Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33446 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 31, 2014 — Rated 10 out of 10 by T.A. Zerorez Salt Lake City
What do you like about our products and services?

No residue. Workers were very friendly and professional.

Report a concern   December 31, 2014 — Rated 10 out of 10 by Marc / Talitha Day Zerorez Salt Lake City
What do you like about our products and services?

They are clean. I have been usibng Zerorez for over 20 years. NEVER disappointed!

Report a concern   December 31, 2014 — Rated 10 out of 10 by Stephanie Coates Zerorez Salt Lake City
What do you like about our products and services?

Zerorez technicians are always professional, kind, and I appreciate how quickly they are able to get any job done!

Report a concern   December 31, 2014 — Rated 10 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Having you come out to help goes much faster than using rug doctor.
Thanks for prompt service!

Response from Zerorez Salt Lake City:

Thank you Lynnette! We Agree!!

Report a concern   December 31, 2014 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

The friendly service and clean carpets and air vents. Dean did an awesome job.

Report a concern   December 31, 2014 — Rated 0 out of 10 by T.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

quoted on a special 159.00 when the tech got there 500.00 cleaned one long strip of carpet for 150 bucks. right before christmas so i needed it done. otherwise so so service

Report a concern   December 31, 2014 — Rated 9 out of 10 by A.F.N. Zerorez Salt Lake City
What do you like about our products and services?

My carpets are clean. It did take over 30 hours to dry though.

Report a concern   December 31, 2014 — Rated 10 out of 10 by C.J. Zerorez Salt Lake City
What do you like about our products and services?

Quik friendly servicel

Report a concern   December 30, 2014 — Rated 10 out of 10 by T.K. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, did a through job

Report a concern   December 30, 2014 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was incredible. She was very thurough and polite.

Report a concern   December 30, 2014 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

You had great technicians

Report a concern   December 30, 2014 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

The dry time plus the way my carpets look. Zerorez did an amazing job I will use again.

Report a concern   December 30, 2014 — Rated 7 out of 10 by K.L. Zerorez Salt Lake City
What could we do to improve?

Less of the sales pitch.

Report a concern   December 30, 2014 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Politeness of employees. Calling to let me know they are on their way.

Report a concern   December 30, 2014 — Rated 8 out of 10 by J.D.C. Zerorez Salt Lake City
What could we do to improve?

The 8 rating is only there because this was my first opportunity to use your service. Juan presented himself well and gave me all the information I needed. Communication from your company was clear and timely. I look forward to having more of my carpets cleaned by Zerorez.

Report a concern   December 30, 2014 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Great job, professional, respectful, kept informed on time of arrival. Priced as per estimate. 2 thumbs up for the tech.

Report a concern   December 30, 2014 — Rated 9 out of 10 by S.J.W. Zerorez Salt Lake City
What do you like about our products and services?

There were a lot of stains that came out.

Report a concern   December 30, 2014 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

How you clean and with what you clean.

Report a concern   December 30, 2014 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

It's green; I feel confident that my children can play on the surfaces without any harmful chemicals. The technicians are thorough, and everything comes out looking really clean. I've used Zerorez three times to clean my sectional, and I'm confident they'll do a great job and the couch will look clean and good as new.

Report a concern   December 30, 2014 — Rated 8 out of 10 by M.E. Zerorez Salt Lake City
What could we do to improve?

Perhaps you're already doing this, but running more specials throughout the year would be great. Other than that, I've always preferred Zerorez to clean my floors and carpets.

Report a concern   December 29, 2014 — Rated 8 out of 10 by D.S. Zerorez Salt Lake City
What could we do to improve?

Came on time, price was good. Carpets are old and quite dirty. Did not get as clean as I had hoped. Probably not the fault of Zerorez. I will be calling them back in the future.

Report a concern   December 29, 2014 — Rated 10 out of 10 by Madeline Reed Zerorez Salt Lake City
What do you like about our products and services?

We had the most positive experience with Zerorez. We bought an older home and the carpets were good quality but very very dirty. We called Zerorez and the expert came and make a miracle happen. Alex was the technician that came and cleaned for us. He is awesome. He did a great job for us. He was deliberate and careful to get it all done in a professional way. We will recommend him and Zerorez to all of our family and friends.

Report a concern   December 29, 2014 — Rated 1 out of 10 by D.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When I initially contacted Zerorez for an estimate - I was told it would be approximately $150. Imagine my surprise when your employee showed up, measured and then told me it would be $240! We weren't in a position to do this financially and had to end up not getting our downstairs family room done because of the cost. If I had known the price difference was going to be that great I would have gone with a different company entirely.

Report a concern   December 29, 2014 — Rated 9 out of 10 by Fiedler Wil Zerorez Salt Lake City
What do you like about our products and services?

We had one area that was stained very heavily and I was sure would not come clean. I was very surprised at the results. The process removed the stains.
There is No chemical smell and the carpets dried quickly, within three hours.

Report a concern   December 28, 2014 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Showed up on time, clean carpets, good customer service.

Report a concern   December 28, 2014 — Rated 7 out of 10 by G.D. Zerorez Salt Lake City
What could we do to improve?

Pay more attention to heavily soiled areas. Overall my technicion was very good. He was contiencious, personable, professional and seemed genuenly interested in providing your service. My only suggestion would be to somehow show me or stress why you are different and better than your competition. Today I'm not sure if your system is really better than the next guys.

Report a concern   December 28, 2014 — Rated 0 out of 10 by D.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The technician was eager to leave, did not do a thorough job, and left my carpet no cleaner than it was before. I would appreciate a do over or a refund.

Report a concern   December 28, 2014 — Rated 10 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The two guys were awesome!

Report a concern   December 28, 2014 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpet stays clean longer.

Report a concern   December 27, 2014 — Rated 10 out of 10 by A.N. Zerorez Salt Lake City
What do you like about our products and services?

The clean state it leaves the carpets in.


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