Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33448 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 9, 2015 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

Everything.

Report a concern   January 9, 2015 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

It is environmentally friendly

Report a concern   January 9, 2015 — Rated 8 out of 10 by C.K. Zerorez Salt Lake City
What could we do to improve?

Service was excellent. Appointment was on time, cleaning was great, and the Xerores representative, Israel?, couldn't have been better. Thanks for a job well done.

Report a concern   January 8, 2015 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

Service was great, and carpet is dry!

Report a concern   January 8, 2015 — Rated 10 out of 10 by B.Y. Zerorez Salt Lake City
What do you like about our products and services?

service efficient and friendly. Result excelllent

Report a concern   January 8, 2015 — Rated 10 out of 10 by Susan Breinholt Zerorez Salt Lake City
What do you like about our products and services?

We were extremely pleased with the products - the carpets look and smell very clean! We were also very impressed with the service given by Andrew Pherson. He was respectful, pleasant to work with and very thorough in his cleaning! When our carpet needs cleaning again we hope Andrew is still working for you! We will highly recommend Zerorez to our friends! Thank you!

Report a concern   January 8, 2015 — Rated 10 out of 10 by R.N. Zerorez Salt Lake City
What do you like about our products and services?

they did a very quick and efficient job. I am really happy with the results. thank you

Report a concern   January 8, 2015 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

No chemical smell. The carpets look super clean (so far).

Report a concern   January 8, 2015 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

No residue, no cutting corners, carpet looks like new and didn't think it was possible!!

Our operator was exceptional in spite of many problems with equipment. Another employee brought her a hose without holes and she managed to fix a part damaged with our vise grip and tools in our garage we were happy to let her use. She stayed until everything was completed (a full day) and our stairs haven't look better since we moved into our home. Keep this sweetheart as we plan to do downstairs when we get Christmas put away. Keep up the GREAT work. John & First name removed Dominge

Report a concern   January 8, 2015 — Rated 0 out of 10 by C.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Expected more carpets didn't seem as bright as wanted

Report a concern   January 8, 2015 — Rated 10 out of 10 by Valeen Zumbrunnen Zerorez Salt Lake City
What do you like about our products and services?

Good work, courteous men, good job

Report a concern   January 8, 2015 — Rated 10 out of 10 by Erin West Zerorez Salt Lake City
What do you like about our products and services?

Really did a great job on stains. Soft carpeting following cleaning

Report a concern   January 8, 2015 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Brady. He cares about his customer and the job he does...

Report a concern   January 8, 2015 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

your service person was right on time and very personable. work was fast and complete.

Response from Zerorez Salt Lake City:

Thanks Bill for the great feedback!

Report a concern   January 8, 2015 — Rated 8 out of 10 by J.P. Zerorez Salt Lake City
What could we do to improve?

Carpet took 18 hours to dry.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Harriet Peterson Zerorez Salt Lake City
What do you like about our products and services?

I have new looking travertine stone, I hope the sealer is as great as the other products.

Report a concern   January 7, 2015 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

The young men who came the two times that I had your service were very professional. I was pleased with their attitude and their service. My carpets that did not clean up with another company cleaned up nicely. There is still one stain in my upstair bedroom that did not come out. That disappointed me but I would still recommend your company. Thank you.

Report a concern   January 7, 2015 — Rated 9 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

Service was excellent--fast and efficient. I like the carpet guard. It really works.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Angelica Perrin Zerorez Salt Lake City
What do you like about our products and services?

Excellent

Report a concern   January 7, 2015 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

the results and the great service!

Report a concern   January 7, 2015 — Rated 6 out of 10 by J.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I called to have you clean a four foot area that had a stain on it. I was told that there was a $100 minimum to have you come out. Then when the men came to clean I was told it would be an extra $40 if I wanted the stain cleaned properly. By the time they were finished I was charged almost $200. I have always loved the result of your carpet cleaning but feel that $200 is too much money to pay for one room and a 4 foot hall.

Report a concern   January 7, 2015 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

love it!

Report a concern   January 7, 2015 — Rated 10 out of 10 by V.M. Zerorez Salt Lake City
What do you like about our products and services?

I like the feel of the carpets after cleaning--no residue! The cleaners were willing to work on stubborn spots until they came out.

Report a concern   January 7, 2015 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpets stay clean longer. No "crunchy" feel after cleaning. Dries quickly.

Report a concern   January 7, 2015 — Rated 8 out of 10 by J.M. Zerorez Salt Lake City
What could we do to improve?

Up selling drives me crazy

Report a concern   January 7, 2015 — Rated 6 out of 10 by B.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cleaners knocked a wreath off our door and busted it. Then there were still small stains after the cleaning was done. Most of it looked ok but had better results the last time you cleaned.

Report a concern   January 7, 2015 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Great technicians and always gets our carpet cleaner than anyone else.

Report a concern   January 7, 2015 — Rated 8 out of 10 by J.F. Zerorez Salt Lake City
What could we do to improve?

They told me the drying time would be 4-6 hours. It took well over 12 hours before we could walk on it. In fact, after 24 hours it will still a little bit damp.

Report a concern   January 7, 2015 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

This was the BEST carpet/tile cleaning service we have had during the 15 years we have lived in our home. The young serviceman was kind and efficient.

Report a concern   January 7, 2015 — Rated 10 out of 10 by Michelle Platt Zerorez Salt Lake City
What do you like about our products and services?

Excellent customer service! My carpets look so good! Chris was great, very thorough, professional and friendly. Thank you!


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