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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man that cleaned our carpet his name was Christain. He worked so hard and was want to make sure I was happy with all the work he had done. He want to please me and I was very pleased!!!! I will make sure to request him next time!!!
They use hot water and it clean amazingly well. The use a bio agent to get out urine that had been there all time. No smell at all!!
Timeliness, care of the cleaning professional. I really liked Brady. Thanks, Eileen and Name removed
That after your company cleans my carpets they stay nice and clean for quite a while.
Timely, clean and friendly employees. Organized and easy to work with. Very straightforward.
I thought everything was good. The service tech was very friendly and professional. Only negative feedback is that prices were somewhat misleading over the phone. I was sent an email advertising $29 per room and when did it start costing money to dispose of dirty water. That was a new fee that I had never heard of. other than that I was very pleased with the service and would recommend it to others.
Dear CEO,
Dean, our ZeroRez technician, was excellent. His professionalism sets him apart from others in the who would forcefully push additional unwanted services. Don't get me wrong, Dean recommended the additional services that he felt would further benefit my family however, he was not overly pushy after I respectfully declined.
The day following the carpet cleaning my home smelled fresher! The services are what they claim to be! I would certainly have ZeroRez back to my home.
It did a good job. Although I do wish he would have extended the area he cleaned by about 2 square feet. I suppose that area was considered a hall and so I understand why he didn't do it, but I now wish I would have at least asked him. Now we have the two foot area that kinds of stands out (because it is still dirty).
I especially liked the young man who did the work. He was so nice and told me all about what services you offer. In addition to what I had signed up for.
Communication is great. Service is great. Result is great.
Get rid of the minimum price order requirement.
The tech , Alex did a great job on our carpet. Very impressed.
We were quoted a price and then was charged more than double the higher estimated cost. Also, after being charged $729.00, we would have expected for our carpet to look brand new. We didn't expect miracles, but $729.00 is ridiculous!!
The service is great. I appreciate the quality of the work done. The gentleman who cleaned my carpet was very thorough and did a good job. Also informed me of other services you render
Great job
Easy appointment scheduling and friendly customer service
Excellent finished product.
friendly, thorough, on time(early in fact). Solved the problem.
Alex was awesome. I hardly recognize my deep-down-dirty couch because he did such an outstanding job on it. All the carpets were beautifully done. I was exhausted when he finished and I had done nothing and he was still upbeat and happy. I don't know how he ever did it. I can't praise him enough. He deserves a raise!!!!
Earlier in the week I had a group of women here when one tipped over a bowl of blackberry jam on the carpet. Everyone gasped. I hurriedly got my bottle of Zerorez spot cleaner and their gasps turned to awe as they watched that strain magically disappear. That alone was pretty good advertizing for your company.
The tech was fast good and nice
Carpet looks great. Tile grout, not so much!
Good service at a fair price
Technician was prompt, friendly and very respectful of our home. The carpets look great!
The Technician, Rees was very friendly and accommodating and explained thing well. My carpet cleaned nicely and dried fast, which was very important to me.
Quick service and processional.
Would like a better scheduling process. Too ambiguous in when they will arrive. Why need three call backs to reserve a time?
Your representative was very pleasant and professional. He did hid job with care getting to the dirtier spots to assure that they were as clean as the equipment could render.
I would happily have him return to clean our carpets again.
Very clean floors and feels healthy for kids/family
I like that they leave no residue and the technicians are friendly and knowledgeable.
It looks wonderful and he was so fast
Professional and thorough.