Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33448 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2015 — Rated 10 out of 10 by H.W. Zerorez Salt Lake City
What do you like about our products and services?

Everything
Report a concern   January 21, 2015 — Rated 10 out of 10 by Adrian Fredericks Zerorez Salt Lake City
What do you like about our products and services?

Easy to make reservations! Very professional people in the office and on the phone!It's great to have a followup confirmation call and have the tech call when he is on the way. Very Helpful! Isaiah did a super job!!Carpets look like NEW! Didn't realize they were so dirty. Thank you!
Report a concern   January 21, 2015 — Rated 10 out of 10 by Anjee Bradshaw Zerorez Salt Lake City
What do you like about our products and services?

Your service techs are great and the carpets always turn out amazing
Report a concern   January 21, 2015 — Rated 9 out of 10 by Y.R. Zerorez Salt Lake City
What do you like about our products and services?

It didn't take a black stain on our carpet. The employees were very nice. I liked them.
Report a concern   January 21, 2015 — Rated 9 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

I have used other carpet cleaners where the soap has attracted more dirt, so I am pleased that zerorez uses different technology. Our technician was fantastic - he was a great representative for your company. He was friendly,polite and knowledgeable.
Report a concern   January 21, 2015 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

Our technician was amazing! He did a great job! Very thorough very polite and very professional. Thank you!
Report a concern   January 21, 2015 — Rated 2 out of 10 by V.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I feel like a few areas got cleaner but over I did not see a huge difference between you and other services
Report a concern   January 21, 2015 — Rated 4 out of 10 by T.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We have used Zerorez for years, but this last experience was not as good. The technician was very friendly and comfortable! Maybe he needed more training. It began with the machine he used to scrub the tile, it hit the tile with the brush rotation! I was worried it would crack or chip our tile! It may have and I just haven't found it yet.

Next, he turned on a fan to dry the very wet tile and it was FULL of dust! It blew all over my kitchen! Where I had food exposed! I am still finding big globs of dust on the side of my refrigerator, in the adjacent dining room, countertops! It was so bad, he asked if he could open a window from all the dust! DISGUSTING! In my kitchen!

Next, the carpet still has the spots it had before it was cleaned.

I really thought I'd settled on the company I liked for repeat cleaning. I haven't. I really don't want the technician to be disciplined in any way, he was a good kid and a friendly representative. I just think he wasn't trained enough. He shouldn't have used that fan the second he saw there was a problem and the tile scrubber needs fixed or replaced.

I like the clean water process, but I'll be looking for another company who uses the same process. Sorry...
Report a concern   January 21, 2015 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very helpful and polite. He arrived promptly, and did a thorough job. I love having clean carpets.
Report a concern   January 21, 2015 — Rated 10 out of 10 by E.L. Zerorez Salt Lake City
What do you like about our products and services?

The technicians who cleaned my tile were extremely professional and very friendly. They did an excellent job and the tile and grout look awesome. Please reward them in some way. They wouldn't accept the tip I offered.
Report a concern   January 21, 2015 — Rated 8 out of 10 by B.E.O. Zerorez Salt Lake City
What could we do to improve?

It was great! Thanks!
Report a concern   January 21, 2015 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are clean and stay clean. We have used Zerorez several times and have never experienced that sticky residue that we had with other cleaners. This time we had our vents and air returns cleaned as well, and we are looking forward to having cleaner air circulating throughout the house.

Isaiah is so pleasant, hard working, and professional.

We recommend your company and service to everyone! Thanks.
Report a concern   January 20, 2015 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Technician was very personable
Report a concern   January 20, 2015 — Rated 8 out of 10 by S.B. Zerorez Salt Lake City
What could we do to improve?

I have no recommendation for improvement.
Report a concern   January 20, 2015 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

Excellent results and professional technicians
Report a concern   January 20, 2015 — Rated 9 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

alex did a great job. and he was very nice and happy.
Report a concern   January 20, 2015 — Rated 10 out of 10 by Ron Miller Zerorez Salt Lake City
What do you like about our products and services?

Your service tech did a great job. We are very pleased. That fact that he was four hours later than promised by the person confirming the appt. was not his fault. He was very pleasant and good to ask questions and work with.
Report a concern   January 20, 2015 — Rated 10 out of 10 by B.L. Zerorez Salt Lake City
What do you like about our products and services?

The techs do a thorough job and my carpet dries quickly
Report a concern   January 20, 2015 — Rated 10 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

No residue left behind.
Report a concern   January 20, 2015 — Rated 10 out of 10 by B.E. Zerorez Salt Lake City
What do you like about our products and services?

the cleaned carpet isn't to wet and its clean
Report a concern   January 20, 2015 — Rated 9 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

clean and effecient
Report a concern   January 20, 2015 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks great after you are through and it dries relatively quickly. Thank You!
Report a concern   January 20, 2015 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

nice and polite , he did a good and thourough job
Report a concern   January 20, 2015 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

The person that cleaned our house was very thorough and made sure that every spot was cleaned to the best of his ability.
Report a concern   January 19, 2015 — Rated 9 out of 10 by J.O. Zerorez Salt Lake City
What do you like about our products and services?

We really appreciated the attention our tech gave to the areas our dog urinated
Report a concern   January 19, 2015 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

I like the chemical -free products on my carpets. Curteous, friendly and professional technicians that answer all my questions and do not pressure me into using other services that your company provides. Chris and Chris did a great job and were able to remove all the areas of concern on my carpet. They look great and new again! Thank you for hiring employees that take pride their work and really care about meeting the needs of your customers.

First name removed C.
Pleasant Grove, UT
Report a concern   January 19, 2015 — Rated 10 out of 10 by Dannie Greenlee Zerorez Salt Lake City
What do you like about our products and services?

Very good customer service and my carpets look amazing.
Report a concern   January 19, 2015 — Rated 10 out of 10 by Riae Bybee Zerorez Salt Lake City
What do you like about our products and services?

The carpets get clean and stay clean
Report a concern   January 19, 2015 — Rated 10 out of 10 by J.H. Zerorez Salt Lake City
What do you like about our products and services?

Affordable, great services, carperts looked great afterward.
Report a concern   January 19, 2015 — Rated 10 out of 10 by F.R. Zerorez Salt Lake City
What do you like about our products and services?

For as old as the carpet is Zerorez did a good job. Alix worked fast and ansured any questions that we had and was very helpful

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