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based on 33710 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
my living room carpet looks like has never been cleaned esp where carpet meets the hardwood.. i just feel like it was a hury and go job.
All was good but I would have like him to concentrate more on the high traffic areas. Only going over these.areas once didn't get them as clean as they could have gotten with a few more simple passes.
We don’t appreciate your “service charge”
Great communication, prompt service and professional.
Clear communication throughout the process.
Zerorez's techs were friendly, fast, and knowledgeable.
Usually takes 10-15 to place an order. The last two orders I had to wait for the agent to check with a supervisor to see if previous bills have been paid in order to allow me to place an order. I may place several orders in the same week.
Also, the last order I provided all location information, personal information, and then the agent tells me that I have to be processed by another agent because she doesn't handle the state I am in.
Used to be very easy to use ZeroRez. Have been using you exclusively since you started this business. Now is almost always a frustration to place an order. As soon as I find a decent alternative, I would move away from your company.
The gentleman that took care of our air duct and our dryer vents was very nice and super friendly. You guys already do our carpets so when your carpet guy recommended you, we immediately called and you were Better than most places. We will be back!
The technician who cleaned our carpets was the best.
Everything
Timely and efficient. They do a great job.
Fast and very thorough!
Technician said carpet would be dry in 6-8 hours. 34 hours later, carpet still not totally dry.
High traffic areas didn’t come as clean as they did with previous cleanings.
I love Zerorez, they always do such a wonderful job!! And our technician was awesome, so courteous and did a great job!!
Zerorez duct cleaning service was just what we needed. They were very respectful, knowledgeable, and friendly.
Efficient and great quality
Our carpets not only look clean, they look clean even weeks after.
The best!
The good part is that I did notice that your treatment on stain protectant DOES last longer than other cleaners! So that is noticeable, and that is why I called you back a 2nd time.
The bad part is that your advertising is DECEPTIVE!!! It is INACCURATE and is a LIE!
We can NOT get 4 rooms by paying only $99. You add on the $25 “service fee”! Ha! What a joke! Service fee? Your whole business is a service! What “extra” service do you give us for that extra charge of $25? Just another way to stick it to us, and squeeze more out of us! The $25 should be rolled into whatever price you claim to offer, If you need to charge $125 for 4 rooms, just SAY IT that way!! BE HONEST!!!
I want to PAY $99, NOT $125. And I would rather have THREE rooms for $99 than pay $125 for 4 rooms. Get it?? So your deceiving advertising makes me feel less comfortable on TRUSTING your company, since you try to slide by in a sly conniving way. And further - do you think your customers are really that stupid?? What an insult!
They have done a great job at my home and at the office I work at!
Austin did an amazing job! We have a 3 year old dog that had a lot of accidents as a puppy. We have tried to clean them in the past. He was able to get all the stains out!
What a clean home I have now!!!!! I’m so happy!! They did a thorough job, and I checked w a black light before and after ! Proof !!!!
Just don’t walk on it until totally dry, thankyou so much!!!
Friendly knowledgeable technicians. Products work very well. My carpets stay clean longer. Always happy with Zerorez!
Over spray on my refrigerator. Very poor job cleaning my tile.
You are working on it.
They did not go close to the baseboards and when I pointed out at stain I was told”. that’s good enough”. They did not do the corners All in all the job was not as I expected. I will not be calling back for another “good enough job”
they were late getting there and did not properly inform me that they were haveing a problem meeting the schedled window of appointment
We were quoted a certain price and then the day of the carpet cleaning we were told it was actually going to cost us $1200 more. We still had the carpets cleaned because we didn’t have any other day to do it. Almost none of the stains came out of the carpet. It is going to be a complete waste of money. We are going to pay it but we will never use zerorez again.
Just the type of cleaning products.
Always on time and puts up corner cones to protect my furniture