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based on 33432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice and soft carpet.
Rick does a great job. He has pride in his work.
Excellent technicians and service. This is the second time we have used Zerorez -- once for our home and this time for our business office -- and we have been very pleased both times. I love that Zerorez doesn't use soap or other harmful products to clean my carpets. Thank you!
Your technician did an excellent job and was very courteous. I particularly liked how soft the carpet looks and feels. it was a very nice job and I will call you again when needed.
No chemical residue.
The technician was very nice and professional. But there are big stripes down my living room carpet, and the hall is a little blotchy. He cleaned the sofa and love seat, and I think they could be cleaner. We spent over $300, and I think it could be done again.
I appreciate the thoroughness and professionalism you provide.
The technician was very positive.
They work and the representative was very professional.
Your technicians were incredible! They knew the product, did not pressure me into buying something I didn't want, they worked quickly and efficiently, and left our home in much better shape than when they got here. Keep great young men like them on the payroll and your business can't do anything but thrive.
Your employee was awesome to work with!!
I'd like to see more coupons and discounts for cleaning multiple rooms. Also, I thought your charge for stairs was a little high. Your service technician did an outstanding job. He was very impressive in how hard he worked and his service and manners were great!
On time and agent was very friendly and professional.
Get out stains, carpet soft, no residual odor. Technicians are neat,efficient and competent
Our carpets came very clean; the technician was polite and efficient; the corner protectors helped against dings; you were easy to contact and appointments were on time.
We were told the wrong pricing when we signed up for our upholstering cleaning. We were told that our couch would cost $120-140 to clean (we had called and talked to a representative) but then it ended up being $265. This increase in price had to do with the type of fabric; however, we were told that unless we had velvet or microfiber that we wouldn't be charged more than the base price for cleaning.
Additionally, we did not receive the results on our couch that we had expected from the description you provided. We knew that some of our stains would not come out; however, there is still a generally dirty look to our couches.
I did appreciate that you confirmed through e-mail and through a phone call. I also appreciated that the man who came to our home called the morning of our appointment to let us know that he was on his way.
You are absolutely right Caroline. If we quoted you the wrong price over the phone or gave you wrong information- that is on us. I will refund you the difference-no questions asked. Thank you for letting us know that this happened so that we could learn from it.
Professional & no chemicals!!
you do a good job
I was mostly happy with the results, just a little disappointed with my main living room which had the most traffic dirt. I thought that it should have come cleaner. The technician was very nice and good at his job. He stayed at my house until 7:30pm finishing up.
My carpet is 10 years old and now it looks new again. Marvellous job!!!
GREAT PRICES!!! AND YOU DO EVERYTHING!!
My carpets look so much better after having Zerorez come and clean them. They were not super wet and we were able to walk on them right away.
I liked the fact that chemicals and soaps are not being used to clean the carpet. I feel that the carpet was left very clean and fresh. Israel did a great job and was so kind and generous! I would for sure use in the future and recommend Zerorez! Thank you!
Price,DryTimeAndService
The young man who came to do our carpet was very helpful and informative. he told me what he was doing with the carpet every step of the way. we had a couple of high traffic area and he felt bad he could not get them as clean as he wanted, he even did a double treatment and scrub! they still look better than they were! Over all the carpets look great. I will certainly recommend to family and friends, thanks for the great service!
very efficient and thorough
More affordable, but ill let u know in six months if I think the same way.
I loved how it looked afterwards! Also how quick it was to dry and the other services that you offered. The guy who came also took time to explain how the system worked and answered all of my questions. Thank you for making my carpets look like new again! :)
Non toxic, dries fast, superb spot removal!
Courteous technicians who do a careful and thorough job.