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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The services were excellent - I was notified by telephone of the few minutes delay from
the previous job.
Quality of work was very good; the outcome of the carpet is thoroughly clean.
The drying time with doors and window open was appx. 5-6 hours.
My carpet and whole house now stinks like wet carpet. Last time we did not have this issue. Not sure why it's so bad this time. We even paid an extra $150 to prevent the smell. We are extremely disappointed this time.
Everything!
Everything
My high traffic area did not come as clean as I expected
Dark spots in my carpet came clean that I had previously lost hope over. The man that came and cleaned my carpet was very friendly and professional.
Carpet and air vent looked and felt like new
ZERO Rez! Great people doing the work.
Technicians arrived on time, did a great job, made helpful recommendations, and helped book my couch cleaning appt. I like that there are no chemicals in the cleaning solution.
Very professional
Very prompt service, friendly technician.
No chemicals. Friendly, efficient and good results.
The service is exceptional. The tech's are top notch.
The chemicals aren't harmful and don't leave my carpet feeling sudsy
The employee was very knowledgeable, helpful and did a great job.
MY CARPET LOOKS GREAT!
Your technician was very friendly and courteous. He explained the process step by step and showed me what the results were along the way. I really like the fact that you do not use soap. In the past when I have had carpets cleaned I have noticed the soapy feeling on my feet after the carpets have been cleaned. No soapy residue feeling on my feet. The technician also explained to me how to vacuum my carpets so that I can get better results from my vacuuming efforts, he also told me how to have my 4 boys and all their friends go up and down the stairs so not to wear out the carpet as quickly on the edges of the stairs. That is my opinion was fantastic customer service. Thank you Zerorez for taking care of your customers!
Did a great job! Was super friendly. Would recommend him,
Every step of the process was handled very efficiently and professionally. The tech explained my oppositions and costs before he started. Overall it was a good experience I would use Zerorez again.
I love that you only use water! I know my carpets are clean when you leave!
Great job of cleaning. No residue. Very professional and on time service.
I just recommended you today to someone.
Excellent results: due to products, procedures and the conscientious and absolute hard work of Zak. He also kept me aware of what he was doing and gave me choices. I really believe he cares about doing exceptional work.
Thank you, so very much,
Fred and Laurie Last name removed
The carpet still has all of its stains and track areas
I would like it done again at no charge
I like your friendly, courteous technicians and the fact that your process makes my older carpet look good enough to last a little longer!
It cleaned very well but the area where they treated the pet urine still smells
Technicians are clean, kind and polite. Technician comes at appointed time.
You quoted me a price that included treatment of my air ducts. Then while the technician was cleaning the air ducts he said he should treat them with antisceptic. Afterwords he charged me an extra $100 for the treatment. Are you kidding me? $100 extra for some spray when I was told the service included treatment. I was also told that I would be able to see the ducts on camera. This didn't happen. I could have got the carpets clean for a lot less, and also the air ducts and had no proof that this service was better. I was also up sold a service I thought I was suppose to get with my original quote. I was not told about the extra $100 until after the job was done. I am on disability income of only $1131 per month. My mortgage is 1,056 per month. I rent out two rooms to try and make ends meet. You charged me $372 instead of $272 and I could have had the job done by another company for less than half what you charged me. Now I cannot pay my utility bills for this month. The technician said he would request a refund but I have not heard anything from Zerorea. Booooooo!
Great technicians. They really helped get rid of the odor. It still has a faint smell but is much better.
Chris was AWESOME. He did a fantastic job. I'm going to refer all of my friends to him.
Thanks!
Name removed
Friendly helpful worker