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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employees are very professional and courteous. This was the first time I used your services, and I am very pleased.
Excellent service. Job well done. Techs were amazing. Carpets look great!!!!
The service from the tech. that came. Professional and courteous. I do not like a lot of chemicals left in the rug that attract more dirt.
The second time you came out was amazing! But it did make me wonder about the service I got the first time. The second time the men really did clean the carpets, they sprayed stuff, squirted stuff and made the carpets beautiful. So what really happened the first time? Did I get my carpet cleaned the first time, or do you have to complain a little to really get your carpets cleaned? Those are my thoughts after the great job I received Dec. 3rd. Just letting you know, no complaints just questions. Thanks
I was impressed with the professional way they cleaned my carpet. They explained every thing they were going to do and the carpet look very good.
Quick service, no smell or residue.
Never thought the carpets would be clean again! He did a fantastic job, took extra time on some tough spots and was very friendly. Worth every penny!
Thank you!
Not a single soiled spot was removed. Our carpet looks the same as it did before you came. I was also told that it would take about 4 hours or so to dry in most areas and more for the heavier traffic areas. It took more than 24 hours for most of it to dry and closer to 48 hours for the other areas.
Always professional. If it is not done right the first time, you make it right.
We are so pleased with the cleaning of our carpets. Loved the smell of the pretreatment solution. The gentlemen that came to our home from Zerorez were so polite and knowledgeable of the process. They answered all our questions, did an outstanding job, and went the extra mile. We definitely would recommend them to anyone looking for a great company to clean their carpets. Thanks Zerorez!
I was impressed by your service tech - Brady. He was thorough and explained options to me without pressuring me into a carpet service I wasn't ready to buy.
Fast and friendly...and everything look good when they leave.:).
Professional and great service. A little pricey but worth it.
The technician was awesome.
Efficient, friendly service, personal attention.
There were no chemicals and the people were nice.
Communication between the headquarters and the technician in regards to what needs to be done. Our first appointment consisted of cleaning out a dryer vent, but the technician was unaware how to do this.
Your tech. where very polite and explained what they were going to do.
Thanks again.
I liked how informed your technician was. I like that my carpet didn't ever seem to get soaking wet.
I didn't like that when dry, the upholstery did have some spots left on the pieces. I'd like this corrected where possible.
I like the fact that you do not leave soap and chemicals in the carpet and yet it still comes out clean.
I was very disappointed about the service. I was told my appointment would be between 1:00-4:00. I received a phone call about 2:00 and was told I would receive a phone call in 2-3 hours as the technician was on his way. At 5:15 I had to call the company and inquire when someone would be at my house. He did not arrive until about 6:15. I made arrangements to be at home for my carpets to be cleaned, but did not expect to wait that long. I had other obligations that needed to be done, but I couldn't leave as I didn't know when anyone would arrive. The technician was very nice and did his best, but I am very disappointed that I was kept waiting so long.
The cleaning is complete! They protect my house in the process. The technician worked in a timely manner and was courteous.
The people are very kind and want to make the customer satisfied.
We were supposed to have our kitchen tile cleaned along with our bathroom and family room carpet. Our technician showed up he told us that his large tile cleaning tool was broken, and that his superior told him just to run over the tile with his carpet cleaning wand.if he had done so he could have potentially scratched our natural stone tile. Sending him out with broken equipment on a job where we had previously arranged to have tile cleaned does not seem to be a good practice. He did clean our small bathroom tile with his workable small tile cleaner and that looks great, as does the carpet we had cleaned.
Very professional staff! I wasn't scared to let them in my house like some companies. I love the pre-quote. My carpets were very clean, especially when compared with the last carpet cleaners we had. They did take quite a while to dry, but the look great!!!! Seriously the best carpet clean I have had.
Very very clean And no residue left over.
My biggest surprise was the grout cleaning. It made me do a happy dance with the results in my kitchen. I will be scheduling to have my bathrooms done next along with the granite countertops.
I always know carpet is thoroughly clean.
It dries rapidly
Your service men are always polite and informative
I LOVE THE WAY IT ACTUALLY MADE THE CARPET LOOK AFTER IT WAS DONE, THEY TECHNICAN DID A GREAT JOB EXPLAINING THE PROCESS OF THE WATER AND THE CARPET LIFTED RIGHT UP AFTER IT WAS DONE.

My carpets cleaned up so well! I was amazed! Better then anyone I have ever used!