for a move out cleaning at my recommendation. Upon inspecting there was a noticeable dog urine smell in the house dispute spending so much money with you and having a lot of topical and water claw treatments. When I had you out to reinspect, I received a bid for an additional $600 after which I would have no guarantee. I had Venturi come out who bid $325
with a guarantee and includes recleaning the whole house. Hired them, house smells great, urine gone.
Be more timely on your appointment window. Yuor technician also missed a small portion of the carpet.
It is fast, the carpet dries quickly, it really cleans the carpet, and there is no sticky residue.
very professional. My carpet and upholstery are clean.
Came when they said they were coming. Worked quickly and answered our questions. Friendly, courteous and concerned about our satisfaction.
The quick service. The clean smell in my house. The cleanest carpet ever!
They were on time and knew their business well.
no soap, dries quickly, looks great.
Cleaning of stains and the quick drying time!
They were very timely, efficient and hard working! I noticed a difference in our carpets right away. They were detailed and did a fabulous job!
Happy to hear that Kassidy!
Timely and did a great job. The 3 areas done look really clean especially the stairs.
Fast, clean carpets, drying was fast, Adam was very helpful in explaining what he was doing
Thanks Carol, Adam does a great job for us.
I like the people I have dealt with- Thank you.
Love the results! Always reliable personnel and sparkling carpets!
Appt was kept on time, technician was friendly and explained the process. Carpets and couches looked great afterwards.
I'm glad you were impressed dayna. Thanks for your feedback.
Clean quick and reliable
Doesn't smell like chemicals for days. No smell. Awesome!!
We aim for awesome :) Thanks Rhonda.
Clean
I was totally satisfied with the quality and service of the tech. (billy) I would recommend your Co. to any that asks.
Thank you Bruce. I will let Billy know you were happy with his service.
Technician arrived much later then the perscribed 3 hour window time. Also, the charge was $354.45 for a service that took approximately 1 hour 15 minutes. I felt the service was very expensive.
I'm sorry we were so late Mark. The day of your appointment we had two vehicles go down early in the day, so it pushed a lot of our appointments behind. I'd like to follow up with you to go over that invoice to make sure everything is correct. And since we were there for a short time, I also want to ensure that you are satisfied with all of the work that was done. Thank you for taking the time to respond since it helps us to improve.
I like that I don't have to wait days for the carpet to dry. And I like that the carpets feel soft and not stiff afterwards.
Service tech was very prompt and did an excellent job. I am extremely happy with the results and will definitely call them back when needed in the future.
Thanks Danna!
Quality
Hose, your associate, was very customer oriented, very professional and nice. He explained everything well and mentioned your specials as well. I was very impressed by him. I have used your service before at my own home and recommended you to my son and his wife. Their house is where the cleaning actually took place. I love your product and love the fact that there is no soapy or sticky residue left on my carpets. I also am very impressed with your staff. Great job again Zerorez and yes, I will recommend you to my friends and family.
Thanks Kristine. Jose does a great job for us and we are proud to have him on our team. We appreciate the recommendations and the great response!
I think it would have been nice to know that after you clean the grout it would have to be sealed again
I would of liked it to be one process
I'm sorry for the misunderstanding Karon. We did apply a 20 year sealer to your grout after we deep cleaned it. Your technician was referring to a few cracks in the grout and some areas of the grout that were missing before the cleaning. Let us know when you get those areas fixed and we will be happy to reseal those areas at no cost :)
I was expecting so much more from your advertising. I have some traffic areas on my great room. stairs. office and bedroom carpets. I felt that there was little difference after Adam? finished. He offered to do the great room again and there was some improvement but felt like he did not spend time on those traffic areas. I was not impressed and called Zerorez while he was still here. I think if he had spent a little more time working those areas it might have looked a lot better. I am not impressed with the results and think I could have got the same results with a cheaper service. I was hoping for so much more than the results we received.
Charon,
I'm sorry we didn't meet your expectations. It is our mission in every home to return carpets to their full potential, and we are happy to go over areas multiple times to ensure we have done everything possible to remove soils and oils. But traffic areas may still appear dim or soiled even after the cleaning if they have been scratched or worn down by sand and foot traffic. The industry term for this is "apparent soiling," because these areas really do look soiled, but they are actually just damaged or distorted. After looking at the notes and pictures attached to your invoice, as well as speaking with your technician personally, I'm certain that this was the case with your carpet. I understand how frustrating it can be to invest in having the carpets cleaned and still have those areas look how they do, but I promise we have done everything possible to get them looking great.
Professional and thorough. Chris was excellent. I am so happy with the results.
The process is the most effective we have found in cleaning carpets. The company promptly sent a return technician to clean up some areas that were missed in the first cleaning. We appreciate their integrity.