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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very pleased with the work on my pet stains. I was not thrilled with my general carpet cleaning in my family room. It didn't seem to look any better than before the cleaning. The higher traffic areas did not really improve and it's not like they were that dirty. I wasn't really going to have it cleaned but since I had you at the house cleaning the pet stains in the dining room I decided to just go ahead and have the family room done. I paid for the cleaning and the protectant and was disappointed.
Rick was very thorough and friendly. I like how he explained the processes to me. He worked hard, as well as his assistant.
Cleaning was very good. No messy small or crunchy carpet! I was thrilled with the entire job that was done. Technician wore booties and was very informative and helpful.
Your person that usent to 115 W Potter Ln in Heber City Utah did an excellant job. The carpets looked good. He was kind and courteous. I hope he is rewardd for his service.
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I like that they don't leave a residue on my carpet. You guys do a great job with pet stain removal. You have excellent customer service and knowledgeable technicians.
technician on time and friendly while being professional
my carpets are clean, fresh, and soft
price what was quoted
Clean, friendly
Quick and clean
I love how clean the carpets are after your tech has been here. I love how kind and helpful he was. I'm sorry but I was in and out during this process, and my husband handled most of it. I did pop in to see how things were going and he made sure to have me look and was so willing to run over any areas we wanted. We have an older carpet and it looks great! I plan to do more of my home next month! I also loved how careful your techs are as they go through other areas in the home to get to the room you need cleaned!
Although the service was seemingly professional in the late evening, in the light of day it did not come up to a reasonable expectation standard. I had pre-spray up to 18 inches high on many fixed items in the rooms and many of the moved items off the carpets. There was white dried puddles on the Pergo flooring upstairs and down, both fireplace glasses and surrounds, all the banister surround wood. Let's not forget the piano which was covered with the pre-spray. There were many spots on the main wooden stairs from the suction hose coupling leak. The upstairs main bedroom area looks very dirty still and when rubbed with a towel and 409, it appears to come clean. I was surprised to see a 2-3 inch boarder of very dark carpet around the room when the tech. was done. His explanation was that your equipment does not go to the base board and you have no tools to clean the carpets up to the base boards. So now we have a semi white carpeted room with a very dark border. My surprise clean carpets for my wife has turns out very bad for me in the light of today. This is not how Grant and Amanda describes you service on KSL. We got a second tech to come out and work on the spots and stains throughout the work areas with his best efforts done, we will see what the Sunday morning light brings.
First name removed Phone number removed
Be on time.I had an appointment between 1 and 3. I receive a phone call telling me they were running behind. That was ok, but then I received a second call telling me that they would be thereally about 6. They didn't show up until 730. I was a little upset by how late they were.
Cleaning is fast and dries quickly. We have loved our technician, too. He has been to our home twice.
No harmful chemicals. Dusty was very professional and concerned about my satisfaction. Very nice
to work with!! My carpet looks great.
Your service representative was very cordial and did a very nice job on our carpets.
Thank you.
the young man that cleaned my carpets was very professional and nice to have in my home! Tell him thanks!
No Rez
They workers were friendly and cleaned the carpet well.
Zerorez carpet cleaning gave me the best carpet cleaning that I have ever had. I engaged Zerorez when my usual carpet cleaning 2 months ago, left my carpets looking like they hadn't even been cleaned. Zerorez technician, Kyle, came in and did a superb job. They haven't looked this good since they day the carpet was installed almost.
the carpet is clean and no oder/chemical smell.
No other carpet cleaning company I have ever used over the years gets my carpet so clean. The carpet that has been in my home for the last six years has a lighter base color than previous years. I wouldn't even consider any other company to get it as clean as Zerorez can.
Clean and friendly technicians who do a good job cleaning
no soap on carpet
Make sure all the major spots are gone before leaving.
There were no stains cleaned. If I pay for carpet cleaning I expect something to look better.
Service was excellent, very informative, arrived on time, dried fast, and carpet and chair look bright and clean.
Smelled good
It stays cleaner longer
No other carpet cleaning service has been able to remove pet stains like you guys. It's expensive but it works.
Reduce cost
you are fast and efficient and i likethe results