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based on 33951 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every time I have used Zerorez their staff has been clean-cut and very nice, love your products
Your technician was very considerate and did a wonderful job. Never complained and was very courteous.
prompt.friendly willing to explain what was to take place
the technician was friendly and knowledgeable. He did a great job!
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Spots came back as carpet dried
First of all, Isaias M. was awesome! He was friendly, professional, knew his product and process and was able to explain it very well. He was on time and very thorough.
Then, our carpets have never looked better after a carpet cleaning!
I appreciate so much the service and result of our experience with Zerorez
My technician was very knowledgeable, professional and did an amazing job.
Friendly service people on the phone and at my home. Your costs are reasonable and you cleaned my wool oriental rug excellently. My carpets looked great.
Professional service, from scheduling appointment to the day of cleaning. I can definitely see the difference in my carpets when we've used Zerorez.
Good service, good work.
On time and the representative was very careful with our home. He did an outstanding job.
The technician was very friendly and he did an excellent job of cleaning my carpets. I would call on you again in the future.
Christian was very capable and explianed your system and products he was very professional and did an excellent job. I tried to give him a tip but he refused.
I was very pleased with the carpet cleaning when it was completed, but since it has dried overnight three or four of the seven areas appear to be not as clean as they seemed when the carpet was still wet. It took us a lot of time to move our furniture and I am hesitant to move it back with some stains returning. I would be nice to attempt to remove them agian.
The tile cleaning looks excellent, your representative was very kind and professional.
SOILED SPOTS DID NOT RECEIVE PROPER ATTENTION !
Non-chemical and quick dry time
Your cleaning actually gets the carpet clean, and for a long time it stays clean.
Your people from beginning to end where the best I have ever had dealings with in my life!
Professional technicians, reasonable prices, quality work.
I felt that the technician knew what he was doing, did the job efficiently and professionally. We are very satisfied with the carpet cleaning!!!
The quality of service is great. I've never seen such a dirty carpet look so good after.
He was very concerned that I was happy with the cleaning. He was polite and friendly. I thought that he did a really nice job and was great to work with.
Scotty was my carpet cleaner. He was friendly, informative, offer me many services but I did not feel pressure by him to buy anything I did not want. He was good and I felt at ease with him in my home. I appreciate his clean well kept appearance. I would definitely love for him to return and do more for me. Experience could not have been better thanks to Scotty.
thank you for clearing up a missed area-- love your no residue cleaning system!
I was disappointed this time that you had a minimum of $100.00 - you've not required that before. I Usually only do 2 rooms at a time. Next time for carpet cleaning I'll probably use someone else where I only pay around $70.00. I love your steam cleaning - its the best, but now there are other steam carpet cleaners. Your workers are the best, very thoughtful and consious of my time.
quick and professional
The good job and nice technician.
Service technicians were excellent and careful in our home. They placed orange plastic corner protectors to prevent the hose from banging up the furniture and corners in our hallways. The carpet cleaning specials were reasonable, however the furniture cleaning prices were very expensive. Carpet and furniture looked wonderful when finished. We were most disappointed when we received a call from the scheduler 30 minutes before our appointment and were told the technicians were not going to be on time (we had the scheduled the first appointment on a Saturday morning). The 3 hour delay was a big disruption to our day.
This was my first experience with Zerorez.
Things that impressed me-
Good communication during the appointment set up process and on appointment date, clean/fresh smell, my furniture was clean, quick service. Great service by Juan; he was respectful, hard working, and appropriate. He was kind to my pets as well, which means a lot to me as a customer.
Areas of improvement-
When I called initially, it took me 3 times to actually connect with a person. The first two times, after waiting in que, I was disconnected. I seriously considered not calling back a third time.-Not a great first impression of a company.
Overall I am a satisfied customer.
Isaias was terrific! He did a great job and we are very satisfied with the quality of the cleaning and the price. A great value!