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based on 33957 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No harmful chemicals
The carpets were instantly clean and dried quickly. They still look great today. The mess was minimal as well.
As I said previously, the service in a high rise did not measure up with the end result we received when we were in our home, with driveway access for the machines. The portable extractor left water on our hardwood and left the carpets soaking wet, causing me to wonder if the dirt was extracted if that much water was left.
You do a great job in cleaning our carpets and they feel clean and soft, when you are done! The technician worked hard and made the carpets look great!!!
Product appears to be fine, your technician was GREAT! We will call again, and again!
They sucked it clean with no harsh chemicals. And they were very nice.
Service was great. Reese was fabulous!
Service was good, just didn't get out stains I was hoping it would.
My carpets look much better! The cleaner was helpful, friendly, efficient.
I like the no soap residue idea.
I used you on a rental at 1565 a Evergreen Lane in Tuesday June 16and the experience was great! Jax and Antonio were awesome and the job went well. I spent a lot of money on that job so when I booked another job for 1253 e 200 south in Sat June 20 I expected the same good cleaning to be done. But it definitely was not!! Jimmy did not clean the shower walls as requested. I called him afterwards and told him that he did not do the walls! And I left a message for your company as well. Jimmy lied about doing them! My contractor and I were shocked! The shower walls had not even been touched at all, not even with water!
Very disappointed. I hate to say that I would not ever use Zerorez again but you need to have consistent good workers!
Feel free to call me for details!
Name removed
Phone number removed
Better customer service before arriving-Communication before the appointment and on the way...Better communication between customer and tech.
The kind man was very courteous, did a great job.
Will use them again.
Chris was amazing - the best tech we've ever had from Zerorez, and that's saying a lot because we've had excellent experiences with you in the past.
I like the fact they show up on time and get right to work. I also like that the carpet is not really wet when they are finished. They get it done in a timely matter. Now that the carpet is dry we have noticed some spots didn't come out.
The thoroughness of the employees
Friendly and did his best to get my carpets clean. I appreciated how he explained everything too.
I felt the cleaning was done professionally. I liked the black light for the pet urine.
Very disappointed. I own quite a number of rental units and unfortunately my normal carpet cleaner was not available last week. He uses a scrubbing machine in addition to the high pressure extractor and spends the time to make sure everything is right. I thought I would try your company as I often hear your ads on KSL. I have had several comments about the carpet and the smell that remained after - from people who have been helping me get the unit ready. I finally went over to check it out myself. The water or whatever you use does NOT WORK!! I am going to have to have it done again by my guy. You are more expensive also - charging for small walk in closets as if they were a separate room. The price would be tolerable if the outcome was great. Please don't continue to send me your promotions. I have been getting a steady stream of unwanted emails from your company. It just frustrates me now to even see your name come up in my email. Sorry to be so blunt but my son just got married and was returning from his honeymoon to move in to this condo and came back to a musty mess. Name removed, Panda Properties, LLC Phone number removed
They are on time and very professional. They job that was done was excellent. The stairs look like new and the tile also looks like new.
Very efficient, courteous, and great service
Service was great and very happy with results
On time, polite, and thoroughly accomodating.
Carpet looks great and was done by a very pleasant worker. Thank you
You guys are the only people that have ever made my carpets look and feel clean. You are punctual and do a very thorough job.
How clean everything looked, the stains and spots are no longer there.
The carpet was so much cleaner. I like that there is no soap or soap residue because my carpets have stayed cleaner much longer than other times.
Technician was clean, friendly, polite and did his best to get our carpets spotless.
Cleaned carpets and tile well.
Our tech was awesome! Besides being very pleasant and courteous, he tried to be a problem-solver. We have a reoccurring nightmare stain that returns about 3 weeks after a cleaning. When I explained the problem, he had a product no other tech has tried, as well as a machine I didn't recognize as being used before. I'm anxiously awaiting a month or so to see if it returns!! My fingers are crossed!