- Phone: 801-288-9376
- Visit Website
based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic! Thank you Laura.
The gentleman who came to clean my carpet, Gray, was clean, personable, and worked hard. My carpet looks great. Last time I used zero rez my carpet didn't look so good, and I was afraid that my new carpet wouldn't look good this time ither, but I thought I would give you one more try. I am very pleased with the results. I am always going to request Gray
Thanks for giving us another try Marakay. Gray does a great job for us.
Chris did a very good job and made sure I was happy with the results and expressed that he wanted to give me the best deal possible. He went above and beyond, moving a treadmill that was in the way out to my garage for me.
Good prices, good product and nice people
I like how clean my carpets look. I also liked that the technician used blocks for my furniture, helped me move some things, protected the corners of my walls and railings from the hoses and wore covers on his shoes. I appreciated the details!! I will reccomend this company for sure!
it cleaned well and dried quickly
The products and the service man was fantastic, the result was unbelievable , so many stains came out that I did not think would. Eddy was amazing and very professional. On the down side, I was told I would receive a call 2 days before to tell me the approximate time of the arrival, I DID NOT receive a phone call, so did not know if they were coming! But everything turned out fabulous, I will use Zerorez from now on!!!!!!!!!!!!!!!!
The customer service and how well the job was done
Good: I needed cleaning that very day and someone went above and beyond to accommodate. That was awesome.
Disappointing: The smell from the carpet seemed like it was gone when the carpet was wet. However, by the next morning it was still terrible. The technician did the pet treatment on it... but it is still really bad.
I made the appointment prompted by a Boondocks free pass offer. The technician did not bring it with him but promised to have one mailed out to me. It's been almost a month and I have not received it in the mail.
I'm sorry we never sent you the voucher Chad. Something must have fallen through the cracks. I will make sure we mail that out to you today. Thank you for letting us know.
My service and overall cleaning was great. However, I was not satisfied with the pet treatment that I paid an additional $250 for. After using my own black light when the carpet was completely dry, I found 2 small areas that seemed to be missed (and they still smell). I called ZeroRez, but did not receive helpful service from the representatives that answered my calls. I left 2 messages, but have yet to be able to get in touch with anyone.
Tami,
I remember speaking with you about this on the 25th, and it sounded like we came to a solution to address the problem. I will follow up with you today to make sure we are on the same page. Feel free to call me before then.
Jordan
Customer Service Manager
801 288 9376
The service man was very courteous and thorough in the cleaning.
No residue. Workers are thorough, friendly and do their best
Make appointment times more definite. I'm not familiar with your industry, but your prices seem rather steep. I con buy an Orek steam cleaner for what you charged me. I found a few dirty spots on the chair upholstry after being cleaned. We liked the workers--they kept busy, were friendly,and tried to please us.
No residue or soap left in carpet
Timing of appointments, both in terms of narrowing windows and in terms of starting residential service earlier.
That you don't use soaps or shampoos that leave a residue
The carpets are always perfectly cleaned and spots never come back. The service is quick and clean and your people are always friendly, clean and happy.
Fantastic! Thanks Ray!
The quote you gave me on the phone wasn't even close to what you charged when you came. Also, I asked for the first appointment of the day and had to wait around all morning until 1:30.
Hey Roslyn,
I'm sorry for the experience you had. I will look up your invoice and listen to your call to find out why the price changed and to ensure that everything was charged correctly. I'm also sorry we weren't able to meet your request. We try very hard to arrive at the most convenient time for all of our customers, but sometimes we simply cannot meet every request. I will give you a call this afternoon once I have more information about your invoice. Thank you for your feedback.
NO SOAP
My carpet WAS crunchy. Your ads say that does not happen. I got a free chair (from your father's day ad) and he spend maybe 2 minutes cleaning it. It was not thoroughly cleaned, so getting something free is not such a deal! I don't see any major improvements over other services I have used.
Hey Michele,
I'm sorry for the crunchy carpets. There are many reasons why the carpets would still be crunchy afterwards, but I assure you we do not use anything in our normal cleaning process that would leave the carpets that way. If it works for you, I'd like to send a technician back at no cost to re-rinse those crunchy carpets and completely re-clean that chair. I promise we will make this right!
The carpets look great! One friend asked if we got new carpet!
Nice!
Looking at the cleaning It appeared that he was in a bit of hurry and did what was required and nothing more. Always before they have exceeded expectations.
You have done our vents/ducts and now our carpet and I have been very pleased! Great customer service.
Glad to hear that Kelli :)
Fast, easy and very thorough
Smells fresh and looks like new. I liked how the technician used a light to see if my rabbit had urinated on the carpet to make sure he got it. One of the best carpet cleaning companies I've used.
The Zerorez tech was very professional and courteous. He wore coverings over his shoes to prevent outside dirt from damaging his work. He was also helpful in answering a few questions. And lastly, the end result of his work was really great.
All great things to hear David. Thank you for your feedback!
My carpets have never looked so clean! No chemicals, no soap or shampoo residue! This new Water Empowered method of cleaning may cost a little more, but it is well worth it. The tech that came to my home was courteous and was very thorough. I have already been recommending Zerorez to my friends!
Joyce M.
West Jordan
Excellent! Thanks for promoting us Joyce!
We had to ask you to come back and redo a section that we didn't feel was done thoroughly enough.
I'm sorry we didn't get it right the first time around Robert. I appreciate you letting us know so that we could come back and deliver the results we are known for. Thanks for your feedback.
Very knowledgeable and thorough
No harmful chemicals used in the cleaning process. I have never had a stain that you didn't get out completely. Technicians are very professional and helpful. Scheduling is easy.