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based on 34258 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
THE TWO MEN WHO CAME WERE VERY PERSONABLE AND WANTED TO MAKE SURE THAT I WAS SATISFIED WITH THEIR SERVICE, THEY DID A VERY THOROUGH JOB AND I AM VERY SATISFIED WITH THE REULTS
Worked great, great customer service, good price
I liked that the carpet cleaning dried quickly.
Dear Zerorez,
We have used Zerorez the last 2 times we had our carpets cleaned and we love
you work and your servicemen are always pleasant and willing to help us in
any way. I felt bad after they left, because I found the coupon I received from Money Mailer for $30.00 for each room,but I just realized the coupon expired July 31, 2013!
Nuts............... Well we will always call Zerorez, because you do a great job!
Margaret Rasmussen
The technician was very nice and friendly. The equipment and work done were impressive.
looks great
The service was very fast and the man who came to clean the carpets was very polite and professional. I am impressed and happy with the services... & now I have clean carpets!!! yah! :)
Clean carpets are a beautiful thing! Thanks Holly!
Service person was polite, well dressed, and represented the company very well.
They answered all my questions. Very polite.
The dispatcher didn't make proper notes (although charged me) on my home being on a third floor, so the carpet tech had to leave and come back with the portable attachment several hours later in the day. Although I was grateful to the carpet tech for making sure I was taken care of, that was still my time and lost wages from work due to the screw up.
It didn't dry as fast as I expected.
The smell in the carpet came out. Alfredo took great pride in his work.
Thanks for your response Melinda! Alfredo does a great job for us.
I liked that Zerorez was chemical free and got the stains out of my carpet!
Friendly service, fast and helpful.
That you do not use any chemicals.
Empowered water. I don't like residues in my carpets to collect dirt.
Our carpet looked brand new again! I appreciated the way that he protected the walls from any damage and took care to keep everything else clean.
He explained the process of the 5 steps and made sure I was 100 % satisfied with his work. He was awesome! I will definitely recommend Zerorez to family and friends.
clean carpets
Friendly personnel, great results
Jesus was very good to work with. He did an excellent job. We are pleased--the carpet looks great.
Technicians were very nice and professional. They cleaned our carpets very well. we did have some red spots that they were able to get out. We actually found a few more after the technicians left. We were so impressed that we will have them come again at another time and have them clean those spots as well. I just recommended Zerorez to my co-worker and he says he will give them a call.
I was impressed with the carpet cleaner. He was great to work with and did a good job. I was disappointed with additional charges for treatment of certain stains and urine spots. I really feel that you need to be up front letting people know that there might be additional charges. Also this was my first experience with Zerorez and I had heard that it didn't have the strong chemical smells, but it did. I had to air out my house and even after that I could smell the chemicals the next day. I am anxious to see if the carpet stays cleaner longer. That will be the true test and determine if I use Zerorez again.
Thanks for the prompt service!!
No smell, faster drying
You do a great job and have honest,conscientious, and pleasant employees.
Professional, friendly, very good service
No residue, short drying times, employees wear little booties covering the shoes, offer varied services and not just carpets
I was told that the carpet cleaner would have coupons with him for the 2 hours of free house cleaning listed on the ad. He told me to call the Zerorez number, which I did. I was told they currently didn't have any coupons. Does this sound a bit like a run around? I hope to receive my coupon soon. Name removed
loved the way the carpets turned out! pleasantly surprised!
No residue