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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jimmie Prince did a great job and was very professional.
I like that they use very hot water and do not use a lot of soap and don't leave residue.
Chris is the greatest representative Zerorez has. He is a professional the minute he begins the cleanup operation but before he begins he makes you feel he is your friend and has come to serve you in your home. We appreciate the excellent service we received. Chris worked very hard, went the extra mile to make our home clean and better.
We look forward to seeing him when we do this work again.
Take care of good employees like Chris they come few and far between.
Sincerely, Dennis and Joyce Trent
Cleans carpets very well. Dries quickly. No residue. Technicians were very helpful and willing to please. Very satisfied
The technician who came out was very friendly and seemed genuinely happy to be working for your company. He also worked diligently and extremely hard to clean our couch which was not a small or easy task.
no chemicals
friendly staff
spot treatments
great value
I like my technician. Isais(?)
The one time i had a problem, the customer service people were amazing to go the extra mile to help me. Customer service is a dying art.
Yes. But I never received an email bill of the charges. If you could send that would be great! ️Thx!
Seemed a little pricey.
Great customer service Logan was great.
Great service! Thank you!
Good job! Friendly people Good price
I like that there is no residue. The agent who cleaned our carpet and tile was very professional and did a very good job. He also told me that we could have a percentage off services, that's when I decided to have the tile cleaned. We have used Zerorez for years, and love it. We will be moving to Texas and I wish you were there also.
I was so impressed with every aspect of my cleaning. I was kept up to date as to the arrival of the technician, he was so friendly and did an absolutely beautiful job! I was actually waiting until it dried for the spots to show back up as they always have, but this time they did not! Love it and will be calling again soon to do my basement. Thank you ;)
We were told at the home show, stairs were $3/stair. When the cleaner showed up I was notified that it was a flat $60. Kind of a big difference from $39 to $60. Also they had us scheduled for 4 rooms instead of 2 hallways, 2 rooms and 13 stairs. The stairs needed to be cleaned, but a $21 difference was a big deal. I also think you need to specify that a hallway is considered a 12' hallway. So we were charged for 3 hallways because one hallway was longer. These rooms needed to be cleaned, and after moving everything I couldn't just change my mind but to pay an extra $50 because "things have changed", is ridiculous! I'll let others know that charges we're told at home shows actually aren't true charges. I am a social media guru and will let others know that our carpets do look great, but they need to make sure they have quotes written down, so they're not charged more than what they thought.
the carpet was dry fast and there was no soap residue
The professionalism of your staff, Juan was great! We like how there is not a chemical residue on the carpet. The flash extraction was very successful in getting our pet stain and smell out of the carpet.
Good customer service, efficient crews who do a great job.
Professional technician, wonderful results.
The carpet was left really wet and the technician set down a canister on the wet carpet that left a stained ring. Not pleased.
It took much longer to dry than I anticipated. The house was musty smelling for several days...likely due to cold rainy weather. Next time I guess I'll ask to delay until warmer weather is in the forecast. Very clean though. Pricing was fair too.
Schedule my appointment in the morning like I asked.
No residue, fast service, very friendly, accommodating service guy.
My carpets are now clean (with no residue), the service was prompt, the technician was professional, and the cost was affordable. I am very pleased.
Technician was very helpful, courteous, and knowledgeable.
The techs were friendly and professional. The results were great.
He left stains in two rooms. Plus he left several drip marks on none cleaned surfaces including my china cabinet. I've never this experienced this before.
Great customer care and the attention to even the smallest detail. Mason was my technician and did a fabulous job. My tile looks amazing as well as my carpets.
Great service and great results.
Prompt - thorough