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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technicians were wonderful and polite. Our carpet looked horrible after the process was completed. Even though it is worn, the other service we used made it look so much better. The carpet looks dirtier than before we had it cleaned and more compressed. We had much higher expectations than we received.
They are competent young men who give the service. They take good care of your house while they are here.
We had your cleaning people clean two of our fabric chairs which turned out well given the age of the chairs. We then ask if they could clean leather chairs and were told that yes they could do that. We agreed to have them clean one leather chair which I believe they determined that it was not real leather but a synthetic material that was dyed. The cleaning darkened the color of the chair and totally took the shine off of the faux leather. We were then told that we should have them apply a sealer to the leather to protect it from further damage to which we agreed to have done. They didn't have the product with them and told us a Supervisor would come out later that day or possibly the next day to apply the product. We paid for the sealer application and also added a similar application to one of the fabric chairs which they had cleaned. The cost of applying this sealer was $125.00 per chair for an additional $250.00 for the 2 chairs. We were not given any contact information by the Zerorez employee and haven't heard a single word from anyone working for the local Zerorez franchise. The initial work was done on Monday January 19th and it is now Thursday, January 22nd and still no contact from the company. I have held of making a call to Zerorez, waiting to see just how well they lived up to their customer service policy. I can be reached at Phone number removed during the daytime and would be interested in hearing their side of the story. I would also like to have them look at the faux leather chair so they can fully see how they have damaged the finish of the chair and determine what might be able to be done about the problem. We have decided to cancel the application of the sealer on the leather chair but would still like to get the sealer applied to the fabric covered chair. Your attention to this poor customer service situation would be greatly appreciated. Sincerely, Michael Smith, 188 S. 1970 W. Ste. L4, Lehi, UT 84043. Again my telephone number is Phone number removed.
Love how quick it dried
My carpets look fantastic--like new. The two amazing guys who did the job were a class act. They were neat, on time, careful, clean cut, friendly, fast, and really aimed to please. I want them every time! I couldn't be happier. My carpets dried in a reasonable amount of time and everything smelled fresh with an obvious absence of that "chemical" scent. I won't use anyone to clean my carpets but Zerorez.
I was impressed by the conduct of the individual who came and felt that he operated in a very professional way. My concern is that the process does not seem to clean to the same extent as some other approaches. Nothing to change or fix that is just my assessment of the system.
No harsh chemicals, my carpets look great, I was notified about the timetable on the day of service, and the technician was very respectful, confident and responsible.
Clean not only the horizontal part of a stair, but the vertical part as well.
Your techs are always so nice and explain everything. I love the way my carpet gets cleaned and stays clean. It never has that sticky residue and it vacuums up great. Your prices are good and your service is great.
My carpets and couch look great! He did an excellent job on the stairs, especially the front edges that were very soiled. Thank you.
Level of service and quality job excellent.
This is the second time we've cleaned with Zerorez. Good, thorough cleaning without using chemicals. And I've liked everyone that I've spoken with or that's been to the house.
As far as carpet cleaning is concerned, which I have had done in the past by your company, I felt my carpets were cleaner than any other company's job. My shower seemed very clean as well but I had hoped more could have been done for the mildew stains and mineral build up. The man who cleaned my shower was very honest and worked very hard.
A job well done!
no crunchy carpet, quick drying, great service
Clean, thorough, professional and leave no residue.
Carpets aren't so saturated when finished cleaning. No use of soaps or residue.
Everything
Easy to make reservations! Very professional people in the office and on the phone!It's great to have a followup confirmation call and have the tech call when he is on the way. Very Helpful! Isaiah did a super job!!Carpets look like NEW! Didn't realize they were so dirty. Thank you!
Your service techs are great and the carpets always turn out amazing
It didn't take a black stain on our carpet. The employees were very nice. I liked them.
I have used other carpet cleaners where the soap has attracted more dirt, so I am pleased that zerorez uses different technology. Our technician was fantastic - he was a great representative for your company. He was friendly,polite and knowledgeable.
Our technician was amazing! He did a great job! Very thorough very polite and very professional. Thank you!
I feel like a few areas got cleaner but over I did not see a huge difference between you and other services
We have used Zerorez for years, but this last experience was not as good. The technician was very friendly and comfortable! Maybe he needed more training. It began with the machine he used to scrub the tile, it hit the tile with the brush rotation! I was worried it would crack or chip our tile! It may have and I just haven't found it yet.
Next, he turned on a fan to dry the very wet tile and it was FULL of dust! It blew all over my kitchen! Where I had food exposed! I am still finding big globs of dust on the side of my refrigerator, in the adjacent dining room, countertops! It was so bad, he asked if he could open a window from all the dust! DISGUSTING! In my kitchen!
Next, the carpet still has the spots it had before it was cleaned.
I really thought I'd settled on the company I liked for repeat cleaning. I haven't. I really don't want the technician to be disciplined in any way, he was a good kid and a friendly representative. I just think he wasn't trained enough. He shouldn't have used that fan the second he saw there was a problem and the tile scrubber needs fixed or replaced.
I like the clean water process, but I'll be looking for another company who uses the same process. Sorry...
The technician was very helpful and polite. He arrived promptly, and did a thorough job. I love having clean carpets.
The technicians who cleaned my tile were extremely professional and very friendly. They did an excellent job and the tile and grout look awesome. Please reward them in some way. They wouldn't accept the tip I offered.
It was great! Thanks!
The carpets are clean and stay clean. We have used Zerorez several times and have never experienced that sticky residue that we had with other cleaners. This time we had our vents and air returns cleaned as well, and we are looking forward to having cleaner air circulating throughout the house.
Isaiah is so pleasant, hard working, and professional.
We recommend your company and service to everyone! Thanks.
The technician WA very thorough.