- Phone: 801-288-9376
- Visit Website
based on 34667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first time you came you left a very sticky substance on my kitchen tile. When you were scheduled to return sometime around 3pm you called several times as you were delayed. You finally show up after five and then leave without cleaning. Then you reschedule another late appointment (I need early). Then again you called several times to delay. You finally get here just before 5pm and when cleaning my tile the grout was removed in several places. When I complained you blamed my tile as being old. It's only 10 years old. Your manager who had come out to see the sticky mess on my tile said it was sealed with the carpet sealant and that they didn't do that anymore....that they have a different way of doing that. Mandy told me over and over that they still us the old way. I don't know who to believe. Long story short, you will only give me $300 off for my ruined tile.
My carpet looks great!
That you don't use any chemicals
Great experience, very personable technician! Fast, yet thorough. Made sure we were satisfied.
I like that carpets stay clean for longer than other companies cleaning jobs
Leaves no residue
I was very impressed with how friendly the sales associate I spoke with on the phone. She was patient with me and answered all my questions. Plus she was willing to describe the different services that would benefit me for my feline smell issues without pressuring sales. I especially liked how thoroughly the job was done and that I didn't have to wait a long time for an appointment.
Excellent service and very clean carpets!
Professional and affordable.
My carpets get very clean.
I would give it a 12 if I could. My carpets were so filthy, and are so old, that I didn't expect very much. I was hoping they would just look a little better until I can afford to replace them. When I saw my living room, I couldn't believe my eyes, it was almost like new. My office, which was so embarrassing before, now looks great. I just can't believe what a difference. We have used other carpet cleaners before, and I got the results I expected. (The carpets looked a little better.) Zerorez far exceeded my expectations.
THANK YOU!
On time
I had a small slurpee stain the guys cleaned. After they left, I noticed the original stain was mostly cleaned and I'm happy about that... But there was a NEW stain- a super saturated spot about a foot from the original one; it almost seemed like there was a leak in the cleaning equipment and it dripped in one spot. I'm so mad about it. I paid to get the spots removed, not new ones added.
Service of technicians was excellent. Felt they did everything possible to take care of our needs, and explained a number of things which were helpful to the care of our carpet.
I had my tile and grout cleaned in one of my bathrooms this time. I was excited to have sparkling new grout, but unfortunately it turned out very spotty. I felt like a greater effort could have been made to clean all the way to the base boards. It's very noticeable where it was cleaned and where they stopped.
Your workers are great. However, your service cost too much. Especially the stain guard product.
Carpets look and feel great, and Fernando was very professional and helpful. Thanks!
The fact that your products are water-based, and your customer service is most excellent. I was advised on a frequent basis, via phone calls, as to when someone would be at home to clean my carpets.
Problems were understandable, but was still 4 hrs late. I'm OK with it
Very professional and hard working!
Corey was our tech and he was awesome!!! I wish I could give him a higher score- My Carpets have NEVER looked this clean!
Product did a good job
The products are not harmful to the environment and still outdo traditional cleaners. Ryan, the tech who cleaned my carpets was very thorough. He took the time to do a great job. These 20+ year-old carpets look like new - even the stairs!
There were no hidden fees, all expenses were addressed and approved prior to service beginning.
very satisfied
Very through!
Our technician was great! Very prompt and did a great job
Your system is really good. The carpet looks great and it stays clean a long time. But I kept getting my time pushed back - that was my disappointment. It turned out to be a very busy day on both sides of my appointment and the timing didn't work as I had hoped. But we survived.
the parts that already looked not that dirty now are clean, but the areas that were dirty are still dirty. So why would I use you again? So now who should I call to clean them? If you can not clean them why would I ask you back even if it was free, it is a waste of time. You say you are better than others like stanly steamer but maybe I will call them.
Very kind and very clean carpet. Very happy. I will tell al.
That KSL advertises you tells me much to begin with. The guys could not have been nicer or more efficient. The process was followed through, as promised, from the first phone call. Thank-you.