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based on 33444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wouldn't send the new guy to long time customers. I would not recommend after my last cleaning but based on prior experiences. My carpets were the more wet for longer than I have ever experienced with you. They were not as clean as usual and my set time that I validated twice, was compromised for what would be convienent for your business. This may be my last visit or at the least I will check on who is coming and prior experience.
My service man was very thorough and pleasant. He came back to redo a couple of tough spots and was very polite and kind about it. My carpet looks great and feels soft and new. Thanks.
The service man was very nice. He was willing to do more than I had originally asked for, which I appreciated very much. He was also nice enough to tellme how much the extra kitchen floor would be and also a wool rug if I was interested. I had two area rugs I had done. One was from a high traffic area. There must have been a lot of dust in the space between the carpet and it's backing. When we put the rug back in it's place a lot of dust came out on the floor. We spent a while vacuuming up the back of the rug to get rid of the dirt. It was probably just too old and dirty to clean. But I appreciate that he tried. You probably wouldn't have known without moving the rug again and we had to wait for it to dry to go on the wood floor. It just made us wonder how much dirt the carpet cleaning got out when so much was left in the rug. But, like I mentioned earlier, it wasprobably that the rug was too old and hadn't been cleaned as often as the carpets. There isn't really anything that needs to be done. But thanks for the offer.
No chemicals or fragrances (I'm allergic to fragrances), fast dry time, friendly and professional staff.
They were very flexible with my schedule. The technician was professional and courteous.
Isaias was incredibly nice and helpful. Even though the zerorez product wasn't able to fully clean my rug, I was very satisfied based on his high level of customer service. I will always request him in the future.
Thanks!
Hard working, friendly worker. Tried very hard to do a good job.
Getting through to talk with someone about scheduling a time was difficult and once I got through I never got a call back on the time frame, left message afternoon of day before requesting a time frame. I again called back the next morning after that hearing back on a time frame, again difficult to get to talk with someone. Finally got through on the day of the service to confirm a time. Tech's who came to clean the carpet were a 10.
What you say you do
EVERYTHING!! Love how clean our carpets get when Zerorez cleans them, also furniture! Your employees are awesome as well. Very courteous and knowledgeable.
Kind,good cleaning.
Healthy cleaner. Friendly
the cleaning was goo the booking time was far to broad
The technician was clean and courteous,he worked hard within a reasonable amount of time and my carpets look great.
Helpful technicians, that do a great job they made the carpets look great.
Very friendly staff and was quick and easy and my carpet looks amazing!
Serviceman was on time, knowledgeable and requested that I inspected his work to ensure I was satisfied.
Reasonable pricing and availability
Very difficcult to find your Provo telephone number. It is almost like you don't want to be found! So, your web page really needs improvement. I almost gave up on you folks.
The technician who did my rugs was very hepful. I do have one question, though. When I used Zero rez a long time ago, one of your good points was that it didn't take long for the carpet to dry. This time I couldn't put the furniture back on for 45 hours? The carpet in places was very wet.
Thanks for coming back to hit those re-appearing spots again, it's only been a few days since, but the spots have not re-appeared yet. We may have gotten them taken care.
My carpets were SO dirty. I've had other companies come in past years, but it never looked any different. Zerorez performed a miracle as far as I'm concerned; my carpet looks better than when I moved in.
The personel was oustanding. Worked hard and were very friendly. ./,
Efficient, on time, and was able to book on line.
Good worker. He did a great job and went the extra mile.
Zerorez was fast & thorough. My carpet looks & feels clean without the use of chemicals/detergents.
I was drawn to your company after reading about how there was no soapy residue! And, was very happy with the results on my carpet and my recliner!
Service and speed of service. Friendly and respectful
The workers were nice and polite. I was concerned if they did some places. However everything looked pretty good.
I was impressed with the technician. He had been trained very well. He was kind, courteous, answered all my questions, and did a tremendous job. My carpets look gorgeous. So happy.
It stays looking better longer