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based on 34223 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Initially I was thrilled with how the carpets looked, but as they dried through the night we started to notice the dark traffic areas coming back and the black oil stain returning. When we woke the next morning I was so sad to see most of the stains back, not as bad as they were, but they are still visibly there. Our technician was so nice and had assured us that the stains wouldn't come back, that we would still get dirty carpets but that the stains he removed were gone. I was also unaware until my father came home that where he had parked his van had burned away the ground cover. We had to mow down all the ground cover at the front of the house so that it can regrow evenly. My brother was here the night the carpets were done and was pleased and was going to schedule his house done, but then came tonight and saw them and he said he is going to go with a different company.
My carpets look brand new after a Zerorez cleaning and I love that there are no soap or chemical residues. The associate who cleaned my carpets was professional and very helpful with my specific needs. Zerorez was the best decision I've ever made for my carpets.
I like that harsh chemicals are not used in the process and that there isn't a residue left. The process got out a couple of stains with the regular cleaning that I thought might require extra treatment. The technician was very knowledgeable and friendly and took the time to explain the process and answer any questions I had. The carpet looks great - thanks for a great job!
No chemicals or residue left in the carpet
We like that you do not use chemicals. The service was excellent, Charles West did an outstanding job on our carpet and we didn't think the spots would come out and the carpet looks 100% better.
Good service. No residue. My house smells fresh and clean and looks great!
On time service arrival - quick and efficient process
Quick and friendly service!
It was my understanding that furniture would be moved to clean under. If I specifically pointed out things to be moved it was done, but no attempt to take the initiative to do it on his own. Over all I was a bit disappointed, maybe I expected too much. The general pathways were ok. Thank you.
Jarom, the technician, was extremly helpful, I like the technology of using alkaline water and no shampoo or other chemicals. Jarom was very thorough and made sure that the procedure was done correctly.
Most of all, everything was cleaned properly.
I like that there isn't residue left in the carpet
proffesional, easy to understand the method.......great results
On 18 Aug 2011 ANTHONY did an outstanding job! I would rate Zerorez a 10, except for the years from 2006 to 2011 that we tried to get credit for the electrostatic filter that Zerorez recommended and we purchased--which didn't fit--and for which we did not receive a refund until Anthony checked our furnace on 8 Aug and took back the new-in-box filter for a 50% refund (authorized by Flora on 4 Aug). C. C. Last name removed
Your technicians do a very good job of cleanning our carpets. This is our 2nd time using ZeroRez and, from the results so far, we plan to use ZeroRez forever!
The technician was very professional and the carpet area cleaned came out great!
The operator put two large scratches on the wood floor next to the dining room that he cleaned. We call the company and a supervisor came by and took pictures of the scratches, but we have not heard back from the company yet.
The first time we had our carpet cleaned with your company it was very clean afterward, this time we had only the stairs cleaned but there are two big spots still there. Otherwise everything was fine.
clean, professional, prompt.
Customer service was excellent! Super friendly!
The carpets were very clean. However, we noticed a spot after the carpets dried. Can the technician come and just spot clean that area? We were very happy with our technician. He did a grat job and was vey personable. Thanks. I'd be happy to recommend you to others.
This was my first time using Zerorez. I was very pleased with the technichian and the cleaning. Will definately use Zerorez again.
No residue. Friendly service. Clean carpet.
First time u have clean here and it looks great
Dried quickly and natural!
I like that it does not leave any chemicals or residue in my carpets. I like your prices. Your people where flexible when I need to switch times and the gentleman who came to my house was prompt, friendly, knowledgeable and got the job done in a quick manner.
I had most of my rooms cleaned and the ones that were not cleaned you definitely could see the difference like night and day. The gentleman was very quick. Plus when I cleaned my own carpets in the past with a rental or had sears it looked more gray. I have kids so I know I will be making future calls to clean again. You did such a fantastic job no worry about trying to keep it clean. I will call again when it gets too dirty for me to stand.
I like your knowledgeable and friendly team members.
The technician explained things to me, and it looked great and smelled nice when he was finished.
doesn't leave residue