Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33452 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 9, 2015 — Rated 10 out of 10 by Nancy Ekins Zerorez Salt Lake City
What do you like about our products and services?

fast, dries quickly, friendly worker, clean carpets that stay that way for quite awhile.

Report a concern   April 9, 2015 — Rated 9 out of 10 by Bette Gleim Zerorez Salt Lake City
What do you like about our products and services?

Product does well--carpets look very bright and clean. Serviceman was very efficient and friendly. I am always well pleased with the work that is done.

Report a concern   April 9, 2015 — Rated 5 out of 10 by C.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was called on Saturday to tell me that I was going to get a phone call at 9:30am to be told what time your company was going to show up. I had to call to find that out. When I was finally told they said it would be 11:30 to Noon. When the guy finally came it was after 2:00PM. It was frustrating. The guy who came though was very nice and did a great job.

Report a concern   April 9, 2015 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

I like that when they clean a spot, it doesn't reappear in a week or two. I have been very happy with the service. I my tech was very kind.

Report a concern   April 9, 2015 — Rated 10 out of 10 by A.C.U. Zerorez Salt Lake City
What do you like about our products and services?

Our technician, Eldon, was thorough and knowledgeable about the services provided (carpet cleaning and vent/duct cleaning). He was also pleasant and professional to work with.

Report a concern   April 9, 2015 — Rated 10 out of 10 by Kimber Jasperson Zerorez Salt Lake City
What do you like about our products and services?

I like that there is no residue from chemicals left in the carpet. I have also had great service every time we have you come!! It doesn't matter how awful I "think" my carpets are, both Jarom and now Alex have made them look amazing!!

Report a concern   April 9, 2015 — Rated 10 out of 10 by L.F.B. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate the representatives that actually do the work. Fernando was pleasant, answered my questions with patience and was professional. He was concerned that I was pleased and asked me if there were any areas I needed to have looked at again. I was very pleased with the overall cleaning and how quickly he was able to get the work done. At the time, the couch had not dried, and so I missed seeing an area that didn't look clean until after the fabric had dried. Your company was good to send someone out to take care of that and I appreciated having that done in a timely manner. This is NOT a complaint against the rep, just that it got missed and was taken care of. Thanks.

Report a concern   April 9, 2015 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

No sticky residue after cleaning; the carpets looked brand new when the tech was done.

Report a concern   April 9, 2015 — Rated 8 out of 10 by C.C. Zerorez Salt Lake City
What could we do to improve?

I was disappointed in the service techs attitude at the beginning. The job was harder than the average job as our tile had not been cleaned in a very long time and I think he was frustrated. He did make it right at the end. He came and apologized about his bad attitude and ended up coming back early the next morning to hit it again with a different chemical. I will continue to us Zerorez and recommend you due to his willingness to come in and apologize and make it right!

Report a concern   April 9, 2015 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

I like that they are "green" and the service was quick.

Report a concern   April 9, 2015 — Rated 10 out of 10 by B.E. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals. Friendly tech. Good price.

Report a concern   April 9, 2015 — Rated 10 out of 10 by H.D. Zerorez Salt Lake City
What do you like about our products and services?

I like that the guys that come here are kind and explain everything to you. I like how my carpets look so much better when they're done. And I think the prices are reasonable. However, I have not recieved my Provo Beach gift card yet. It was part of the promotional deal.

Report a concern   April 9, 2015 — Rated 10 out of 10 by R.L. Zerorez Salt Lake City
What do you like about our products and services?

Good cleaning, no nasty chemicals.

Report a concern   April 8, 2015 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

No residue or smell and they did an excellent job of cleaning our entry way natural stone!!

Report a concern   April 8, 2015 — Rated 9 out of 10 by H.G. Zerorez Salt Lake City
What do you like about our products and services?

Serviceman came on time exactly as scheduled; he was clean-cut & spoke professionally; it took him the amount of time we were told it would take. Very pleased. The carpets did take longer to dry than we were told but that was not a problem. Sorry that we don't want our name shared publicly. It would cause us to be telephoned or emailed by many more promoters of other businesses. We will promote Zerorez with our own acquaintances. Thanks

Report a concern   April 8, 2015 — Rated 9 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

We thought that Juan was very thorough and explained what he was doing, but he did tell us he was going to shut off the lights downstairs and he didn't. So, we felt we had to leave them on all day because we were told not to get on the carpet. He also closed some doors to bedrooms which he said he would leave them open. Also, there were spots last night (1 1/2 days) that weren't dry (stairs and in 1 bedroom)

Report a concern   April 8, 2015 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough with attention to detail.

Report a concern   April 8, 2015 — Rated 8 out of 10 by E.S. Zerorez Salt Lake City
What could we do to improve?

I didn't notice as big of a difference in the carpet and the tile grout as I had hoped. Some of the grout is still dark.

Report a concern   April 8, 2015 — Rated 10 out of 10 by L.B. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was very professional and thorough. He did an excellent job.

Report a concern   April 7, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Fast but thorough service, excellent products

Report a concern   April 7, 2015 — Rated 10 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

Rees kept working on areas until we were happy with the results.

Report a concern   April 7, 2015 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Technician did an amazing job and was very helpful!

Report a concern   April 6, 2015 — Rated 10 out of 10 by T.K. Zerorez Salt Lake City
What do you like about our products and services?

I liked the idea of zero residue and the roller which raised the carpet prior to the steam clean.

Report a concern   April 6, 2015 — Rated 10 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

I especially appreciated your technician - David - for his explanation of the process and its advantages and how carefully and completely he attended to every step of the job. This is our first experience with Zerorez and we are very satisfied with this new way of carpet cleaning - especially that the carpet wasn't stretched and standing in "waves."

Report a concern   April 6, 2015 — Rated 7 out of 10 by D.M.H. Zerorez Salt Lake City
What could we do to improve?

Use a rake afterwards to pull up the nap more.

I don't have much call to recommend, but the cleaning is very good and it seems to last well.
I do think that you are on the expensive side. Thank goodness for specials!

Report a concern   April 6, 2015 — Rated 9 out of 10 by Marge Lyon Zerorez Salt Lake City
What do you like about our products and services?

The technician was very good about making sure things were clean and went the extra mile.

Report a concern   April 6, 2015 — Rated 10 out of 10 by Crosby Styles Zerorez Salt Lake City
What do you like about our products and services?

The technician was on time and provided clear communication and expectations. I was able to get an appointment very easily for a time that fit my schedule. And most of all....it made my carpets look so much better!

Report a concern   April 6, 2015 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

No residue in the carpet, takes spots and stains out of carpet on a long term basis

Report a concern   April 6, 2015 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough. Friendly cleaning people and customer service agents.

Report a concern   April 6, 2015 — Rated 10 out of 10 by R.A. Zerorez Salt Lake City
What do you like about our products and services?

timelyness, your tech waswonderful,helpfuland knowledable. love your company. thiswas our first xperience and wont be the last.


Privacy Policy