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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't notice as big of a difference in the carpet and the tile grout as I had hoped. Some of the grout is still dark.
Your technician was very professional and thorough. He did an excellent job.
Fast but thorough service, excellent products
Rees kept working on areas until we were happy with the results.
Technician did an amazing job and was very helpful!
I liked the idea of zero residue and the roller which raised the carpet prior to the steam clean.
I especially appreciated your technician - David - for his explanation of the process and its advantages and how carefully and completely he attended to every step of the job. This is our first experience with Zerorez and we are very satisfied with this new way of carpet cleaning - especially that the carpet wasn't stretched and standing in "waves."
Use a rake afterwards to pull up the nap more.
I don't have much call to recommend, but the cleaning is very good and it seems to last well.
I do think that you are on the expensive side. Thank goodness for specials!
The technician was very good about making sure things were clean and went the extra mile.
The technician was on time and provided clear communication and expectations. I was able to get an appointment very easily for a time that fit my schedule. And most of all....it made my carpets look so much better!
No residue in the carpet, takes spots and stains out of carpet on a long term basis
Very thorough. Friendly cleaning people and customer service agents.
timelyness, your tech waswonderful,helpfuland knowledable. love your company. thiswas our first xperience and wont be the last.
I think this is the 2nd time you people have requested this survey. did not the 1st one stick?
It was able to got my tile clean. Their was a few spots that didn't come as clean.but the most part it was great
We needed an appointment on a day when the doctor wouldn't be here and when the time was available for the carpet to dry before patients returned. We called weeks in advance to get a time scheduled for one of the only days that would work for us. It was a retreatment of an area which would have taken 10 minutes max. After we had made arrangements for staff to be here, and after we had confirmed with Zerorez that we would be here for them, they called us same day and cancelled ON US! When we asked why they were cancelling, Zerorez scheduling reps first hemmed and hawed, and then gave us some excuses of technicians cancelling and blah blah blah. Our appointment was, like I said, not a huge project, but time sensitive for us. We literally could have been squeezed between appointments. To reschedule, we rearranged our schedule to fit you in, inconvenienced our patients and our staff just to finally get this done. Yes, we are grateful that the retreatment of the spot was under warranty, and that your scheduling reps were able to find a quick appointment spot. The technician that came tho? Kinda rude. Did his job though and was in and out. My main frustration is that it is not OUR problem that YOUR technicians didn't show up, Its YOURs. A more accommodating solution could have been presented, but it wasn't. And now it is YOUR problem trying to retain an otherwise satisfied customer, who is now mildly impressed with your company. Its a 50/50 chance our doctor will use your company again.
As a side note, I think it's super sketchy that you've made a new google business page so that all your past reviews are gone.
Good product and the service is great
I can't think of anything. The person that was here was very good. He had a lot of problems with a broken hose. That took him a lot longer. Not his fault.
Pleasant service technician. Carpets look great and dried quickly. Did an excellent job on the stairs.
I liked that it was quick and the technician did a good job. My tile looks fantastic.
My carpet is so soft!
I got the traffic areas done and in a couple places the areas are still there.
In the past I've felt our carpet really got clean with 99% of stains removed. After this cleaning I feel 99% of the stains are still in my carpet. I'm very disappointed in the cleaning. We've also had the carpet pulled out from try edges, showing the nails.
Excellent job and exceptional service.
I have not had my house cleaned yet...but I will. We just were obtaining a bid and wanted input if parts of the carpet could be cleaned. I was impressed with the patience and time the Technician Andy Southwick had with ALL my many questions. Once, we complete the re-modeling, painting etc...We will have Zerorez take care of it and I hope to have Andy do the job.
We had a 3 ft by 2 ft area that the carpet cleaner cleaned and flash extracted. Well he dumped 6 gallons there and it leaked through to my basement and ruined the carpet, insulation and warped and water damaged my wood working table that was in that room. Lucky for us our cling was not finished or it would have been ruined as well
The carpets get clean and you provide a followup spot removal visit. Your people are very courteous and professional.
Excellent service, great price, floors look new again.
efficient, explained what he was going to do and answered any questions I had. Friendly but professional
Very thorough with attention to detail.