What our clients think of us!

Very honest and amazing group of people. Tou have a great team. Keep it up!

NO soap residue left in the carpet.

I was not going to comment but I think now I should. I had called and left a message asking for someone to call me to set up an appt. I waited 4.5 hrs and still no one called. I called a franchise # by accident trying to look for someone. She transferred me and someone did answer this time. I explained that I had a bad cat problem. I had hoped that would mean the person would schedule accordingly. When I received my confirmation call we played phone tag and I indicated on the voicemail message I left that I wanted to make sure they remembered my concern about the cat spray/urine. When I had the carpets cleaned the first time, the problem smell was still way too strong for having had them cleaned. I called back and rescheduled to have the problem areas redone. Now the guy that came out was great. He did a great job but did realize he did not know enough about cat stuff, which I thought was very big of him to admit, to have done it with more products the first time. I do not fault him for this. He was very nice and courteous and very thorough. (He did not charge me the second time.) I just thought I would point out...that when your business expands, as it has, those types of details become lost in translation, but are so key for your customers. I know that cat urine/spray is very difficult to get out. I was not expecting a miracle but an improvement. But just has a help to you...your phone people need to return calls. I only got an appointment because I tried again. And then they need to pass on the info to their techs. My guy was great...and I do not fault him. You just let some important things slip and I thought you ought to know.

There was some discussion about the pricing that was not very clear but in the end it worked out fine.

Alex was friendly and seemed to do a good job. He seemed less experienced than the guy that came out the previous times but the work was done to my satisfaction.

One or two days before the appointment I received a reminder voice message. I tried 4 times to reach someone at the number that was left on the message but I never got through to anyone. That was frustrating. Part of the frustration was that none of the options seemed to fit my situation.

Dean kept us informed ahead of time as to when he would arrive. When Dean showed up he explained what he would be doing, confirmed the price and then got to work. When he was finished he asked us if there were any concerns. The job was completed in a professional manner and we are satisfied with the results.

the result was great and the service was too

Very clean carpets, friendly service, and good customer service birh from the office and the service people. Thank you so much.

Carpets look great, Brady was very knowledgable and did a good job.

Like the idea of not having any residue. We also had two spots that had been on the carpert for a few years, and they were totally cleaned. We also appreciated the work that Isaiah did - very polite and thorough.

The technicians are friendly, kind and fast.

The carpets always look so nice when they leave. The guys have always come in, introduced themselves, have always been polite, left my home in good shape after doing their job. The reps have always been friendly and respectful. Thanks for the service you provide.

The young man who did an exceptional job of cleaning the carpets was careful, courteous, thorough, and did a fine job. His work was more than satisfactory.

I also appreciated the on-o-line instructions prior to his visit.

After an unsatisfactory experience several years ago, it was only he Zeroz method that prompted me to give it another try. With the fine service and attention ti detail the carpets received on January 16, you have a customer for life.

Carolyn Snell

The technician was efficient, informative and very professional.

No chemical residue or fragrance

The floors in my home look clean and refreshed and new again.

Using only water to clean with instead of a soap cleaner. I liked how quickly my carpet dried. Ready to walk on In about 4 hours. Very respectful and courteous worker.

I asked about spots in my kitchen grout that didn't look clean. He went over it a second time but it didn't improve and told me it was stained. Today we took a wire brush to the kitchen grout (like what he did on a spot in my bathroom) and the kitchen came clean. We ended up spending all day today cleaning it. Also not happy with how your machine doesn't get close to the edges and leaves about a 1 1/2 inch line that is dirty that I had to clean before I sealed it.

Friendly, personable, knowledgable service.

The outcome of the job was more than I expected. The carpet looks great. The technician was friendly and took the time to do quality checks with me and explain what he was doing. Also, the service was quicker than I was expecting as well. All and all, I am VERY satisfied and will be using Zerorez for our next carpet cleaning.

Alex the technician was very nice and professional. He was knowledgeable about the carpet business and represented your business well. Give Alex a raise as he thoroughly cleaned my carpets with care

Professionalism! The technician that came to our home was terrific.

It works, no oders, quick, professional worker.

The technician was really nice and knowledgable. He did a great job with the work and explaining everything thoroughly.

I like the tile cleaning

I like that you do not use harsh chemicals. The technician was very knowledgeable about the product and procedure. I was very pleased with the results of the cleanings we received.

Our carpets look very nice and clean. The cleaners were very efficient, and friendly.

Excellent technician with great personality

Carpet looks brand new-great quality cleaning-but it took over 24 hours to dry in some spots.

Always a job well done. Clean, courteous techs

Very good service, Thanks