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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciated your coming back to correct a spot on my carpet without charging me.
My technician (Otis) was superb and did excellent service for me. I appreciated him and would give him a 10. I was rescheduled a couple of times. Each time I received notice the night before that zerorez would be there tomorrow and if I didn't have everything moved and vacuumed I would be charged extra. So I would go to work and move all the furniture...then the next day receive word that the earliest they would arrive was 6:30 at night...when it is too dark to see any kind of spot on the carpet. Very frustrating
I liked that it left everything so clean
Whoa! Wendy out did ANY OF THE OTHER TECH THAT HAS EVER CIME. She was thorough, completely working slowly in a grid to ensure every area received the same attention. My carpet looks great, and I definitely will request her in the future!
Chemical free
They were very thorough and cared about the quality of the job that was done.
No apparent residue/stickiness
Wendy did a great job. We were very happy with how our carpet looked.
Your scheduler made promises he could not keep. Was told early Saturday called Thursday and told it would late Saturday's after 3:45 for call from tech. Person on phone did not seem to care they had screwed up. Ask for manager or owner, scheduling person got on line and said Saturday was not possible but would have someone there at 4:30 Friday when we got home, tech called at 2:45 and said he was on his way. Your scheduling people really need to get it together, the tech findly came at 6:45. I was very discussed with your scheduling nightmare and the incompetent people that answer the phone and schedule. Our tech was very good and did a good job. If you want to call and discuss this feel free. I will no longer be using zero fez because you do not keep your promises. I will be letting the BBB know
The carpet wasn't dry 16 hours later. Fans were brought to us the next day, which we appreciated. Out frustration came from the huge discrepancy between the 2-8 hours that our appointment confirmation email stated and the nearly 20 hours that it took. The technician was at our house less than an hour to clean 4 rooms, a hall and stairs. I'm wondering if it was so fast because he may have skipped using fans.
That beig said, the carpets looked great, the technician was professional, and customer support to rectify the problem was quick.
Looks great. Dries quickly. No residue.
do a .better job on doing a tile and grout my floor looks awful and it cost $100 my carpets however are very nice but I'm very disappointed in my kitchen Floor
How clean and soft my carpet felt after the cleaning,
My carpet looks so much better, and stays cleaner longer. I was able to get an
appointment that was convenient, and the serviceman, Otis, was very punctual. He did
a great job!
You are thoughtful of my time and arrive on time. You have good people working for you! My carpets look great.
My carpets were so clean! It did not take long to dry and the serviceman was very professional and accommodating.
Thank you!
The technician was nice and knowledgeable.
Easy. Our carpet looks like new.
I have used zerorez 2 other times and they were postive experiences. This time, I never received a call the day before to tell me when the rep would be to my home. I called that morning to find out and they said I would be third and I should hear from him around 1pm. I told the person on the phone I had an appt at 12:30 that would take about one hour. The guy showed up at my house at 11:30. I told him I had to leave soon and was expecting him to come later. He said he saw the phone message then but had not checked it before coming to my home.
He said he was going to SLC to do a home and would be back to my home around 2pm or a little after. I left my appt. early to be home by 2pm. A while after arriving home I received a message saying he was delayed and would be a while longer. I thought that meant he would be here around 3pm or so. I waited until after 5pm before I heard from him to say he was on his way to my home. When he arrived at 5:45pm, he said that a home in Provo had priority over me. I said why was mine not a priority??? I waited around for over 3 hours for him to come to my home when I had things I needed to do. I also had to leave to meet my husband for a meeting by 6:15pm. Luckly my daughter was home so he could finish his job. The guy was nice and I don't blame him so much. I just wish that someone would have contacted me to say he would not be out until that late.
I usually do not complain about things like this, but it was big inconvenience this time and I am not sure I will use Zerorez again.
The carpet looks great and the technician was professional, kind and efficient!
Zero Rezidue
The guy who did my carpets such a nice guy !
I listen to ksl a lot, they say that you can clean the well traffic areas. Well, my areas barely look different. You definitely did not live up to your advertising.
How clean everything looked. And very friendly carpet cleaners.
It's so clean! It dries fast, and my carpet looks great! Fast, friendly, and knowledgeable techs.
Technicians were professional, courteous, and thorough.
The carpets look beautiful!
That you don't use shampoo's on my carpet. The service was great. Loved the Young Man doing the job.
Even the second time there were spots in the carpet that dried and were crusty.
Your product does not smell too strong. Our carpets looked great after being cleaned.