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based on 33951 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My suggestions don't arise to my most recent cleaning, its really my overall experience through the years. My biggest frustration is when I'm told I'm scheduling a morning appointment, and then I get the call a day or two before, telling me my appointment is in the afternoon. Also, I have found that ZeroRez spends much less time cleaning my carpets than any other company. Personally, it makes me feel that all the dirt isn't being pulled out. I personally equate that to the price. The companies that do it more thorough cost more.
The person that came the other day was very courteous and kind. He did a good typical job for ZeroRez.
Very informative information and happy there was no product used that would leave a residue.
Dean, the technician, worked very hard, was very thorough, polite, and informative.
I have been very hesitant to get my carpet cleaned due to past bad experiences. The next six
months will tell the story. The carpet now looks great - hoping it continues.
I would like someone to come back and put protectant on the chairs Dean cleaned. He had so many things going at the time he forget to do the chairs. He did a great job over all.
Late arriving
This technician was not as good as previous one
Love the way he cleans my carpet as well as having a professional staff
The carpets stay clean looking for a longer time.
I liked the no residue left behind. I liked the water demo he gave me. He was very thorough and did a great job.
It seems to clean well, and I like how you claim that there are no soaps or chemical residue left in the carpet. It seems to stay cleaner for longer after zerorez cleans the carpet
The associate was very professional and knowledgable about the science and philosophy of Zerorez.
Alex did a great job of explaining the product. We liked the way our carpet and cpuch looked after the cleaning.
Prompt and courteous technicians. Love the product
My carpet looks great and dries fast and the zerorez employees are always professional and friendly
The service was great, professional, on time and super to work with i loved that the carpets weren"t soaking wet afterwards, it didnt smell like you just had the carpet cleaned, and the carpet didnt get "crunchy' when it dried. And my rooms look fantastic.
The carpet looks great and it only took about an hour to get two rooms and a set of stairs done.
The technician was very professional and knowledgable about the product and services being done. With a new baby in the home I felt confident in the natural chemical free process and the safety of my children.
Pricing is a little high but we love the result.
Well, must admit i was little surprised how wet the floor was, particularly because it was a couch that i paid to have cleaned. Additionally, in the future i would recommend against putting a soaking wet couch cushion on a person's bed to dry.
Your associate was prompt and careful with all the cleaning of my carpets. He was informed and could explain what needed to be done to clean the areas. My carpet had never be cleaned and he was able to leave it looking new again. I was pleased with the job he did.
Will use you again. Duane
Fast and efficient, but most of all my carpets look and feel so clean!
The appointment was at 4 pm for a big job. It took him four hours. It should have been scheduled earlier. He ran out of water in his tank and used my culinary water to fill it up so I should get some kind of refund for that. After he left I noticed many tiny leaves all over my wood floor and realized he had drug the hose across my sidewalk and got the dirt and leaves on it and then drug the hose through my home. I had to re vacuum all my carpet when it was dry and all my wood flooring. He cleaned a chair arm cover which is still dirty. Some spots are still in my carpet. I asked him to open the doors to closets to make sure the carpet in the thresholds got clean and some were not done. And he left puddles of water on my wood flooring that I had to dry off and a big puddle on my tile that my son almost slipped on. Sara Last name removed. Phone number removed.
Quick and professional
did not call the day before to confirm when you would be coming.
Everything.
It is environmentally friendly
Service was excellent. Appointment was on time, cleaning was great, and the Xerores representative, Israel?, couldn't have been better. Thanks for a job well done.
Service was great, and carpet is dry!
service efficient and friendly. Result excelllent
We were extremely pleased with the products - the carpets look and smell very clean! We were also very impressed with the service given by Andrew Pherson. He was respectful, pleasant to work with and very thorough in his cleaning! When our carpet needs cleaning again we hope Andrew is still working for you! We will highly recommend Zerorez to our friends! Thank you!
they did a very quick and efficient job. I am really happy with the results. thank you
Everything is clean