Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34225 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2011 — Rated 10 out of 10 by M.G. Zerorez Salt Lake City
What do you like about our products and services?

The service was great and he was kind enough to treat the carpet for pet urine at no charge. Very professional and helpful.

Report a concern   September 18, 2011 — Rated 9 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

Extract more water. Carpets were saturated, not just damp, for 7 hours after cleaning. Then I went to bed. Had fans blowing also. The next morning most was dry except areas without fans. It does smell better tho.

Report a concern   September 17, 2011 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

There is no residue and carpet dried rather quickly.

Report a concern   September 16, 2011 — Rated 8 out of 10 by B.B. Zerorez Salt Lake City
What could we do to improve?

I was very disappointed about the status of when the technicians were going to show up. I was never told what time of the day, and every time I got an update it was always for 2 hours later. I waited all day until about 4:00 when they showed up.

They did do a great job.

Report a concern   September 16, 2011 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

Mitchell was on time which is hugely important for my business. The work was very good and he groomed the carpet afterwards which made a big difference in the appearance.

Report a concern   September 16, 2011 — Rated 3 out of 10 by C.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Advertising expressed more capability than what is actual. The technician, though friendly, smelled of cigarette smoke. Was told by the technician that "I'm just spraying hot water and sucking it up." This statement all but removed any confidence we had left in Zerorez at that point. The only reason I kept my other appointments was because I'd already purchased gift certificates.

Report a concern   September 16, 2011 — Rated 5 out of 10 by R.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The online quote and the price that was charged were substantially different

Report a concern   September 15, 2011 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

He was very fast, and my carpets still look amazing after several weeks!

Report a concern   September 15, 2011 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

I loved how friendly and helpful the workers were and how quick my carpets dried!!!

Report a concern   September 14, 2011 — Rated 9 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

Fast, Friendly, Professional.

Report a concern   September 14, 2011 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I like how natural it is and how well it works

Report a concern   September 14, 2011 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

The sales people on the phone were very helpful and informative. They kept me posted about availability and my upcoming appointment.

The technician, Jarom, was very kind, informative, and professional.

I like the fact that I do not have to worry about residual dirt adhering to a clean carpet or the feel of a substance left on the carpet.

Report a concern   September 14, 2011 — Rated 10 out of 10 by E.K. Zerorez Salt Lake City
What do you like about our products and services?

My first impression was of Mitchell McMullen. He was very profession. He explained just exactly what he was using to clean our carpets and how he was going to do it. He was such a happy young man that believes in the product.
I do have a blood spot that never came out and am a little disappointed in that. The rest of the carpet looks great...wonderful...really nice. Yes, I will have you back.

Report a concern   September 13, 2011 — Rated 10 out of 10 by W.B. Zerorez Salt Lake City
What do you like about our products and services?

I felt that you did a real good job and your staff was very through and helpful

Report a concern   September 13, 2011 — Rated 10 out of 10 by D.Q. Zerorez Salt Lake City
What do you like about our products and services?

my carpets look very good and I was very happy with the service of the gentleman that did the work.

Report a concern   September 13, 2011 — Rated 10 out of 10 by C.H.H. Zerorez Salt Lake City
What do you like about our products and services?

There was absolutely no smell after the carpets were cleaned - just a fresh feeling. The carpets were exceptionally clean and the technician was very knowledgeable and friendly. He also worked quickly and was gone in less time than he anticipated. Will definitely use this service again!!

Report a concern   September 13, 2011 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

i like the efficiency, the speed at which my carpet was cleaned. I like how informative your technicians are and what they can tell me about my carpet and carpet care. I like the price and the quality of clean I get.

Report a concern   September 13, 2011 — Rated 10 out of 10 by B.K. Zerorez Salt Lake City
What do you like about our products and services?

So far in my experience, Zerorez really does can get out all the soap residue. I've had stains that have been worked on repeatedly by other carpet cleaning companies, but they always come back! Not with you guys. It's been 2 year since you first serviced my home, and that stain is still gone.

Report a concern   September 13, 2011 — Rated 8 out of 10 by S.T. Zerorez Salt Lake City
What could we do to improve?

My only complaint is the stickyness I felt when walking on the newly cleaned tile.

Report a concern   September 13, 2011 — Rated 10 out of 10 by G.S. Zerorez Salt Lake City
What do you like about our products and services?

Having used many many carpet cleaning services over the years, Zerorez is by far the BEST! They are knowledgable fast and everything they claim is REAL. My carpets always look brand new after they clean.

Report a concern   September 13, 2011 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, very professional,on time. Extremely pleased with results.

Report a concern   September 12, 2011 — Rated 10 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

Charles, the technician that came to our house, was the best. Not only was he professional and conscientious, he also listened and tried hard to come up with answers to our questions. I love the way our house looks, feels, and smells. It's different than any other service we've tried. Thank you!

Report a concern   September 12, 2011 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Very punctual,friendly technician, carpet looked clean, and I hope it remains that way.

Report a concern   September 12, 2011 — Rated 10 out of 10 by E.A.M.C. Zerorez Salt Lake City
What do you like about our products and services?

Fast efficient and excellent employees

Report a concern   September 12, 2011 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

No chemical residue and unbelievably clean carpets. No dingy carpet.

Report a concern   September 12, 2011 — Rated 9 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Punctual, friendly technicians. Did a great job. Explained the whole process. Efficient.

Report a concern   September 11, 2011 — Rated 10 out of 10 by E.W. Zerorez Salt Lake City
What do you like about our products and services?

ZEROREZ--you are absolutely
wonderful!

My freshly cleaned carpets look
terrific. And just as important,
they FEEL terrific.

The carpet cleaner you sent out
was thorough, fast, and professional.
You've got me as a loyal customer
for life!

Name removed
Provo UT

Report a concern   September 11, 2011 — Rated 9 out of 10 by C.T. Zerorez Salt Lake City
What do you like about our products and services?

The process is safe for my carpets and the workers were very professional.

Report a concern   September 11, 2011 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Did a great job. Explained what he was doing and went back over areas needing special attention.Professional looking and accomidated my schedule.

Report a concern   September 9, 2011 — Rated 8 out of 10 by R.M. Zerorez Salt Lake City
What could we do to improve?

Find a way to get extrememly deep set stains out... but that would be more difficult.


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