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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There were stains that were unable to come up. I'm not sure if it was the fault of zerorez or just the type of stains they were.
Quick and efficient.
Chris was great. My carpets look great.
Our carpet is now a uniform (no stains), lighter (no dirt) color. It is great
I like that the products are natural, not full of chemicals.
Friendly employees. Wear shoe protectors.
Professional and knowledgeable. Love how the carpet looks after being cleaned.
Chris got the carpets clean and free of soaps, my wife loved the outcome of the cleaning!!!!
The thing I like best is that Zerorez doesn't use soaps or any kind of detergents, leaving zero residue! The carpets dried much more quickly this time and I like that. I forgot to ask if the service guy (Adam) put some kind of protectant on the carpets after he was done. I sure hope he did.
Alfredo was the technician and he was very knowledgeable and thoroughly explained all of the processes that Zerorez uses during the cleaning. He showed us the difference in the empowered water that Zerorez uses versus tap water. I was impressed. The clean was great!
The technician was knowledgable about the products and he was on time, did a thorough job in a timely manner. My carpets look and feel great and dried quickly.
Your technician was prompt, professional and friendly. After my carpets were cleaned they looked like new, I was so excited. My carpet is 15 years old, and all the high traffic areas in my home needed some help. I couldn't believe the difference it made. I wanted to have everything cleaned in my home, and I eventually will. Zerorez is the only one I would call!
I've never had a bad cleaning experience. Technicians seem to work hard and do a good job.
I like to use Zerorez because I feel that they will get my carpets clean. This last time, I felt the cleaners were very professional and not pushy. I appreciated that.
It hasn't been long enough to really judge if this cleaning will be better than others because my husband had knee surgery right after and we have not been at home to even be on the carpet. One of the bound carpet runners is looking like it showing dirt already but it may just be that it is worn.
The technician was very professional and did a fantastic job of cleaning our carpets.
No Residue: Great Customer Service
You do such a good job. It is the cleanest my carpet has been. We love you guys.
Our Carpets are ALWAYS bad and they get them so clean!
And they are quick!
Was scheduled for between 2 and 5 and you came at 7. Disappointing. The pretreatment of the spots was not good. With all you Hype I expected something different.
You got the grease out. Great cleaner. I have used Zsrorez often and I love you guys. Keep up the great work.
Alfredo did a fantastic job. The carpets look fantastic.
My dog had an allergic reaction to a medication, and my carpet was a wall-to-wall mess from 36 hours of all stages of diarrhea (I apologize for being graphic, but it's critical to the feedback). I've never seen anything like it; it was horrific and the smell was overpowering. I still can't believe they got it out. A couple of the spots came back faintly, but given what it looked like when your guys came in, this is best-case scenario.
Your staff is friendly and helpful. The gentleman who scheduled my appointment was very accommodating when I explained the situation, and was able to get me into your busy schedule right away. The only reaction Rick showed when entering my house was genuine concern for my dog's health; not even a flicker of distaste at the mess in front of him. I had told the techs that the carpet was going to be replaced, and the cleaning was a very temporary solution, just to please do their best; even so, I know they gave the job their all and the result speaks for itself.
Thank you!
First name removed
The carpet in our house looked much better when your consultant finished it. There were many stains in the carpeted areas and some of them came out...unfortunately some did not. The man's name who did the work is Alfredo. He worked very hard and was very personable and friendly. Overall I was very pleased.
Thorough cleaning,friendly and helpful service.
Your name defines what we like about your product: it leaves NO residue in the carpets.
Carpets always come out very clean . Mike was very professional & represents ZeroRez well. Only negative is even w/ discount, the cost seemed too much... Equated to more than $200 /.hr. I have 3 sets of stairs which also made cost soar (seems like there should be a break or discount for returning customers or something .)
Fast and great service.
The person who did the cleaning did a great job and was more than willing to take care of us during the cleaning of our carpets.

The carpet was cleaner than I have ever seen it. We have a home carpet cleaner and Zerorez got it so much cleaner.