Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34667 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 19, 2015 — Rated 10 out of 10 by K.G. Zerorez Salt Lake City
What do you like about our products and services?

The rug oriental rug they took in to clean and treat turned out beautiful. They returned it promptly. They do a great job with all of their services

Report a concern   August 19, 2015 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

Courteous and efficient. Superior product.

Report a concern   August 19, 2015 — Rated 10 out of 10 by H.N. Zerorez Salt Lake City
What do you like about our products and services?

Very polite and accommodating technician and phone operators.

Report a concern   August 19, 2015 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

The service was fast, friendly and efficient and left even heavy traffic areas really clean.

Report a concern   August 19, 2015 — Rated 2 out of 10 by S.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The spots reappear when the treatment is dry, and I can't see the dirty water that is being retrieved from the carpet to reassure me that dirt is being removed. They feel cleaner, but not enough to make me feel that it is totally worthwhile.

Report a concern   August 19, 2015 — Rated 10 out of 10 by R.O. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look great!

Report a concern   August 19, 2015 — Rated 9 out of 10 by D.N. Zerorez Salt Lake City
What do you like about our products and services?

No soaps or chemicals

Report a concern   August 19, 2015 — Rated 8 out of 10 by M.L.D. Zerorez Salt Lake City
What could we do to improve?

Offer more deals.

Report a concern   August 19, 2015 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

on time, professional, clean

Report a concern   August 19, 2015 — Rated 10 out of 10 by Katie Harris Zerorez Salt Lake City
What do you like about our products and services?

IT WAS GREAT

Report a concern   August 19, 2015 — Rated 2 out of 10 by E.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

technician was two and a half hours later than promised. carpets looked cleaner, but tile was still dirty on the edges near baseboards. you could send someone back out to finish cleaning the tile and seal it for free.

Report a concern   August 19, 2015 — Rated 10 out of 10 by David Hales Zerorez Salt Lake City
What do you like about our products and services?

I was very pleased with your work. My carpets look great!!!!

Report a concern   August 19, 2015 — Rated 4 out of 10 by T.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I like the company except I only have one room and stair with carpet and had to pay for extra servilces just to get that one room cleaned

Report a concern   August 19, 2015 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman who came was very knowledgable about what I should do to keep my carpets clean and how to get them clean now

Report a concern   August 19, 2015 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

Carpet came out beautiful

Report a concern   August 19, 2015 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

I feel like the carpets are always cleaned really well and the customer service has been great! I do have one thing I want to tell you guys though-when I used you in March I was given a coupon for American Housekeeping. They are absolutely horrible to work with. They had the most awful customer service I have ever had to deal with. They were rude and unapologetic. They did the worst cleaning job in the world and then one of their employees pooped in my toilet and left it there without flushing. So disgusting. I would highly recommend that you no longer promote them because I would hate for your good name to be associated with theirs.

Report a concern   August 19, 2015 — Rated 10 out of 10 by B.F. Zerorez Salt Lake City
What do you like about our products and services?

They do a good job.

Report a concern   August 19, 2015 — Rated 10 out of 10 by T.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service. The tech communicated extremely eell. Didn't try to up sale me to other product. Did s great job.

Report a concern   August 19, 2015 — Rated 9 out of 10 by S.F. Zerorez Salt Lake City
What do you like about our products and services?

The carpet was clean.

Report a concern   August 18, 2015 — Rated 9 out of 10 by F.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and informative. He was thorough and did a great job.

Report a concern   August 18, 2015 — Rated 8 out of 10 by B.O. Zerorez Salt Lake City
What could we do to improve?

The serviceman was great and did a good job. Your prices are pretty high and since grout needs to be cleaned frequently I shop around for the best prices

Report a concern   August 18, 2015 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

No weird odors, all natural, but with out sacrificing quality!!

Report a concern   August 18, 2015 — Rated 9 out of 10 by P.T. Zerorez Salt Lake City
What do you like about our products and services?

Prompt arrival and knowledge of technician. He did a great job and was willing to help me move a couple. Pieces of furniture!

Report a concern   August 17, 2015 — Rated 9 out of 10 by Ray Forman Zerorez Salt Lake City
What do you like about our products and services?

On time, done quite fast, courteous personnel, dries rather fast.

Report a concern   August 17, 2015 — Rated 1 out of 10 by C.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Last Tuesday the technician did not tape off the vents when he cleaned the air vents, so I came home to dust all over my house. It took me two days to clean and wash every surface and all the linens in my house. One of my sons has asthma so it had to get cleaned right away and he had to stay at his dad's house which disrupted all our schedules. When I called on Thursday to see how to remedy the situation, I was told I would get a call back within the day. It is now Monday and I haven't heard from anyone. I can understand the technician was undertrained, but the poor customer service since then has been disappointing. I am a single mom who works full time and is completing a Phd, I don't have time to deal with situations like these. It's too bad because you came highly recommended by a few people.

Report a concern   August 17, 2015 — Rated 7 out of 10 by W.J. Zerorez Salt Lake City
What could we do to improve?

Get cat urin out of carpet so it doesn't continue to fluores under black light. Might require a little more effort like washing more than once in the affected areas. I would be glad to volunteer my carpet to work out the procedures!

Report a concern   August 17, 2015 — Rated 10 out of 10 by R.J. Zerorez Salt Lake City
What do you like about our products and services?

Technician was helpful. Did a fantastic job.

Report a concern   August 17, 2015 — Rated 10 out of 10 by W.J. Zerorez Salt Lake City
What do you like about our products and services?

Good techs, cleaned like we want.

Report a concern   August 17, 2015 — Rated 9 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and helpful technicians. They were very thorough

Report a concern   August 17, 2015 — Rated 7 out of 10 by A.J. Zerorez Salt Lake City
What could we do to improve?

I would love a lower price!


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