Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34667 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 17, 2015 — Rated 9 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very pleasant and worked extremely hard to make certain the carpet and tile was clean

Report a concern   August 17, 2015 — Rated 10 out of 10 by G.S. Zerorez Salt Lake City
What do you like about our products and services?

Technician arrived on time and asked what exactly we wanted done. The total price of the job was given to us before he started.
I have used Zerorez for many years and they have always done a great job. The carpets are dry by the end of the day.

Report a concern   August 17, 2015 — Rated 5 out of 10 by K.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The guy was very nice and did a very thorough job - I loved the end result. But he showed up much later than I thought he would, and it took longer than I thought it would, plus he had to call his supervisor several times to get clarification on pricing, etc... And then he told me he didn't make it to the office early enough to get the "good equipment", so he had to use the smaller, hand-held device. Sounds odd coming from an employee of a company that cleans floors - if there's appointments scheduled that day, shouldn't there be enough "good" equipment available for the workers assigned to the jobs?

Report a concern   August 17, 2015 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

the technician that came was absolutely fabulous. He was thorough and detailed. This is the second time I have used Zerorez and both times were great.

Report a concern   August 17, 2015 — Rated 9 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and hard working technicians. Dries quickly. Carpet feels and looks clean. Only have one consistent problem (3 times now) with your finding us at this particular condo. We double checked the address when we ordered the service and it was right when we got the reminder call. However, once again the information the technician was given had this address as south instead of north, which caused delay. Is there someway to get the address changed in your computer so it filters all of the way down to the technician?

Report a concern   August 17, 2015 — Rated 10 out of 10 by Ann Matthews Zerorez Salt Lake City
What do you like about our products and services?

My floors have never looked better!! Your workers were efficient and friendly!

Report a concern   August 17, 2015 — Rated 10 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

Professional, friendly technician. Great results, noticablely cleaner carpet.

Report a concern   August 17, 2015 — Rated 10 out of 10 by K.G. Zerorez Salt Lake City
What do you like about our products and services?

They are very accommodating and do an excellent job!

Report a concern   August 16, 2015 — Rated 10 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very nice and work hard!

Report a concern   August 16, 2015 — Rated 9 out of 10 by V.B. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were on time. They used a fan to encourage the drying process and carpets look good so far!

Report a concern   August 16, 2015 — Rated 10 out of 10 by Colleen Weaver Zerorez Salt Lake City
What do you like about our products and services?

Everything, top quality services very informative. Love the products being natural and safe. My carpets look and feel new as I want the best products in my home.

Report a concern   August 16, 2015 — Rated 9 out of 10 by N.W. Zerorez Salt Lake City
What do you like about our products and services?

Fewer chemicals than other carpet cleaning services. Carpets don't dry stiff like other companies.

Report a concern   August 16, 2015 — Rated 9 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

Timely, efficient, no upsell pressure.

Report a concern   August 16, 2015 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Nontoxic cleaning. Yay! Also, the young man who came to our house was extremely professional and respectful.

Report a concern   August 16, 2015 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

The clean water and the nice smell when it was finished.

Report a concern   August 16, 2015 — Rated 9 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Good service and seems to have worked

Report a concern   August 16, 2015 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Not a heavy chemical cleaning and environmentally positive.

Report a concern   August 16, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet looks awesome! Great service as well! Thanks so much.

Report a concern   August 16, 2015 — Rated 9 out of 10 by Brenda Nilson Zerorez Salt Lake City
What do you like about our products and services?

Carpet looks great! Dried fast

Report a concern   August 15, 2015 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

My special needs daughter had urinated all over the carpet in the bonus room. I was horrified when I saw the carpet with the technicians black light. They were able to completely remove the urine. The room finally smells fresh and clean!

Report a concern   August 15, 2015 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were very knowledgable and shared that knowledge with me. I was also amazed at how they were able to get a very old stain out of the carpet on a high traffic spot.

Report a concern   August 15, 2015 — Rated 6 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Please refer to the first survey that was completed. Thanks.

Report a concern   August 15, 2015 — Rated 9 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Friendly employee who worked hard.

Report a concern   August 15, 2015 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

great service Carpet always looks better after you finish

Report a concern   August 15, 2015 — Rated 10 out of 10 by Jim Johnstun Zerorez Salt Lake City
What do you like about our products and services?

The carpet and tile were done every clean and quick. The person that did it was very good and gave us all the information .

Report a concern   August 15, 2015 — Rated 7 out of 10 by D.H. Zerorez Salt Lake City
What could we do to improve?

Stairs did not look very good

Report a concern   August 14, 2015 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

There seems to be less residue and build up over time and use. The technicians work quickly and stay on task.

Report a concern   August 14, 2015 — Rated 9 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

I like how clean everything is when you finish.

Report a concern   August 14, 2015 — Rated 10 out of 10 by C.E. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate that Zerorez is willing to listen to the customer and take care of their cleaning needs.

Report a concern   August 14, 2015 — Rated 6 out of 10 by M.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I reserved August 7th at 9:00 online. I took time off work to be here.
No one showed up and when I called I was told it was for July 7th!
NOT pleased.


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