- Phone: 801-288-9376
- Visit Website
based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your honest staff
Servicemen were prompt and professional. They were friendly and didn't push the upsales.
This was our first time using your service, it seemed a little like we didn't get all the facts about the charges when I called to schedule, until a little later in the conversation on the phone. It just felt as if we hearing one price and then we were told about a minimum charge and then after we were told about the water disposal fee. I get all the EPA regulations and such, but just let it be known up front when you tell about the minimum charge and such. The technician that did the job was nice to deal with and acted very professionally.
We love everything about zeroez.
Even though are carpet is old it looks great.
That they work. Your services were better than I expected. Thank you!
Cleanliness & friendly staff...
Great service and our technician did a great job!
I always get great service from Zerorez. They always clean my carpets.
Many stains are back within 24 hours.
Both. I was especially pleased with Chris's personal concern and how much he tried to do his best. I am so very pleased with the stone--it looks as though it were new.
scheduling, however meeds to take the patrons situation into consideration. Not everyone is able to set aside previos comittments to be home in the evening. Comig at 6:00 and leaving at 8:30 interfers at times with patron'searlier comitments.
Greatest technicians ever!
I was not satisfied with the cleaning I recieved or the attempt to charge me for the same extremely overpriced cleaning of one room. I would not recommend Zerorez to anyone. The area cleaned was very small and was not done well at all and I was charged hundreds of dollars. I was shocked when the cleaning technician told me the price for the follow up would be hundreds of dollars again. I have never experienced such poor customer service from a carpet cleaning company.
The carpet looks great. The person who cleaned the carpets was very friendly and made sure that I was pleased with his work.
The tech Juan was ver thorough and did a great job!
Also very friendly
Worked better than I thought possible.
The tech that performed our cleaning was first rate in every sense of the word.
You ripped me off. Quoted me some number and then when you showed up quoted me $1,000 dollars. Are you kidding me. I can replace my carpets for that. I will never Never do business with Zero REZ again!!!! After negociation still ended up $569.00 never again!
1. Water disposal fee is an issue. 2. Did not have proper tool (small nozzle) to properly do carpet nosings (rolled edges) - said it had been stolen when asked. 3. Didn't do stair nosings or vertices surfaces (risers) - for the price charged for the stairs ( double a room), I would expect proper tools and a more complete job. 4. Your add-ons are too expensive. 5. Tile grout cleaning result was only average - normal grout cleaning products and procedures do a better job.
On the plus side, your guys were thorough in the main rooms and took the time there to try and be sure they had done the best they could. The carpets dried quite quickly and feel clean.
The technician did a thorough job. The carpet, tile and chairs look wonderful! He was courteous and very helpful, and was able to answer our questions to our satisfaction. We will call again for our future carpet cleaning needs. Thank you!
Quick drying and no chemicals
The employee doing the service has always been very kind and personable and professional. I love the way my carpet looks and appreciate the fact that there is no residue on the carpet or chemical smell in the house. My only regret is that it is so expensive. I would love to do it more often, but am unable too because of the cost, but thank you for your service. I will definitely do it once a year!
Scheduling was difficult this time it would normally have been a 9
I am very happy with how clean my carpets are. They are more clean than any other service I have used.
cleaning crew were very informative and took care to not track dirt or debris into the home or to damage the walls and furniture with hoses
The employees arrived on time, the carpet looked great when finished and they did extra services that we appreciated.
Quality of workmanship. Honesty and reasonable price.
smells okay. Service is prompt and efficient.
Great technicians. I like the empowered water process and short dry times.
The floors were left spotless.