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based on 33446 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
friendly and did a great job
Your customer service is very poor. Your people do not come on the job prepared. They do not follow through. i.e. Your representative that came to use the ozone machine did not come prepared. He had to go purchase the plastic to wrap the frig and dishwasher. He knew they were there. He missed his appointment with me to come turn the machine off. Making me make a second trip later that day. He also promised with 100% guarantee that the machine would work. It did not. I told him within a few days of going back to the property, he said he would contact his office and have them arrange with me to come back. I waited over 5 days to hear from you, nothing. I called the office and they had no record of him doing that. I had to have you come back quickly, because my son was moving in. Then the time that was set up was changed once again because of a problem with your service van. Finally when a different rep. came he set up the machine again. It was in the home for another 2 days. In checking the home after of course all that was detected at the time was the ozone smell. I had to leave town, my son moved in. However, in returning home a week later the smell of smoke was still detected. I did not want to go through the hassle of the ozone again, I did ask for a $200 refund which I thought was more than fair. My son felt I should have asked for half being that the basement had the smell still. But he is willing to have candles and or air fresheners. Granted the home was horrible with the smoke smell. Perhaps you should tell your people they cannot 100% guarantee your work. Your office told me they did not have a 100% money back guarantee. You need to let your people out in the field know this. I will not recommend your business to anyone. First name removed Smith
Chemical free! Carpet cleaners were very informative & communicated all info to me well.
The carpet looked great. You were easy to work with. We felt like we got a good deal. The technician did a great job.
Very Professional and do a good job
I know your company is the best in cleaning carpets, but the stairs and walking areas were not clean as your technicians did in past work at my house specially the stairs. Maybe redoing the treatment in spots and areas that were not clean.Thank you.
I just don't recommend much.
My carpet is 20 years old, and it turned out beautiful. they were fast and my carpets dried very quickly. i was very impressed!
I love how clean my carpets get and how the stains don't return between cleanings.
The way food stains are removed and how bright our carpets are.
On time and extremely professional. The techs always seem to want make things perfect.
Your technicians are very polite and respect my ideas and expectations on the work to be done. The cleaning process seems to be fair better and lasts longer than others I have used in the past.
Alex was very professional and thorough. He would be my first request for someone to back and clean again.
If you are so concerned about a less then nine feed back, why was I no9t contacated about the first feed back?
I like that the technician took time to explain things to us and that he worked quickly but carefully.
bobby was very friendly and did a goog job
We really liked the young man who cleaned our carpets. Our neighbor recommended him and so we changed our usual cleaner and tried him. He was very thorough and seemed to care about doing a pleasing job. The only thing I might suggest is that he provide foot covers for us, so we can keep the carpet clean as it dries. Thank you very much. George and Audrey Nelson
very freindly and knowledgable staff
it is great that you use the protective covers on the shoes, however, it defeats the purpose when they go back out side time after time and don't remove covers. they just track all the dirt back in to the home and on the clean and wet carpet...
They do a great job on my carpets and have great customer service.
Professional tech.(Louiz) Wonderful results!
I was very pleased with your service. The gentleman who came to our house, was very polite and did a fantastic job! Our area rugs look great and also our sectional and chairs.
that they are zerorez and that my carpet is clean and done efficientlly and when they said they would come.
Friendly technicians and clean carpet without any chemicals. My carpet always looks great when they're done.
Carpets dried quickly, and felt clean and soft as opposed to tacky and crunchy.
I love that there aren't any chemicals used in carpet cleaning. I also loved how the employees were very willing to do things the way I wanted it done in my house. The service was fantastic and I'm very pleased with how clean my carpet, tile, and air vents are now. Thank you.
They did a wonderful job on my carpets. Even my sister,who didn't think they could get them clean, stated that they look great.
Fast and effiecient
service members are very proficient and professional
It was clean and didn't overwhelm my sinuses with chemicals.