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based on 33952 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean no soapy carpets! Great customer service!
I like that there are no chemicals used in your process. My carpets look great!
The carpets look so nice and aren't stiff like every other time I've gotten them cleaned with other companies!!
Very Professional, courteous, considerate, thorough, and was as advertised.
Excellent cleaning
Maybe find a way to dry the carpet more quickly. Our stairs were damp for at least 24 hours.
It leaves my carpet so clean
I like the method that you use to clean. ILt doesn't leave any residue and looks lovely. The operator ws on time and did the job very well. Thank you.
You do a good job.
Staff are pleasant and comfortable to have in my house
I've always used Zerorez, even before you changed your name. My carpets stay clean longer and don't seem to attract stains. I always recommend Zerorez!
Your technicians are very friendly and do a good job. You are willing to have them return to correct any deficiencies.
I had to have Chris come back because part of the carpet area just didn't come as clean as I felt it should. It was obvious, he really didn't want to. I think if a customer feels something wasn't done as well as it could have been, the tech should want to make the customer really feel like they want to make it right. That's hard for a "laborer" to do when there's no compensation. Chris was great except for that and I will request him for all my other work. After he gave it another shot at the carpet, I am satisfied that nothing else could be done to make it any better. But it was having him hit it again that made me feel that way, NOT that he hadn't done it right to begin with. I think you should compensate your employees at least when they have a redo unless it is obvious that they just didn't do it right.
I like that you use structured water with a high pH. There is no residue in the carpet and it stays cleaner longer.
I was especially impressed with the service man that did the work. Very professional and used the corner savers so the hose would not mess up the wood trim.
A great guy.
Great service
The technician was very nice. He even did my worst room twice, but I was not happy with the cleaning. I had to rent a rug doctor later that day, and I pulled up a ton of dirt and grime after the cleaning. I have been happy with chem dry before. Maybe the difference is that their cleaning actually scrubs the fibers to release the dirt. After your technician left, I rubbed a white cloth over the top of my dirtiest areas, and the cloth became very dirty. It is one thing to not be able to lift stains that I can't get myself, but another, when I am able to lift dirt with just a cloth after the cleaning.
You do what you promise. Appointments available quickly. Respectful, knowledgable technicians. Good customer service.
No chemicals, steam kills dust mites. I can feel confident that my floors are sanitized.
the nice workers and they do a good job
Rescheduling towards evening little difficult, but realize could not be avoided--little problem in setting up cleaning areas and price with serviceman, but he did a great job of all areas and extras even--all areas cleaned very well and dried well overnite.
The guy did a great job on getting difficult spots cleaned.
Clean when finished, could have explained things a little more on the protectant. Good prices for what services I received.
You do a good job, and your staff seems excellent! We had a guy named Alex that was wonderful. I'd give that guy a raise!
no icky chemicals
You do great work and your employees are very respectful and courteous.
Isaias did a great job, he takes pride in his work and did a great job.
Wonderful young man explained everything before doing the task. Results - great. Our carpets look great.
Pleased with the efforts done with our tile and the time spent on cleaning our carpets.
A little more effort on the spots instead of just general carpet cleaning.
Didn't smell; good, prompt service; dried quickly; wife is happy; very professional.
Better communication. Communication was not the best when we were waiting for our rug to be delivered after being cleaned, since it was three days later then we had planned.