Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2015 — Rated 10 out of 10 by S.A. Zerorez Salt Lake City
What do you like about our products and services?

It is so clean after you are finished and it stays that way! Thank you
Report a concern   April 1, 2015 — Rated 0 out of 10 by S.V. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Techs were friendly no problem with them, they did ask me to give them a 10 for their service. Which I thought odd. I paid too much! I scheduled my appointment online, filled out your form and thought it was a good price so I booked it.
The technicians after they started one went over the price with me.. Ouch..... Way too much, not even close to the online bed. What was I suppose to do at this point? He did review it and "gave" me $75 off. A lot of extra uneccessary add -ons that I feel should be included in your price. Flash Cleaning, Pet ordor removal, the black light trick etc. As I've thought about it after the techs left why is pet ordor removal extra, etc.? If I wouldn't have paid the extras, would a black light still shown illuminated spots? If so what is the point of carpet cleaning? I actually feel as though I was ripped off by a "used car salesman". You defineatly used the "bait and switch" on me. I would Never recommed your company to my neighbors and friends. I am the one in the neighborhood who is verbal and will tell my neighbors do not use Zerorez!!
In fact I would like a full refund. My carpets don't look that great and I am very dissapointed and overall felt like I was bullied by your sales techniques!
Name removed
9636 Candle Tree Lane
Sandy Ut 84092
Report a concern   April 1, 2015 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

I like the no chemicals, finished product and friendliness of the workers.
Report a concern   April 1, 2015 — Rated 10 out of 10 by M.F. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals and safe for kids
Report a concern   April 1, 2015 — Rated 9 out of 10 by S.M.B. Zerorez Salt Lake City
What do you like about our products and services?

My children have exzema, and you have been the best carpet cleaning company for their skin!
Report a concern   April 1, 2015 — Rated 4 out of 10 by A.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Didn't really clean like I was hoping. Our carpets are pretty bad, and looked good for a day or two, then they now look about the same as before. Also e had Kerry come do a demonstration last night and I was amazed at the amount of dirt still in the carpet.
Report a concern   March 31, 2015 — Rated 10 out of 10 by V.C. Zerorez Salt Lake City
What do you like about our products and services?

Everything went very well. Isaias is a great technician. Thank you.
Report a concern   March 31, 2015 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

The technicians are always very polite and thorough. I also love the way the carpet looks after they're finished.
Report a concern   March 31, 2015 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

everything
Report a concern   March 31, 2015 — Rated 10 out of 10 by Jen Bird Zerorez Salt Lake City
What do you like about our products and services?

I liked that they were able to come out the next day! Also, the tile grout looked amazing when it was done!
Report a concern   March 31, 2015 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

I like the employees that work for your company. They are friendly, answer all my concerns and do a great job. Most of all I like the no harmful chemicals to clean my carpets.
Report a concern   March 31, 2015 — Rated 10 out of 10 by Judy. Thimakis Zerorez Salt Lake City
What do you like about our products and services?

My carpet is like new and smells fresh.
Report a concern   March 31, 2015 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

You made the carpets cleaner.
Report a concern   March 30, 2015 — Rated 10 out of 10 by Karen Christenson Zerorez Salt Lake City
What do you like about our products and services?

I liked the guy who cleaned by carpets He took great pride in his work and made me feel like he was really trying to please me and to make sure that I was happy with the outcome. He showed me the process which was impressive, and then had me check his work every so often to make sure I was please. My carpets cleaned up nicely and I am very happy with them. I will definitely use Zerorez again!!
Report a concern   March 30, 2015 — Rated 10 out of 10 by C.L.I.C.L.I. Zerorez Salt Lake City
What do you like about our products and services?

the fast drying time and excellent cleaning and protecting
Report a concern   March 30, 2015 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Excellent customer service and quality carpet cleaning.
Report a concern   March 30, 2015 — Rated 10 out of 10 by K.F. Zerorez Salt Lake City
What do you like about our products and services?

Your products are good, the people are great!
Report a concern   March 30, 2015 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

Professional, clean quick
Report a concern   March 30, 2015 — Rated 9 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks great . Eldon was very pleasant and efficient.
Report a concern   March 30, 2015 — Rated 8 out of 10 by R.I. Zerorez Salt Lake City
What could we do to improve?

The job that reece did was great I just felt it was a bit to expensive for as small as our home is.
Report a concern   March 30, 2015 — Rated 10 out of 10 by Karen Baird Zerorez Salt Lake City
What do you like about our products and services?

I am so impressed, not only with the amazing carpet cleaning I received, but with the outstanding customer service. I will surely recommend Zerorez highly and thank them for their services rendered.
Report a concern   March 30, 2015 — Rated 10 out of 10 by T.D. Zerorez Salt Lake City
What do you like about our products and services?

The men that come are very nice, the carpets look great, it dries fast
Report a concern   March 30, 2015 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

CAREFUL, FRIENDLY
Report a concern   March 30, 2015 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

The crew was friendly and worked hard. Hey did a great job.
Report a concern   March 30, 2015 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

On time, super professional and extremely clean!
Report a concern   March 30, 2015 — Rated 10 out of 10 by Dale Bennett Zerorez Salt Lake City
What do you like about our products and services?

Flora is awesome. The notice as to when the cleaners will arrive is great. I don't have to wait around. You came when you said you would. My tenants liked the results and the smell (or no smell) after the cleaning was done. Thanks Zerorez!
Report a concern   March 30, 2015 — Rated 8 out of 10 by D.C. Zerorez Salt Lake City
What could we do to improve?

The carpet looked good when it was wet, however after it was dry, I could see some spots that were missed. The tech was great and did a good job overall.
Report a concern   March 29, 2015 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

Friendly prompt did a great job
Report a concern   March 29, 2015 — Rated 9 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

Made a huge difference with our carpets. We would recommend you to our friends
Report a concern   March 29, 2015 — Rated 9 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets got clean.

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