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based on 33951 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very helpful and polite. He arrived promptly, and did a thorough job. I love having clean carpets.
The technicians who cleaned my tile were extremely professional and very friendly. They did an excellent job and the tile and grout look awesome. Please reward them in some way. They wouldn't accept the tip I offered.
It was great! Thanks!
The carpets are clean and stay clean. We have used Zerorez several times and have never experienced that sticky residue that we had with other cleaners. This time we had our vents and air returns cleaned as well, and we are looking forward to having cleaner air circulating throughout the house.
Isaiah is so pleasant, hard working, and professional.
We recommend your company and service to everyone! Thanks.
Technician was very personable
I have no recommendation for improvement.
Excellent results and professional technicians
alex did a great job. and he was very nice and happy.
Your service tech did a great job. We are very pleased. That fact that he was four hours later than promised by the person confirming the appt. was not his fault. He was very pleasant and good to ask questions and work with.
The techs do a thorough job and my carpet dries quickly
No residue left behind.
the cleaned carpet isn't to wet and its clean
clean and effecient
My carpet looks great after you are through and it dries relatively quickly. Thank You!
nice and polite , he did a good and thourough job
The person that cleaned our house was very thorough and made sure that every spot was cleaned to the best of his ability.
We really appreciated the attention our tech gave to the areas our dog urinated
I like the chemical -free products on my carpets. Curteous, friendly and professional technicians that answer all my questions and do not pressure me into using other services that your company provides. Chris and Chris did a great job and were able to remove all the areas of concern on my carpet. They look great and new again! Thank you for hiring employees that take pride their work and really care about meeting the needs of your customers.
First name removed C.
Pleasant Grove, UT
Very good customer service and my carpets look amazing.
The carpets get clean and stay clean
Affordable, great services, carperts looked great afterward.
For as old as the carpet is Zerorez did a good job. Alix worked fast and ansured any questions that we had and was very helpful
Very honest and amazing group of people. Tou have a great team. Keep it up!
NO soap residue left in the carpet.
I was not going to comment but I think now I should. I had called and left a message asking for someone to call me to set up an appt. I waited 4.5 hrs and still no one called. I called a franchise # by accident trying to look for someone. She transferred me and someone did answer this time. I explained that I had a bad cat problem. I had hoped that would mean the person would schedule accordingly. When I received my confirmation call we played phone tag and I indicated on the voicemail message I left that I wanted to make sure they remembered my concern about the cat spray/urine. When I had the carpets cleaned the first time, the problem smell was still way too strong for having had them cleaned. I called back and rescheduled to have the problem areas redone. Now the guy that came out was great. He did a great job but did realize he did not know enough about cat stuff, which I thought was very big of him to admit, to have done it with more products the first time. I do not fault him for this. He was very nice and courteous and very thorough. (He did not charge me the second time.) I just thought I would point out...that when your business expands, as it has, those types of details become lost in translation, but are so key for your customers. I know that cat urine/spray is very difficult to get out. I was not expecting a miracle but an improvement. But just has a help to you...your phone people need to return calls. I only got an appointment because I tried again. And then they need to pass on the info to their techs. My guy was great...and I do not fault him. You just let some important things slip and I thought you ought to know.
There was some discussion about the pricing that was not very clear but in the end it worked out fine.
Alex was friendly and seemed to do a good job. He seemed less experienced than the guy that came out the previous times but the work was done to my satisfaction.
One or two days before the appointment I received a reminder voice message. I tried 4 times to reach someone at the number that was left on the message but I never got through to anyone. That was frustrating. Part of the frustration was that none of the options seemed to fit my situation.
Dean kept us informed ahead of time as to when he would arrive. When Dean showed up he explained what he would be doing, confirmed the price and then got to work. When he was finished he asked us if there were any concerns. The job was completed in a professional manner and we are satisfied with the results.
the result was great and the service was too
Very clean carpets, friendly service, and good customer service birh from the office and the service people. Thank you so much.
We have used Zerorez for years, but this last experience was not as good. The technician was very friendly and comfortable! Maybe he needed more training. It began with the machine he used to scrub the tile, it hit the tile with the brush rotation! I was worried it would crack or chip our tile! It may have and I just haven't found it yet.
Next, he turned on a fan to dry the very wet tile and it was FULL of dust! It blew all over my kitchen! Where I had food exposed! I am still finding big globs of dust on the side of my refrigerator, in the adjacent dining room, countertops! It was so bad, he asked if he could open a window from all the dust! DISGUSTING! In my kitchen!
Next, the carpet still has the spots it had before it was cleaned.
I really thought I'd settled on the company I liked for repeat cleaning. I haven't. I really don't want the technician to be disciplined in any way, he was a good kid and a friendly representative. I just think he wasn't trained enough. He shouldn't have used that fan the second he saw there was a problem and the tile scrubber needs fixed or replaced.
I like the clean water process, but I'll be looking for another company who uses the same process. Sorry...