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based on 33750 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were efficient and kept me posted as to when the technician would arrive.
Service was great.
Fernando was very professional, explaining what the was doing and kept asking if I was satisfied with what was done, I would absolutely request Fernando when I call Zerorez the next time!
Carpet looks great. Juan did a great job.
Technician did a very thorough job and came up with solutions that were very helpful. Previous experience with Zerorez was good but this time it was great.
The carpet is clean without any chemicals. It didn't take long and it dried fast.
No chemicals and dries fast
I was sent an email offering 15% off that I took advantage off when I scheduled my appt. The day before service, I received another email for 20% off my service. When I asked the technician if I could have the 20% he informed me that I could have only had the extra % off if I had cancelled my appt and rebooked. That is ridiculous. I should get whatever the best deal is at the time, especially when I am receiving the email as a "preferred" customer. Did not feel like a preferred customer.
I like that theservice tecs are polite, wear booties and are knowledgeable about the products and procedures.
I like that you dont use soaps. I like that you're on time. My carpet and upholstery look great. And I love how trustworthy the guy was. Thank you!
I like the brushes that seem to pull up residue and dirt.
very effective cleaning.
had to redo the carpets, and the guy left before we could get there the second time, so we had to schedule back a third time
My carpets look better than expected!
Quick and really good. They did a very good job as well!!
My carpets look beautiful. Your products keep them looking like new. I always refer your company to friends and family.
There's no chemical smell after the cleaning and the carpets look great. The serviceman was very courteous.
Friendly service, great product without a lot of chemicals. Not only looks clean it feels clean as well. Would and have recommended to friends and family.
The workers were awesome- friendly and efficient! There was damage to my baseboards afterwards which was a concern but they have handled it well so far.
They're chemical free and got a stain I was worried about instantly out of the carpet in my living room. And the person who came was very nice and got the job done quick.
The technician was very professional and on time which is fantastic
great service...great job!
No chemicals and VERY clean carpets. I hope they will stay clean longer too. Thanks!
Techs efficient and professional...and very nice. Job was carefully and completely done...I watched. I am very happy with your service!
effective, quick drying
You came on time and cleaned the carpet fast, and got the spots out. Thank You.
I like the fact that you don't use harsh chemicals.
I felt nickel and dimed by the time I received my receipt via email. I was told by the associate that cleaned my home that I had been charged the price quoted. Instead I was charged $30 more than quoted. It was sited as an extra landing on the stairs and and a small turn in the hallway. I have not been charged more for these areas by any carpet cleaning service in the past including zerorez. It is especially petty since I didn't have them clean inside any of my closets even though they were included in the service price. My closets are bigger than the other areas mentioned.
how clean the carpets feel after they are cleaned.
Carpet looks fabulous! Team was GREAT!!!