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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That normally the carpet cleans and dries fast. That you took care of problems in a fast manner. Thanks
First, the carpet cleaning was fantastic. All spots were removed and the 15 year old carpet looks almost like new.Second, your technician,Ben, was incredibly diligent and hard working and is a great example of what all Zerorez employees should strive to be like. Thank you!
I was happy with your employee. Jake was fantastic. Your product did not do a good job on my upholstery. I will not use you again for that. My carpet cleaning was satisfactory.
No chemicals. Professional staff. Quick cleaning and drying. Very effective cleaning of very dirty carpet and couches.
EVERYTHING WAS GREAT.
Loved the grout cleaning, the results were amazing!
I felt like there was some bait and switch aspect to your pricing. The original cost would have been $105. We added treatment to a stair way and 5 area rugs and the final bill was about $370. Next time we will do it ourselves or call someone else. The guys who came were nice and did a good job.
We had some streaking with our carpet and a service man had to come out a second time to correct the issue. I am satisfied with the results. I would hire zerorez back. That said I can't really give a 9 or 10 rating when the job isn't completed correctly the first time. I appreciate the courteous and professional manner in which this problem was handled.
Got all the stains out and the service technician was very nice and very professional
The carpet was cleaner than the last time I had a different company do it. Alex was great.
They do an excellent job! Very careful and exact in their process. My carpets are like new. I am very satisfied!
Customer Service was excellent. Carpets were cleaned quickly and effeciently.
Really like Juan he did a fabulous job. Very respectful! Gave 150%
The carpet looks great and the technician was so nice to work with.
The carpet was very wet when completed and is still wet two plus days later.
Deep cleaning that lasts
This is my second time with Zerorez. I had my carpets cleaned a few months ago and was very pleased. Scott came and did our tile work last Saturday. He was extremely knowledgable and great to work with. My husband and I commented that both technicians (carpet and tile) were very pleasant and felt good about the service we received. The grout in my house looks brand new. We will continue to use Zerorez in the future. My neighbor asked me about the carpet cleaning and I told her about the great job that was done. I saw the truck at her house within a month of the referral. I also had my daughter use you in Dallas. She was also very pleased.
Great and friendly service. Excellent products.
Extremely polite and thorough. Would highly recommend Regan to any prospective customer.
The carpet is always perfect when done.
The areas were cleaner than they have ever been
My only problem was estimates on time that carpet cleaner would arrive. Tied up my entire day.
I like the technicians and how fast and thourgh they are
Dean did a wonderful job cleaning several areas including our stairs. Unfortunately he could not service the dryer ve bjh t/duct due to the unusally narrow & turning opening that is located within the interior wall of our second story. Dean however took the time to change hoses to try to make it work, no fault on his part. He in turn did not charge us for the service or the time taken to attempt cleaning the vent. I would definitely recommend Dean & Zerorez.
Everything is clean
My suggestions don't arise to my most recent cleaning, its really my overall experience through the years. My biggest frustration is when I'm told I'm scheduling a morning appointment, and then I get the call a day or two before, telling me my appointment is in the afternoon. Also, I have found that ZeroRez spends much less time cleaning my carpets than any other company. Personally, it makes me feel that all the dirt isn't being pulled out. I personally equate that to the price. The companies that do it more thorough cost more.
The person that came the other day was very courteous and kind. He did a good typical job for ZeroRez.
Very informative information and happy there was no product used that would leave a residue.
Dean, the technician, worked very hard, was very thorough, polite, and informative.
I have been very hesitant to get my carpet cleaned due to past bad experiences. The next six
months will tell the story. The carpet now looks great - hoping it continues.
I would like someone to come back and put protectant on the chairs Dean cleaned. He had so many things going at the time he forget to do the chairs. He did a great job over all.
Late arriving
This technician was not as good as previous one
Love the way he cleans my carpet as well as having a professional staff
Juan did an excellent job cleaning my carpets. When I need carpet cleaning again, I will call Zerorez again and ask for the same technician.