- Phone: 801-288-9376
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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You always do an amazing job cleaning my carpets. It looks and feels better than I expected. Thank you for being prompt, friendly, throrough and efficient
The technicians who came were accommodating and efficient.
Still waiting to hear back from management Phone number removed
The product used for cleaning was not a harsh chemical smell. The technician was very thorough and quick. My carpet smells and looks so clean. I would recommend this company to anyone!
The service was really great
That your product is non-toxic. Cameron, your technician, was very personable and respectful. He explained that because my carpet is older, high traffic areas might not come totally clean.
Jacob was great at explaining the issues and being very transparent on pricing, the service, etc. The cleaning was doing very well and was better than we were hoping for. I would recommend Jacob and Zero Rez without hesitation.
The first technician didn’t remove all the stains in the carpet was quite wet even eight hours after cleaning. When the second technician, Hayden came, he was able to remove the stains in the carpet, dried much faster. He did a great job. And explained everything very well.
Can and cleaned three rooms
We noticed a significant problem with our stairs the night after our morning's cleaning: there are new color streaks up and down our stairs. I called and left a message that night, and called three times the next day, and sent pictures as requested, but still no indication that zerorez is going to check out our concern. Also, several spots remain in our upstairs carpet that we had prioritized. In short, I feel our " 30 day love it" guarantee is not being honored. I'd like a response to our request and either an attempt to correct the new streaks or a refund in the amount that would allow us to hire another company to redo the trouble spots. Please don't leave us in the dark.
Carpets get very clean, dry quickly, easy appointment setting process with great communication throughout!
Very poor job. Carpet hardly cleaned and completely streaked all over
Our zerorez technician was very friendly and worked fast to get it done!
I have used this company on July 8, 2024 and I was so thankful to my co worker that he recommended this company to me. I was about to change the carpet on my rental property and I knew that it would cause me a fortune. However, I said I will give it a try to get it clean by Zerorez and I did not regret my decision. Zerorez has saved me a fortune, I was so delighted with the result, my carpet looked so clean and the cost is reasonably acceptable for their job well done. I highly recommend this to my circle of friends and I have scheduled another cleaning for my personal house. The staff are also courteous and very professional especially William Kemp, who cleaned my carpet.
friendly and very professional.
La puntualidad y calidad de su servicio
Ruined my laminate flooring. Still waiting on a call back from someone who handles damages.
They did a good job.👍
Great Customer Service! Thank you for your help with the tile and grout cleaning project.
Noah was awesome and went the extra mile to make sure my carpets were done correctly. Thanks!
Easy to make an appointment. The friendly tech arrives on time and works diligently, getting the work done in a timely manner. Prices are reasonable and the carpet looks really good afterwards.
It is very expensive. My latest cleaning was great but they have been hit and miss. The app does not let you select area rugs.
The employee for ZEROREZ was very precise and worked his heart out to do the job I needed done! He wasted no time in finding out where any spots were did a wonderful cleaning job!
For over a year, I have asked for someone in the business office to call me about setting up a corporate account. I have NEVER received a response from anyone. Zerorez makes it very difficult to do business on a corporate level. Please call me before I move on. Thank you. Jeff Price Phone number removed.
The carpets were really wet and took a long time to dry. I would also love some help on moving things. I’m older and live alone most of the time so I could use some help. The carpets look nice today. Last time it seemed like some of the stains returned pretty quickly. Don’t know if it was residue or just poor care on my part. Overall, the cleaning is good, the technician was efficient.
When I didn’t him my carpets were clean enough they came back and cleaned them again. Very happy with their commitment and services.
First issue: my visit was scheduled for the 2 pm to 5 pm window. Your service tech arrived at about 11:30 am and no one called to notify me of the change in time. I checked your online reviews and the most common complaints related to the appointment being cancelled and a problem with when the time when your technician showed up.
Second issue: I've had you people clean my carpets on several occasions, the most recent to clean the carpet in a couple of rooms in which my dog had potty accidents. This visit was a repeat of the previous one. Your rep who scheduled my appointment (on the phone) quoted me a price of about $200. As your tech was finish his cleaning job, he mentioned that added carpet protection was available and would cost $180. I opted for this treatment, which took the technician about 10 minutes to perform. I think it would have been appropriate for your rep to also appraise me of this add-on treatment and the price.
I don't appreciate the constant push to upsell extra services- I feel it's already expensive and then it's even more. I also don't like calling the main number (that person spoke english as a second language so was difficult to talk to), it was easier to talk to the local office and I felt the trem did a good job overall.
It was easy to book an appointment online and the price advertised was appealing. I received reminders several times about my appointment, which I appreciated. The associate that came to clean my carpets was very knowledgeable and quick. The carpets look wonderful. I hate to put the furniture back because the house looks so clean and nice. Thank you.
The professional gentlemen that showed up and cleaned our carpets in a fast and timely manner.