What our clients think of us!

Maybe find a way to dry the carpet more quickly. Our stairs were damp for at least 24 hours.

It leaves my carpet so clean

I like the method that you use to clean. ILt doesn't leave any residue and looks lovely. The operator ws on time and did the job very well. Thank you.

You do a good job.
Staff are pleasant and comfortable to have in my house

I've always used Zerorez, even before you changed your name. My carpets stay clean longer and don't seem to attract stains. I always recommend Zerorez!

Your technicians are very friendly and do a good job. You are willing to have them return to correct any deficiencies.

I had to have Chris come back because part of the carpet area just didn't come as clean as I felt it should. It was obvious, he really didn't want to. I think if a customer feels something wasn't done as well as it could have been, the tech should want to make the customer really feel like they want to make it right. That's hard for a "laborer" to do when there's no compensation. Chris was great except for that and I will request him for all my other work. After he gave it another shot at the carpet, I am satisfied that nothing else could be done to make it any better. But it was having him hit it again that made me feel that way, NOT that he hadn't done it right to begin with. I think you should compensate your employees at least when they have a redo unless it is obvious that they just didn't do it right.

I like that you use structured water with a high pH. There is no residue in the carpet and it stays cleaner longer.

I was especially impressed with the service man that did the work. Very professional and used the corner savers so the hose would not mess up the wood trim.

A great guy.

Great service

The technician was very nice. He even did my worst room twice, but I was not happy with the cleaning. I had to rent a rug doctor later that day, and I pulled up a ton of dirt and grime after the cleaning. I have been happy with chem dry before. Maybe the difference is that their cleaning actually scrubs the fibers to release the dirt. After your technician left, I rubbed a white cloth over the top of my dirtiest areas, and the cloth became very dirty. It is one thing to not be able to lift stains that I can't get myself, but another, when I am able to lift dirt with just a cloth after the cleaning.

You do what you promise. Appointments available quickly. Respectful, knowledgable technicians. Good customer service.

No chemicals, steam kills dust mites. I can feel confident that my floors are sanitized.

the nice workers and they do a good job

Rescheduling towards evening little difficult, but realize could not be avoided--little problem in setting up cleaning areas and price with serviceman, but he did a great job of all areas and extras even--all areas cleaned very well and dried well overnite.

The guy did a great job on getting difficult spots cleaned.

Clean when finished, could have explained things a little more on the protectant. Good prices for what services I received.

You do a good job, and your staff seems excellent! We had a guy named Alex that was wonderful. I'd give that guy a raise!

no icky chemicals

You do great work and your employees are very respectful and courteous.

Isaias did a great job, he takes pride in his work and did a great job.

Wonderful young man explained everything before doing the task. Results - great. Our carpets look great.

Pleased with the efforts done with our tile and the time spent on cleaning our carpets.

A little more effort on the spots instead of just general carpet cleaning.

Didn't smell; good, prompt service; dried quickly; wife is happy; very professional.

My carpet always looks good afterward and the workers who come out to my home have always been friendly.

Tec was great

I like the carpet cleaning...but there is one spot that needs attention...worse than it was before! I feel that the prices for tile cleaning and sealing are exorbitant! There was residue on the tile that I had to remove after the job was finished...I am unclear what the residue was, and how to take care of the tile now. Do I use ammonia, clorox, just plain water...or what is best?

As far as the technicians went, they were both fine. Both were professional and Brady explained things well; both were courteous and pleasant. I was impressed with their efficiency, and promptness of arrival.

One question: I was told that they would return to remove any spots, in 6 months...but that did not appear on the invoice.

protects carpets and helps them have a longer life.

No chemical used leaving that chemical smell. Great technician-Dean

Professional Company that I have used for many years. No harsh chemicals or scents left behind. My carpets feel and look amazing after the cleaning each time.