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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
By far the BEST carpet cleaning we have ever had!
EMPOWERED WATER---BEEN DRINKING IT FOR YEARS
Isaias was very courteous and knowledgeable with his work, the carpet came out very nice and it was an efficient and professional job. I had certain expectations, based on previous experiences (not with Zerorez) and I have to say that my expectations were exceeded, both in the finished work and in Isaias' professionalism. Thank you.
From the phone call to the service techs that cleaned the carpets everyone was amazing! Very professional and polite. And the carpets look amazing!
The technician did a good job. He explained things very well and I felt like he worked hard accommodating my requests. But there were several areas on the carpet that did not come clean. We had a dark wear area in one room that he said would never come any cleaner. We had our previous carpet cleaning company come out and take a look at it and they recleaned it and a significant amount of dirt came out of the area. So it made us feel like there would be a good portion of the other carpet in the home that would experience the same thing. I am no longer satisfied that your cleaning process is thorough enough to get my carpets clean. I know that you state that your cleaning process doesn't leave any residue in the carpet so therefore, I am thinking that it is just not strong enough of a cleaning process to get carpets really clean. In addition, I paid a significant amount of money to treat some areas of the carpet that our pet has soiled. I felt that it was a great deal of money that would be common in a home with a pet. We have used a company in the past that has not charged near that amount to treat such areas. So no, I will not be using your company again. Sorry
I like the process of no chemicals and sucking the water back out
When the carpet is clean it makes the whole house look clean. I will probably need that spot cleaning , when I quallify, in May or June.
Professional service.
Service tech was nice and seemed knowledgeable.
All technicians are friendly and helpful and do a good job. The carpets dry quickly and are soft to touch. Company easy to deal with and make appointments. Technician always calls to let me know when he's on the way.
Left the carpet looking clean and soft.
The gentleman who cleaned my vents was prompt, went right to work and did a wonderful job. I am amazed about how much difference it has made with the lack of dust on my furniture when the heat comes on. Hopefully my sneezing will continue to improve.
Your technician was able to resurrect our carpet. We were thinking our only option was replacement Zerorez bought us another couple of years
Your technicians are thorough, friendly and experienced. I especially like Isaiah (sic). He always does a great job. The carpets look great - much better than the other company my daughter recently hired.
Friendly services and a job well done!
no soap!
Overall a great experience and the carpets turned out great
Zerorez does the best job on carpet cleaning. I really love how there is no residue, the carpets dry quickly and look great!
Excellent service, the technician was so nice and professional and my house looks incredible.
Just continue to do good work and word of mouth with help to pass on the work requests.
Kid safe, friendly customer service, didn't haggle on price details.
Great service! I was impressed with the professionalism demonstrated by your employee. It was evident he took pride in his work and wanted me to be satisfied with how my carpets looked after he finished the job. I have consistently called on your company to come and clean my carpets and will continue to do so in the future. Thank you.
My carpets still smell bad and there's a lot of dog hair left i paid a total of $568 almost $600 should've gotten good service!
The pricing wasn't the same as what I had been told over the phone (100 sf areas interested of 200). Plus I was told previously that my technician could change what areas I wanted cleaned when he came (a hallway vs a room) as long as it met the $100 minimum, but he was unable to make those changes in his phone. For these reasons, it was not the seamless process I'd hoped. I fully expect to get that Boondocks gift card in the mail soon, otherwise choosing your company seems only mediocre in satisfaction.
Your tec. got the job done. He was friendly and hard working. Most of our stains were removed. The cleaning exceeded my expectations. I have recommended your business already.
Better package pricing.
Fix computer system to be able to merge accounts together and delete old information and be able to add new info where necessary.
The carpet cleaner (Alex)was professional and hard working. He worked quickly, and he made sure that I was satisfied with the cleaning before he left.
I liked how clean it got
We have had your company clean our carpet for the last few cleanings and are very satisfired with the appearence of the finished product and the professionalism of your personel. Also, the promptness in scheduling and keeping appointments.
Carpet looks fantastic. On time and very polite