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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technicians were very efficient, personable and professional.
The results! My old carpet looks better than it had in years. Also no chemicals. I'm sensitive to chemicals and had no trouble at all with this carpet cleaning experience.
Technician was on time and friendly. I had no concerns with allowing him into my home. I liked the calls during the day of service to let me know when the technician would be arriving so I didn't have to be at the house all day waiting.
Great service, no chemicals, getting out the worst spots and being pleasant in service. We were very pleased with the experience.
Prompt and courteous service. The truck was much more quiet than other brands in the neighborhood. The clean water was very effective in removing the old dusting powder I used for years of self cleaning. In my opinion Zerores isthre best way to clean my carpets, and I will continue to use only them in the future!
How well the carpet looks. Also being able to visual see the results.
Very friendly and professional. Luke made sure we were getting the most out of the carpet cleaning. And the carpets looked great!
I have been very pleased with the service of zero rez. From the scheduleing process, the curiosity calls prior arrival, the professional conducted of Andy, my carpets look great.
Professional and very helpful - explains clearly what is being done. Like the idea of no soaps or chemicals. We have had this service several times and never disappointed.
The lack of chemical residue is so nice. It also dried quickly. The technician was polite and efficient!
the great job you always do, friendly technicians, great service
Technician was way too aggressive on wanting to clean other areas of our home.
Same day service was awesome. Alex had some very difficult areas to clean and he did an amazing job. I like the no residue carpet treatment and will continue to use your company and refer my associates to you
Monitor the scheduled service time frame and when they are delayed, notify the customer. Our scheduled service was to be between 8am and noon, and they arrived at 1:20pm. I had to call the office to find out what was happening.
The technician arrived 2 1/2 hours after we were told to expect him. He didn't seem to know what he was doing. I had to leave for an appointment and my husband stayed till he was finished. He told my husband that the carpets in the halls were too old and worn to clean up nicely. (The carpets are high quality and are only 3 years old.) This morning when I saw the results I was shocked. I spent some time with my can of "Resolve" removing the spots and stains that were still present - so that I could have the carpets somewhat presentable to my guests coming tonight. Not at all an acceptable job!
Very fast and clean.
The technician was very responsive to our requests, he was thorough and amiable; very clean cut😊 I have used Zerorez several times and have always been pleased with their work, their customer service and respect, and my carpets look terrific when they are finished . Thank you .
I was charged a $9.00 water disposal fee just to have the waste water run out of the van into and down the gutter in front of my house and be told that "that's just how it goes and the money is not refundable." This is not how you treat loyal customers - I have only used Zerorez for my carpet cleaning for the past 8 years. Unfortunately this will not be the case in the future. It's sad that $9.00 has ruined our relationship.
Cleaning agents used
Prompt efficient appointment, easily made. Excellent technician.
Fernando did an excellent job on our carpets
Very professional, efficient and friendly.
My carpet was very clean and it didn't take long to dry. Even the high traffic areas were cleaner and overall, everything looks so much better! My technician was very professional and explained how your method of cleaning is different from all the others. I would and have recommended your company to friends and family! Thank you!
Both times I have used you, I have had to have you come back and do the traffic area in my bedroom, but after the second time it seemed to be ok.
Your technicians are very kind and patient and work very hard. I like how my carpet looks when they are finished and how it stays looking clean longer.
The tech worked quickly and did a great job.The carpets he cleaned looked great. I will diffidently have Zerorez do my carpet cleaning in the future.
The appointment was easy to set up. The technician called to confirm that he was on his way. The service was great and did a good job.
The cleaning was quick and efficient. I like that there aren't a lot of chemicals involved in the cleaning process. The carpet looks new and smells great. The technician was friendly and worked quickly.
I appreciated the friendly, professional service that I received from the technician. He did a really great job on my carpets and was very pleasant and nice.
The carpets look good and the technician (Reese) was really efficient, knowledgeable and friendly.