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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ur the best product out there
Great technicians who are friendly and helpful. My carpets look wonderful after cleaning, no residue and quick to dry.
The service technician was polite, thorough and informative. The grout, tile and carpet look great.
My favorite technician, Rick, is so professional every time he comes. He always stays as long as it takes for me to be happy and satisfied! I love that he is careful and respectful in our home.
No residue left in carpet. Good service.
I recommended your services today to my coworkers. I told them they need to have Wendi Lynde perform the work. She worked hard to make sure the job was done well. She went back in each room to see if there were any areas not done to her satisfaction or mine. She performed the work at my house as though she was doing her own home. She went above and beyond my expectations. She is a hard worker, conscientious of the customer's view and cost, and stays with it until it's done. She had as much energy and willingness to do it right at the end of the job as she did at the beginning of the job. Considering she was at my house for 16 hours that's amazing. The scheduling people had overbooked her, but she completed my job that day, even when I offered to have her come back. She didn't want to go until she finished to my satisfaction. I will recommend Wendi and Zerorez to my contacts. I will request her on my next cleaning.
The tech that did our carpets did a great job. He worked hard and completed the job quite quickly. The price was fair and the carpets loo great. I will differently use Zerores for my future carpet cleaning needs.
I felt like Zerorez was very professional. They did a great job in the cleaning. They were prompt and performed the cleaning in a timely manner. Andrew Pehrson was the technician could not have been better. I would request him by name and actually recommend him specifically to my friends and family. He was pleasant, prompt, a hard worker and did a fabulous job-all in good time. I could not be more pleased. Thank you so much.
They do not contain soap, which leaves the carpet clean and will not attract dirt to the remaining soap residue.
After waiting a couple of days for my carpet to dry, I noticed several spots remaining in my carpet. The extra problem was that I had the carpet protectent placed on my carpet, so it seems that it will seal in the stains that were left.
My carpet cleaner was very polite and pleasant, but I was disappointed in the look of the carpet after the protectant was put on. Areas of my carpet appeared more matted and clumped than when I had it cleaned last year.
We were not home when we had our carpets cleaned. Our technician sent me pictures every time he was done with a room. I thought this was awesome and super helpful for me to see what he was doing. It was greatly appreciated and thought to be above and beyond.
Alex was very thorough, very friendly and did a superb job! Thank you!
We have used zerorez many times and have always been very happy with the results!
The tech we had Friday the 28th of November was just absolutely excellent!
They are chemical free
The carpet seems really clean. The service was excellent.
It's quick, the carpets smell great (love the orange fragrance), and my carpets look new again.
The technician called exactly at the time he was due to and was at the house in 15 minutes. He explained his work and instructions we needed to take regarding placing the furniture back and staying off the carpet. He was very informative helpful and polite .
He was tidy and through regarding the cleaning and asked our opinion during the service. Wonderful wonderful experience and would choose this company again.
Wendy, our tech, was very professional and did a great job. Carpets look brand new again. thanks!
There are still two big stains in my living room and the carpet is very striped from clean spot then not clean spot, then clean spot then not clean spot. It might just be the age and type of carpet we have that makes it difficult to clean, but it does not look good.
It is clean and no smell when you are done. He went to extra mile to make sure the carpets were clean - it was a rental area and there was dirt down in the carpets.
Your technicians are very nice, the service is quick, and you come when you say you will! Thank you!
The guys were great, friendly and hard working. They made several suggestions that were helpful. We paid for additional service due to their expertise and recommendations.
The only constructive feedback I have is on the website. It is poorly designed for use with a Mobile phone (smartphone). I tried multiple times to make an appointment/reservation and kept running into problems. I almost looked for another carpet cleaning company as a result. Most consumers use smart phones and may run into similar issues. It might be worth investing some money into developing a mobile phone friendly interface.
no perfumy smell
Your equipment seems to be state of the art.
gets the carpet clean. without soap.
I love that it's a chemical free process and that there is literally no residue left behind.
Cleaned basement carpets, left bad smell, came back to treat with a disinfectant, and now the smell is a strong floral smell. Not sure what is in the carpets now.
How quickly it dried.
Information given to us by the cleaner(Rick) about the water, method of cleaning, rakeing. Liked corner protectors, willingness to take suggestions, answered all of questions. Professional and polite. Tested accent rug for colors bleeding before cleaning.
Though I gave good ratings to the gentleman (Fernando?) that cleaned a few days earlier, I leaned by this visit that he did not follow all of the correct procedures. No water demonstration, no corner protectors, no rakeing. Although an accent rug was not tested for color bleeding, it was fine.
The carpets come clean without sticky residue, they dry quickly and are so soft. Juan was GREAT! He was on time, worked hard and answered all of my questions. I have had your service twice and am so impressed with your clean-cut technicians. Thank you Zerorez!