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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer care and follow-up. Fair treatment of clients.
I love everything about Zerorez! I love that I don't have to worry about harsh chemicals in my carpet keeping me and my family safe. It is convenient how quick the carpets dry and I was beyond impressed by your staff!, especially the worker that cleaned my carpets. He was very kind, professional and friendly. Will most definitely recommend Zerorez to others!
I like the way my carpets look,smell and feel after they are cleaned with Zerorez. They are really CLEAN! The Empowered Water is so much better than chemicals or soaps. THANK YOU!
Well it all went wrong, carpets aren't much cleaner than when you started, I completely wasted the money on the stairs, the carpets were soaked and took a day to dry with fans and windows open, dirty water was left on the floors, Pricing was not clearly represented. Email offer and person making the appointment mentioned nothing about 100% up charge for stairs, even though we spoke specifically about stairs being including in the job. It was a bad experience, one that I intend to share, it was the exact opposite experience that you advertise that you deliver.
He was on time and very professional! He did a great job!
The technicians made a one inch dent about 1/4 inch deep about the size of a quarter in the wall by my stairs as they were cleaning them. They made no mention of the incident to me. I don't know how they could have not noticed the event. I will repair it, but I think I deserve some kind of remuneration for the damage done. Otherwise I was pleased, and I have been pleased with previous service.
The carpets look great. Your service technicians have always gone above what was asked in someway. I always appreciate good service.
Improve the scheduling process, and call back or respond to internet scheduling faster. I shouldn't have to wait for 24 hours for a response, nor should I have to adjust to your time schedule when I schedule weeks in advance.
I LIKE EVERYTHING....THE TIME IT TAKES, THE RESULT, AND EVERYONE OF OUR EMPLOYEES WHO HAVE BEEN HERE HAVE BEEN SUPERB....ANDREW AS USUAL WAS A DOLL....I DO PROMOTE YOU EVERYTIME I GET THE CHANCE AND EVERYONE WHO COMES IN THE HOUSE REMARKS ABOUT HOW LOVELY THE CARPET LOOKS AND I TELL THEM.
very good
carpet stays clean longer and looks cleaner right away
Chemical and detergent free. And reasonably priced.
you come on time, the workers are nice and polite, and the product works I especially like good sales when you lower the price!
No residue keeps the carpet clean longer, and frequent specials make it more affordable. You should make the protectant part of the service though.
The customer service is always fantastic. Our carpets always look and smell great after you finish cleaning them.
Carpet looks fabulous! Team was GREAT!!!
They were efficient and kept me posted as to when the technician would arrive.
Service was great.
Fernando was very professional, explaining what the was doing and kept asking if I was satisfied with what was done, I would absolutely request Fernando when I call Zerorez the next time!
Carpet looks great. Juan did a great job.
Technician did a very thorough job and came up with solutions that were very helpful. Previous experience with Zerorez was good but this time it was great.
The carpet is clean without any chemicals. It didn't take long and it dried fast.
No chemicals and dries fast
I was sent an email offering 15% off that I took advantage off when I scheduled my appt. The day before service, I received another email for 20% off my service. When I asked the technician if I could have the 20% he informed me that I could have only had the extra % off if I had cancelled my appt and rebooked. That is ridiculous. I should get whatever the best deal is at the time, especially when I am receiving the email as a "preferred" customer. Did not feel like a preferred customer.
I like that theservice tecs are polite, wear booties and are knowledgeable about the products and procedures.
I like that you dont use soaps. I like that you're on time. My carpet and upholstery look great. And I love how trustworthy the guy was. Thank you!
I like the brushes that seem to pull up residue and dirt.
very effective cleaning.
had to redo the carpets, and the guy left before we could get there the second time, so we had to schedule back a third time
It seems like my carpets stay cleaner longer. Techs are professional, friendly, and clean-cut.