Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2014 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Clean, natural - not a bunch of chemicals. The carpet feels soft and looks great.

Report a concern   November 7, 2014 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

the cleaning was exceptional by Angelo and Matt and they are very friendly.

Report a concern   November 7, 2014 — Rated 8 out of 10 by J.B. Zerorez Salt Lake City
What could we do to improve?

I had some very dirty carpet, and a lot of the stars were still there when our cleaning was over. The guys weren't ther very long, and I just wonder if they really tried hard to get them out. This was the first time EVER getting these carpets clean, and I would have thought they would be way cleaner than they are.

Report a concern   November 7, 2014 — Rated 9 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Juan is awesome! I live in a rental that has carpet that needs to be replaced. He was extra careful and did everything he could do to make sure I was satisfied with his work. He deserves a raise or a bonus!

Report a concern   November 7, 2014 — Rated 5 out of 10 by A.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It wasn't a disappointment so much as not impressing me. It was just okay. Carpets took a very long time to dry. No information was offered to tell me how long I could expect them to take to dry or how long before moving furniture back or anything. Wood floors were left wet.

But not BAD. Just "meh".

Report a concern   November 6, 2014 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

they were on time and polite. They made sure I understood everything.

Report a concern   November 6, 2014 — Rated 10 out of 10 by N.E. Zerorez Salt Lake City
What do you like about our products and services?

In my opinion Zerorez has the best method for cleaning carpets. I like the way they treat their water making it the most suitable for cleaning.

Report a concern   November 6, 2014 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

The workers were very professional and did all that I asked and took the time to do the job right.

Report a concern   November 6, 2014 — Rated 10 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

Andrew did an incredible job in cleaning my carpeting! He was polite, informative, careful and was diligent in cleaning every spot out of my soiled carpets. A hard worker, determined to do his best.
Thank you Andrew.

I was very disappointed when TRYING to call your office: called twice and was put on hold both times for more than 5 minutes. This is not acceptable for a business. Two of my friends had called and told me that they just gave up and called someone else. Not a good system you have for answering the phone and making appointments!!!!!!! You should be able to do something to improve.

Report a concern   November 6, 2014 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

I am allergic to many fragrances and soaps, so your cleaning process that doesn't use them is a blessing! I enjoy having a clean carpet that is not stiff with residuals!

Report a concern   November 6, 2014 — Rated 9 out of 10 by S.G. Zerorez Salt Lake City
What do you like about our products and services?

It is a clean way to clean-no residue.

Report a concern   November 6, 2014 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

I like that there is less water ...and the tech Isias is great

Report a concern   November 6, 2014 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez, did a great job. They were timely and very knowledgeable about their product.

Report a concern   November 6, 2014 — Rated 8 out of 10 by J.S. Zerorez Salt Lake City
What could we do to improve?

We were told that the carpets would take 4 to 6 hours to dry. They took nearly 24 hours to dry. We could have used those little pieces of foam to put under the feet of some of the furniture. Tech. Did a great job. Some of the traffic areas did not clean as well as we would have liked.

Report a concern   November 6, 2014 — Rated 7 out of 10 by A.V. Zerorez Salt Lake City
What could we do to improve?

Let me know that a room I have will be charged double the price.

Report a concern   November 6, 2014 — Rated 6 out of 10 by J.A.J.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Our technician was WONDERFUL. He was absolutely AWESOME. Our carpet however was not as we expected it to be. Our carpet is less than two years old and we were wanting to keep it looking new. After it was cleaned and dried...there were lots of places that it felt crusty. Not sure why but was a little disappointed.

Report a concern   November 6, 2014 — Rated 7 out of 10 by A.S. Zerorez Salt Lake City
What could we do to improve?

I stepped on a clear plastic push pin after my carpets were cleaned. I've never had any of those in my home. I vacuumed before your arrival & I believe it came off of the device used after the spray treatment. I have 2 small children and was grateful that it was me who stepped on it rather than them. You could improve by checking your equipment before entering a new home. This is no reflection on the person who cleaned my carpets, he was great.

Report a concern   November 5, 2014 — Rated 10 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

You actually cleaned my carpet

Report a concern   November 5, 2014 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

We love the fact that you do not use strong chemicals. We have been very happy with the cleanliness of the carpets after you have cleaned them, and also there is no oodor of chemicals. Your workmen have been hard working, polite, anxious to please, and have done a very good job. Your willingness to come back when we were not satisfied was great, and the work you did a second time for free was also great. I can recommend your service as exceptionally good.

Report a concern   November 5, 2014 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

Employees helpful and polite. Carpets cleaned very well. Redue on the one area was excellent.

Report a concern   November 5, 2014 — Rated 10 out of 10 by gina Martino Zerorez Salt Lake City
What do you like about our products and services?

I received incorrect information when setting up my appointment but the rep who assisted me after the appointment was incredibly professional and proactive to remedy the issue so that I could move into my new home on schedule. This company knows how to demonstrate excellent customer service! I was impressed!

Report a concern   November 5, 2014 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

The service was completed promptly and professionally. The employees were very friendly and informative.

Report a concern   November 5, 2014 — Rated 10 out of 10 by L.A.K.G. Zerorez Salt Lake City
What do you like about our products and services?

My carpet looked new when he was done. (and it's very old! :)

Report a concern   November 5, 2014 — Rated 10 out of 10 by K.P. Zerorez Salt Lake City
What do you like about our products and services?

I was very happy with the gentelman who came to our home, he was very professional and just a nice guy. Did a really good job cleaning our carpets. He took time to show us how Zerorez works and why its a good way to go. Thanks

Report a concern   November 5, 2014 — Rated 8 out of 10 by K.R. Zerorez Salt Lake City
What could we do to improve?

Haven't seen the results. I'm out of state. Also, I don't think I paid and no one is calling me so that I can. Free cleaning might earn you a 9 or 10. :)

Report a concern   November 5, 2014 — Rated 10 out of 10 by Lila Zec Zerorez Salt Lake City
What do you like about our products and services?

Zerorex are the best the recently workers technicians were awesome my house stairs and walking areas were looking great clean as new. They really knew how to use your products carpet treatment and power machines.Thank you, I will surely call for my next appointment.

Report a concern   November 4, 2014 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians are very knowledgable and professional .

Report a concern   November 4, 2014 — Rated 0 out of 10 by A.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Cost was triple my quote, too much residue left on carpet after cleaning so the technician had to come back the next day ( resulting in two lost days of work for me), I have severe asthma and asked about scent prior to treatment and was assured there was a light scent that would dissapate quickly. The scent was so strong, I had to spend the night away from my house. My floor was left crunchy. Terrible experience with this company.

Report a concern   November 4, 2014 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

It was clean and didn't overwhelm my sinuses with chemicals.

Report a concern   November 4, 2014 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

friendly and did a great job


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