- Phone: 801-288-9376
- Visit Website
based on 34243 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have the techs be thorough the first time, so someone doesn’t have to come back to redo it.
Genesis was a hard working person who tried to solve my stain issue.
Job was well done.
10s all around ZR. I've already recommended you to some friends.
Our technician did an excellent job and in a timely manner!
I specifically asked for spots to be removed. The associate told me that color is typically a stain. Did not volunteer to give it extra time or attention. Some were not removed in two rooms, so I spent time the next day removing them myself, which tells me they weren’t actually stains and made me irritated that they didn’t take the time to clean well.
I also specifically asked for the scrubbing machine to be used on all room entryways as well as the edges of my family room. It was not done and upon talking to someone on the phone from the company, they made it sound like the scrubber should be used everywhere, every time. I’ve never had a cleaner do that. It’s disappointing to learn of a service I should have received after paying $300. It was also disappointing that the employee on the phone didn’t volunteer any solution until I specifically asked for it to be redone at a later date.
Quick, easy, professional and decent price
The team who showed up at our house was very polite, professional, and attentive to our needs. They did a great job cleaning our carpets.
Everything was great - except that I had an ancient cat who didn't find the litter box. I told the technician about it and he did spray some extra cleaner on it and we paid $50.00 extra for it. The problem is that it didn't stop the odor. I realize that cat urine is just the worst when it comes to smell. I am trying some other products on it to see if I can knock down the smell. Other than that, I really liked your services. If you have any suggestions as to how to get this smell out, please let me know. If you want to try again, or refund the $50.00, give me a call.
The technician was very professional and thorough. He was even able to get the stains out of our area rug. I would definitely recommend zerorez to everyone.
There were areas that weren’t done, or weren’t done enough. I trusted Andrew. He did not take me through the house to check the carpeted areas he did. I’m in the middle of moving out of my house, getting my rv running, and under a lot of stress. He was finished in forty minutes with four rooms and a hallway. One room used a gallon of pet treatment. Is that faster than normal? The house does smell better, but areas of carpet still mat down like they’re dirty.
Our carpets look great! After several bad experiences with carpet cleaners, once I discovered Zerorez I will not use anyone else. The service is exceptional and my carpets look amazing, and they stay that way for a long time. I'd strongly recommend Zerorez for anyone wanting clean carpets!
Debbi Rollo, Orem UT
Great job!
I did not get talked into extra services which I liked.
Great carpet cleaning and reasonable prices. Tech's are very professional.
Tile and grout dont look very clean. Grout now has white residue left over, may be from sealer
The carpet looks great after cleaning.
Carpets look amazing and service was awesome!
I would like to know when tech is coming. I do not answer calls that I don’t know who they are. It would be good if Zerorez is identified. I hope everything turned out okay yesterday at Last name removed Law firm . It was a redo.
The company was willing to send someone out to redo my stairs when I was not totally happy with the first cleaning.
The young man who came to service the carpets, etc., was very professional and amiable. Great representative of the company.
Your technician was very friendly and I felt like he really knew what he was doing.
Great carpet cleaning
Your doing a great job. My Carpet is very clean after you came and cleaned it.
Some spots I
Pointed out did not cleaned. He said they would never come out. However I used a little spray spot remover and they can come out. I don’t think he wanted to go over it. There is also some yellowing in a few places that are still there. I am not sure if that cs. Be lightened but was surprised he didn’t want to go over those. If u came back could it be a different tech?
We appreciated the quick efficient job done of cleaning our carpets.
A little expensive, but good quality
Thank you for being professional and prompt!
I attempted to schedule an appointment, but the communication was extremely slow, taking two weeks to finalize. Frustrated, I eventually called and spoke with someone else to get it scheduled. When the cleaning was done, I was charged for two rooms that shouldn’t have been included, as they were mostly covered by a rug. Additionally, my basement, which isn’t very large, was charged as if it were two rooms—this wasn’t the case in my previous experiences with Zerorez or other carpet cleaners. To make matters worse, the master bedroom and closet were missed entirely. The overall process was disappointing, and I feel we were significantly overcharged.
Our service tech was excellent. She did better than the one before. Little more efffort removing stains. Thanks.