Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34666 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 10, 2015 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Gets cleaner...no residue(just what you claim) dries much more quičkly. Good customer service. Amiable , good customer service. Very accommodating . Thk you
Report a concern   February 10, 2015 — Rated 9 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

Thank you for coming back, to take out the spot that we addressed earlier!!!
It seems to be much better. There is still some discoloration, that cannot be helped.
Thank-you again, for calling me back in response to my previous comments.
Report a concern   February 9, 2015 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient and effective. Friendly and very informative.
Report a concern   February 9, 2015 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

It worked great. Love that no chemicals are used. The man who cleaned my carpets was very friendly, knowledgeable and efficient.
Report a concern   February 9, 2015 — Rated 9 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

I had my carpets cleaned on Friday,Feb. 6th. The tech was professional and helpful.
I was pleased with how the carpets looked. The tech was willing to go over areas a second time that I had concerns about. I appreciated that.
Report a concern   February 9, 2015 — Rated 5 out of 10 by D.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had my tile cleaned on Wed. Feb. 7th. Some areas looked really good but lots of areas were not clean. I have light colored grout so I have dark grout lines and light grout lines now. In fairness to the tech he said he was unable to get it clean which was really surprising to me and offered to just stop and not charge me at that point. I chose to have it cleaned anyway(my mistake).
After he left because the grout in the kitchen area was really dark I used a grout cleaner and my hand steamer and was able to get it much cleaner. I was surprised that he was not able to get it clean with the equipment he used. My grout was last cleaned about 2-3 years ago by me.
Report a concern   February 9, 2015 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Very effective!
Report a concern   February 9, 2015 — Rated 9 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was most helpful and thorough; a very good representative for you.
Report a concern   February 9, 2015 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

very professional and personable! willing to explain things!
Report a concern   February 9, 2015 — Rated 10 out of 10 by H.T. Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff, wall bumpers and booties to be careful in my house. Clean carpets!
Report a concern   February 9, 2015 — Rated 6 out of 10 by D.Z. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Overall your technician did a wonderful job. But it seemed as I watched he was a bit careless with his hoses and equipment, as they were just kind of tossed around as he went about his work. Not to mention there are a couple gashes and smudges in my walls that weren't there before. I took the time to point them out to your technician before he left, and he said he would talk to your office to see what you can do. I would like to note however he was extremely apologetic, and wanted to do anything to make it right.

Also I would like to point out he did a fine job explaining all of the services your company offers. But I did get a bit annoyed when he tried selling me on services that I wasn't interested in at this time rather than just letting me take care of it when I was ready.
Report a concern   February 8, 2015 — Rated 9 out of 10 by Mark Packer Zerorez Salt Lake City
What do you like about our products and services?

my bathrooms tile look like new. Thanks!
Report a concern   February 8, 2015 — Rated 10 out of 10 by Burt Matthews Zerorez Salt Lake City
What do you like about our products and services?

quality work and amazing service
Report a concern   February 8, 2015 — Rated 10 out of 10 by Harriet Peterson Zerorez Salt Lake City
What do you like about our products and services?

The technicians preprofessional yet personal and kind. They were on time, worked hard and listened to my concerns too.
Report a concern   February 8, 2015 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

Your staff was very helpful and got our carpets done in a timely manner. They were also very friendly.
Report a concern   February 8, 2015 — Rated 9 out of 10 by G.T. Zerorez Salt Lake City
What do you like about our products and services?

No after smell reasonable drying time and friendly operator.
Report a concern   February 8, 2015 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The guy was extremely friendly, knowledgable, and professional. Did a great job and got every stain out of all my carpets
Report a concern   February 8, 2015 — Rated 10 out of 10 by R.V. Zerorez Salt Lake City
What do you like about our products and services?

Very helpful cleaner. Honest. Carpets look great.
Report a concern   February 8, 2015 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Excellent
Report a concern   February 8, 2015 — Rated 10 out of 10 by H.D. Zerorez Salt Lake City
What do you like about our products and services?

Cleans well. Fast drying. Professional people.
Report a concern   February 8, 2015 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

Price and quality
Report a concern   February 7, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals or soaps; very thorough
Report a concern   February 7, 2015 — Rated 9 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with how clean the carpets were without using soaps
Report a concern   February 7, 2015 — Rated 8 out of 10 by K.P. Zerorez Salt Lake City
What could we do to improve?

I would think the pet treatment would be a little more deep cleaning with the cost. But overall the clean and our technician was good. The lower rating is the pet feature. As I was hopping it would be better.
Report a concern   February 7, 2015 — Rated 10 out of 10 by C.N. Zerorez Salt Lake City
What do you like about our products and services?

The product is wonderful! I have very light carpets and there were places that I knew wouldn't come clean. They did!!
The service tech. was great. He called before he came. He was clean and well groomed. He walked through the house asking about our concerns. He put up corner protectors and worked hard on dirty spots and stains. When finished, he did another walk through making sure were happy with the results. I hope I get his name right...Isaiah...Thank You!!!
Report a concern   February 7, 2015 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

That you don't use soaps no residue
Report a concern   February 7, 2015 — Rated 10 out of 10 by Jacque Armstrong Zerorez Salt Lake City
What do you like about our products and services?

Great attention to customer satisfaction! Very pleased with job done!
Report a concern   February 7, 2015 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Well qualified service people, Who removed spots that others were unable to remove
Report a concern   February 7, 2015 — Rated 10 out of 10 by Liz Stevenson Zerorez Salt Lake City
What do you like about our products and services?

The carpets are clean, dry fairly quickly, and the lay looks so much better! The technicians always do a wonderful job investigating the stains and removing them according to that information. They are professional and always careful to not let equipment damage any property. We'll always use Zerorez!
Report a concern   February 6, 2015 — Rated 10 out of 10 by T.C.W. Zerorez Salt Lake City
What do you like about our products and services?

Arrived when they said they would. Very friendly. Only had a measurement done for furnace but will use your service for carpets and vents. We already sent tech up to our neighbors. Thanks Luke for great work.

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