Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 23, 2014 — Rated 10 out of 10 by Spencer Reeve Zerorez Salt Lake City
What do you like about our products and services?

Knowledgeable and friendly staff, great service and fast dry time

Report a concern   December 23, 2014 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

The technician explained everything nicely to me. You guys are green friendly!

Report a concern   December 23, 2014 — Rated 10 out of 10 by G.S. Zerorez Salt Lake City
What do you like about our products and services?

Everything. There is nothing I do not like.

Report a concern   December 23, 2014 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician, Luke, was very thorough and attentive--he helped with our concerns about certain spots from our dog and the treadmill.

Report a concern   December 23, 2014 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

It cleans better and the carpet looks clearner for alot longer.I have used Zerorez for over 10 years. They are truely the best

Report a concern   December 23, 2014 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

I already sent a Zerorez Feedback but I am more than happy to do it again! I was very impressed with the results of our carpet cleaning. We have had this carpet close to 14 years and it has been through 7 children and 2 dogs and never been professionally cleaned. So my expectations were not very high. We found out my husband was allergic to dogs, so we had to send ours away and get the carpet cleaned to see if that would help him feel better. The carpet looked great! Fernando is fantastic! You really scored when you hired him! I can't remember when I have had such awesome customer service! He made sure that I was completely satisfied with the job he had completed and I was!

Report a concern   December 23, 2014 — Rated 8 out of 10 by T.H. Zerorez Salt Lake City
What could we do to improve?

Prices in Utah are too high compared to Texas etc

Report a concern   December 23, 2014 — Rated 6 out of 10 by R.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was not as happy with my cleaning. I've used Zerorez before and was happier with the service in the past.

Report a concern   December 22, 2014 — Rated 9 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

I believe in the inonized water. Clean, trustworthy technicians. Good specials

Report a concern   December 22, 2014 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

Professional yet friendly service representative. Juan was very knowledgeable and courteous. My carpets came out clean and made my house smell clean and fresh.

Report a concern   December 22, 2014 — Rated 8 out of 10 by P.M.W. Zerorez Salt Lake City
What could we do to improve?

Lower prices than $265 for two smallish oriental rugs!

Report a concern   December 22, 2014 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

The way you clean and the non-chemicals you use!

Report a concern   December 22, 2014 — Rated 6 out of 10 by R.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Alex was great but you've become too expensive, even with the special. I live in a small rambler and we did 5 small rooms (without main furniture remove), a hallway and set of stairs. Added 3 area rugs and protectant in one room. $375 for about 2.5 hours of carpet cleaning. Last time it was around $270 and I think we actually had more done.

Love your system but I need to try the competition.

Report a concern   December 22, 2014 — Rated 7 out of 10 by J.F. Zerorez Salt Lake City
What could we do to improve?

After the carpet dried the stains were visible again.

Report a concern   December 22, 2014 — Rated 10 out of 10 by H.A. Zerorez Salt Lake City
What do you like about our products and services?

I love that everything comes out so clean. I also thought the cleaners who came were very professional and friendly. They did a fantastic job. I have had Zerorez here before and loved it so much that I won't call anyone else to clean my tile or my couches. The sofa is still perfectly clean from last year. AMAZING!

Regards,
First name removed L. Last name removed

Report a concern   December 22, 2014 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very professional and very helpful. He worked really hard and did a good job. He was also very kind and pleasant.

Report a concern   December 22, 2014 — Rated 6 out of 10 by R.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your guys were extremely professional and I was impressed with their work ethic and desire to help me understand the process. I appreciated that they placed corner protectors on the walls to protect them from the hose. At the end of the day I felt that the cleaning job - the actual cleanliness of the carpet - was no better or worse than the competitors and at about $100 more. I am thinking that time will tell on the zero residue thing. I will possibly use your company again.

Report a concern   December 22, 2014 — Rated 10 out of 10 by Murry Sproul Zerorez Salt Lake City
What do you like about our products and services?

The 2 young men were knowledgeable and hard working. The price was very fair and the carpets look great

Report a concern   December 22, 2014 — Rated 10 out of 10 by Jeanette Harris Zerorez Salt Lake City
What do you like about our products and services?

You claim to leave no residue on the cleaned carpet and that is why I selected your company. I hope it is clean and with no residue.

Report a concern   December 21, 2014 — Rated 10 out of 10 by S.Z. Zerorez Salt Lake City
What do you like about our products and services?

Awesome product. Professional and friendly technician. On time and on scedule.

Report a concern   December 21, 2014 — Rated 10 out of 10 by B.N. Zerorez Salt Lake City
What do you like about our products and services?

You serviceman was very friendly and helpful

Report a concern   December 21, 2014 — Rated 3 out of 10 by A.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

the technician did an excellent job but the price was misquoted and not disclosed until after the job was started.

Report a concern   December 21, 2014 — Rated 8 out of 10 by J.W. Zerorez Salt Lake City
What could we do to improve?

Those who schedule the appointments did not allow for new people who were of course slower than the experienced workers. We were delayed two separate times so I had to wait all afternoon two days before the workers finally came. The workers that finally came to our house were sent here last minute but did a great job. They were proficient, professional and friendly.

Report a concern   December 21, 2014 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

great product and professional workers

Report a concern   December 21, 2014 — Rated 9 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

The results were very good.

Report a concern   December 21, 2014 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Friendly technicians. But the cat urine smells are worse than before you came.

Report a concern   December 20, 2014 — Rated 10 out of 10 by C.O. Zerorez Salt Lake City
What do you like about our products and services?

I like that it doesn't leave residue in the carpet I like that the technicians were friendly and worked steadily.

Report a concern   December 20, 2014 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

You clearly did the job you said you would
I'm please and will use U again when needed.

Report a concern   December 20, 2014 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

Ease of use, good job, friendly professional technician

Report a concern   December 20, 2014 — Rated 9 out of 10 by O.I. Zerorez Salt Lake City
What do you like about our products and services?

You offer a variety of cleaning solutions throughout the home. The carpet cleaning is effective enough without residual moisture for more than a few hours, and the overall cleaning process is very quick.


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