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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficient
Your technician was very thorough and knowledgeable
I have yet to see the results but I was very impressed with my dealings with the technician and the attention to keeping me update on the when he might arrive by the numerous phone calls.
Friendly, professional technician and great service.
The dirt does not "wick" back up, and the carpets stay cleaner longer!
The technicians were very knowledgeable and friendly. They did a great job!
Scheduling appointments and responding to customers.
I have been very happy with zerorez. One time I had to call them back on a matter and they came promptly and fixed everything to my satisfaction. I like their integrity in serving their clients.
Good job
The customer service when calling to setup the appointment was not great. My wife was very frustrated with the attitude and unhelpful demeanor of the rep on the phone.
Zerorez was very communicative when there was a problem arriving on time. When my tech arrived, he was very professional and thorough. It was a good experience
Call center was poor. The day I was scheduled, one of your technicians got hurt and things had to be re-arranged. I get that, but I had to call three times myself, and you didn't call me! Finally you admitted that you had "forgotten" to call me and keep me up to date, so I was waiting at home a long time. Then it was too late for me because I had another appointment, so had to go to the next day. Isaias was very nice and tried his best, but had not been informed (which I had told you) that we were on the 4th floor of a condo bldg., so that was a surprise to him. We negotiated for some extra tile cleaning; I thought the total he quoted me was for the entire shower (including walls) but turned out it was only for the floor. If I had seen the written invoice ahead of time, that misunderstanding could have been avoided. I thought the price for sealing the tile grout was a little high, but way too high since it didn't include the whole shower. Then afterwards, a stain he worked on was WORSE than before! Someone will be coming next Wednesday to work on that, hopefully can improve.
I like the way the carpet looks and feels after cleaning
Zerorez products do not contain harmful chemicals. I thought that the men who came to clean my carpets were very helpful. They went out of their way to make sure that every area was cleaned to my satisfaction. I would recommend them to anyone.
You do a good job and are friendly, happy and pleasant while you work
A spot on the stairs was missed. I am still irritated each time I see it. Also, the main man, who said he was training the other one, paid no attention to the one who was doing the
cleaning. He spent the entire time talking to us.
It seems the cleaning was done so quickly that I wonder just how it could be clean.
For those reasons I am not completely satisfied and would have reservations recommending to anyone.
We were so pleased and impressed with the carpet cleaning job David and Jarem did this last week. Our carpet looked terrific and the men were so friendly, knowledgeable, and did an excellent job. We will call you again the next time we need a cleaning.
Super friendly, professional, and thorough staff. Did a fantastic job! Kept me posted all day on when they'd arrive. Great experience!
the cost was a great deal. The technician was great. My tile looks brand new. Unfortunately, the water from the machines warped my baseboards...you need some sort of shield to put up against baseboards.
It got all the pet stains out and Eldon Kizer,the man who came to clean my carpets, was very friendly and knowledgeable.I also like the fact that no shampoos or chemicals are left in my carpets.
We like the fact that you don't use soap and you do a good job.
The carpet stays cleaner longer.
My carpet looks brand new!
The techs are always polite and know what they are doing. The carpet looks so much better when you are done.
Looked like a good cleaning job but left carpets very wet. With so much water left, there must still be lots of dirt, the looks sometimes don't tell the whole story about cleaning.
This is the second time that we have had Zerorez clean our carpets. The first time the tech was very professional and informative, he offered other services but was not pushy and the carpets came out very clean.
There were a couple issues this time. The carpet was not as clean, it looks like it was rushed and so there are clean/dirty streaks or lanes where one path was cleaned good and the next path wasn't.
Biggest issue was they kept pushing duct cleaning and my wife had said "no thank you" several times. Finally the tech said "OK" but wanted to "take a look" at our furnace. I was not at home at this time and my wife did not watch what he did. So when I arrived at home I turned the heat up to help dry the carpets but the furnace was not coming on. After some confusion my wife then told me that the tech had looked at our furnace so I looked at it and being a competent repairmen by trade I found that the tech had, at some point and for some reason, had removed the access panel and had not put it back correctly so it was no longer engaging the safety switches. The locking latches had been bent a little so I was able to take care of the problem and get the furnace working again with 5 minutes of work, not a big deal for me. Just letting you know that if I had not known what I was doing that could've resulted in a much bigger issue for you. I was also not happy that the trained carpet cleaning technician was messing with my furnace, even after we had refused any sort of duct cleaning. So to sum up, The first time zerorez came I would give them a 10 on carpet cleaning and service this time probably a 7 on carpet cleaning and a 2 on service, because of the "up sell" and breaking the furnace.
Communication with technician and office was very prompt and courteous. Over the top service and friendly technician.
No chemicals. Technicians do all they can to make sure I am satisfied with the final results.
it took over 24 hours for the carpets to drY. They said it would take 6-8 hours. It took about 26 hours
Your technicians are always professional, and generally go above and beyond to get my cream colored carpet clean. This is not an easy task with 4 children and a dog in the house. Anybody who can get red koolaid out of this carpet (from the previous owners!) will get my repeat business over and over. Plus, unlike other companies, my carpet feels SOFT when it is dry. None of that crunchiness.