- Phone: 801-288-9376
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based on 33710 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What to expect after you e cleaned — how long will the carpets stay wet? Etc.
The technicians were friendly and was able to answer questions to my satisfaction.
they keep coming back till you are satisfied.
Good deal and seems to work.
They were fast. Services were done and explained well
The speed of the technician and the quickness for my carpet to dry.
Service is good and cleaning is thorough.
The products are top notch. Care was given by the technician, carpets looked great and no residue afterwards.
It takes so long to drive, despite advertising 4-8 hours. With fans it took almost 24 hours to dry the carpet.
Good people, and my 22 year old carpets look like new.
Thanks!
Genesis was awesome to work with. He did great work and was easy to talk to. He explained the process and told me areas he focused on and things he saw. Overall I’m very happy.
I had a redo, inconvenient but much better job! I’d not rush the process and methodically do the pre treatment, remove all equipment, then us the brushes, remove the equipment, then finish with the steam clean extraction, you guys rush and it makes the customer nervous, :)
Never have had a Bad experience with Zerorez! Staff always freindly and very professional!
Technician was super great to work with. Polite and knowledgeable!
Misrepresentation of the fees. I called up for the promotion, which was $I09 for three rooms and a hallway, plus a $25 service fee. I ended up being charged $314. I should have cancelled the service. I would like my money in excess of the promotion, refunded--$180. Thank you.
Zerorez did a top-notch job cleaning the vents throughout the home. It was a stellar job. Thank you!
I love that zerorez doesn’t use soap, allowing my carpets to stay clean longer.
They also give great customer service. I had a cleaning recently where there was an equipment failure. So when things dried I wasn’t happy and they completely cleaned everything again at the first opening. They went out of their way to make sure I was pleased.
I have used them for years and never had a complaint before. I would never use anyone else!
Thank you Zerorez!!!
This is my first "try" with a new company for steam cleaning of carpets and thought I would go with the best. Well, The carpets looked great and still do, but there is a few spots after it dried that I am alittle dissapointed with. So, I am pleased but not 100%. I dont think there is anything you can do, but just wanted to let you know. It still looks pretty good.
Clean products used on carpets.
After the first cleaning, I was disappointed. My carpet looked like it hadn't been cleaned or was just getting old. The young man was whipping the hoses around the corners and his guards came off so I would follow him to preserve my wall corners. The carpet took 4-5 days to dry--it was so wet. (In his defense, he was having problems with the machine but his frustration was taken out on my carpet and walls.) I was done with Zerorez!!! Then, I tried to spot-clean the carpet myself and found that the carpet was still dirty! Zerorez offered to return, and the second young man made my carpet look new again! He was wonderful to work with and went the second mile to do a good job. WOW...he carefully laid the long hose and didn't jerk it around. Within 24 hours, every carpet he cleaned was dry. I gave him a well-deserved tip and now I will invite Zerorez back. It was very wise to offer to redo my carpets--THANK YOU!!!
Your company offers great service at very reasonable prices. Your employees are knowledgeable, friendly, and efficient.
Your company offers great service at very reasonable prices. Your employees are knowledgeable, friendly, and efficient.
Your employees are nice and polite and they do a nice job
Exceptionally lean carpets, careful, thoughtful work--we're completely satisfied.
The service person who came was very helpful and did a thorough job.
My carpets look nice and clean. Good service.
The technicians are always very polite. My rugs look great after being cleaned.
The technician was thorough and courteous. He did a great job cleaning, and everything turned out even better than expected.
The "10" was for the guy who actually did the chair cleaning. He was great - friendly and efficient.
But for everything else that I went thru to actually get these chairs cleaned I would give it a "7" at best. 1st scheduled day the guy showed up and didn't have the correct equip to just do chairs. I indicated chairs, not carpets many times - verbally and in emails. so had to wait another week + for an appointment. Every reminder call I got someone referred to prepping for our carpets to be cleaned and I would correct them. Made me feel like nobody knew what was going on or didn't take the time to read all the information for my job.
Fast, professional, friendly, courteous. Carpets look great.
Name removed