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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was great--the service, the cleaning, the carpet looks clean, etc. I would only recommend you to friends who don't mind paying a little more for good quality. Some friends would take the cheapest price no matter what.
I like that the technicians were very considerate and arrived on time. Also they cleaned the carpet well.
Very careful work.
Removed stains, no residue. The cleaning man was very good about checking with me as we went along and redoing something if I thought it needed it.
Best cleaning process and best service around
Not fail to arrive as originally scheduled. We waited for the expected arrival of your technician at nine o'clock Monday morning. After ten o'clock we called to see what was wrong. It turned out that you had no record of the appointment. I think that you should send a confirmation email/text upon booking. Have the customer aware that they should receive the confirmation, and ask them to call back if they fail to receive it within just a few minutes of scheduling the appointment.
We not only returned home from out-of-town to prepare for the appointment, but we stayed up most of the night moving furniture. Then we had to rearrange schedules for the next day to arrange to be there for the tech.
clean up after dragging those big hoses through the house!
My carpets are always cleaned to my satisfaction
I'd rather not wait around the whole day and then they come at 4:30 when it's dark, and there is no light in the room. So he's basically cleaning in the dark. I'd like to schedule in the a.m. with about a 2 hour window. Plus there needs to be 2 people, one to man the hose while the other cleans, so hose does not keep bashing into piano.
No residue in the carpet. It looks better longer. The technician was very helpful in meeting specific needs
Perfect service, pleasant takes pride in his work and has a great personality.
Product cleans very good, dries fast, and looks good for a long time.
Services are offered, your decision on what you want.
Ive talked to the manager and even that was dissapointing.
I like the chemical free process. I also like the fast service and the friendly employees.
Fast drying times
I had 3 rooms done. 2 of the rooms were wonderfully cleaned and look and smell great. My front room had a pet problem. The first application was good except for a small area that I asked to have it done again. The pet problem was deeper than we first thought. The second application has done the trick. I can tell it already smells lots better. Brady was the one who came out and cleaned my carpet. He was very professional and good. He told me everything he was doing and suggested things to take care of the problems that I had. He came, cleaned the carpet and cleaned up and was very pleasant and knowledgeable about his work. I am very pleased with the work and would not hesitate telling my friends about Zerorez. Thank you
Dillon was great. He explained the process well and did not push any products we didn't need. The tile didn't clean to well but we only found that out after it dried.
All my past experiences have been very good, and why I am rating a 7 here. However, this time was very dissapointing. The cleaners did not walk through with us, or treat any spots, and they seemed to be in a hurry and didn't do a very good job. They also left the carpet far more wet than I have ever experienced with Zerorez, and I didn't feel like the carpet was very clean.
Technician was very Thorough.
Fine young men.
Good costumer service. Polite and professional technicians.
We have had our carpets cleaned several times over the last 15 years and this is the first time I actually felt like my carpets were really clean. We had all the spots cleaned and my carpet actually looks new! We are now lifetime customers!
Considerate guys. Booties to keep my house clean. Worked hard. No nonsense. Good crew.
Your employees were very polite and knew just what to do. I appreciated their kindness. I was disappointed that my carpet was so wet. He told me it would be dry in 3 or 4 hours. After all night, it was still wet the next morning. I didn't expect that, and everyone had wet feet for awhile, but they did a pretty nice job. Your employee told me you do granite cupboard tops. I would be very interested in that. Thank You.
quality and attention to customers
Fast and carpet dried fast
I like how cleanmy carpets look. The technition was fast and friendly thank you
Friendly, honest, fast
I am very pleased with the carpet cleaning performed in our home this past week by Brady Barlow. I hope he can return next year. He did a excellent job and took the time to explain what we should do to take care of our dog issues. I feel well pleased and happy for a good clean carpet, and plan on using your company Zerorez again. Especially Brady.x

the carpet was not clean this time; you could check it and see what you think